Customer Reviews for Lakeland Storage Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lakeland Storage Ltd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jesse S. on

Rating:

The truck was so smelly and dirty I didn't want to sit in it It was smoked in for sure it was gross

Donalda C. on

Rating:

Truck was missing a windshield wiper and quite dirty.

EARL H. on

Rating:

Customer did not leave a comment.

PAUL B. on

Rating:

Very friendly and helpful

Dave S. on

Rating:

Always friendly staff here- great value! Happy to be a repeat customer.

Martin D. on

Rating:

Customer did not leave a comment.

michelle t. on

Rating:

Customer did not leave a comment.

Douglas F. on

Rating:

We were misinformed about the cost. We were told that if we returned the trailer before the designated date we would be reimbursed money. We were told that the cost is for the distance plus so much per day. We were advised to contact UHaul to let us know the total cost at which time we were told otherwise.

Alphonse L. on

Rating:

Inform me before I am on my way to pick up at original location that pick up was changed to a different location. The change in locations had me stuck in a snowstorm for close to 4 hours....

cynthia s. on

Rating:

Customer did not leave a comment.

Pamela F. on

Rating:

It was unfortunate I had ordered a 26ft and through no fault of the location U-Haul tried to make my pick up far out of my way and totally inconvenient to the folks who would be giving me a ride to get it. Last minute changes just don’t work so had to settle for a 20ft which was too small landed up doing double trip

Garry F. on

Rating:

No suggestions for improvement. I do want to comment on the sensational level of service I always receive from this location. Today, I was especially time conscious. The rental process was completed extremely quickly and efficiently. This was much appreciated!

Garry F. on

Rating:

Nothing. The service at this location is always friendly, polite, and professional.

BONNIE M. on

Rating:

Customer did not leave a comment.

Garry F. on

Rating:

Very smooth transaction. Agent is efficient, friendly, and helpful.

GERRY M. on

Rating:

xxx

Jody C. on

Rating:

The truck I rented was very dirty inside. Dust everywhere and stunk like cigarettes. I don’t think it has ever been cleaned or vacuumed. It was not pleasant to spend an hour in.

Brendan S. on

Rating:

I picked the trailer up at 1:30 on January 8th, 2019 and returned it at approximately 1:20 on January 9th, 2019 and was charged for a two day rental. Very unhappy.

Derek M. on

Rating:

Customer did not leave a comment.

david d. on

Rating:

Customer did not leave a comment.

Megan Y. on

Rating:

Customer did not leave a comment.

craig l. on

Rating:

Better communication about hours of opération.

Yvetaud V. on

Rating:

Customer did not leave a comment.

doug w. on

Rating:

Customer did not leave a comment.

Shawn T. on

Rating:

Customer did not leave a comment.

SHAYE LYNN P. on

Rating:

Customer did not leave a comment.

kylie s. on

Rating:

Customer did not leave a comment.

Curtis Z. on

Rating:

Customer did not leave a comment.

Jim M. on

Rating:

Staff was helpful and the return process was very efficient.

SAJJAD A. on

Rating:

Manager Patrick and his lady staff. Both were so rude and I got so much trouble. Instead of EDMONTON pick up. In less than 24 hours they informed me to go and pick up from slyvan lake with less discount and it wasn't enough for my gas. Not even they paid for my time, my milage. I would never go to the U Haul in my future and won't recommend to anyone. Thanks

chelsey p. on

Rating:

Excellent customer service!!!!! Thanks so much ladies!!!!

christopher c. on

Rating:

Customer did not leave a comment.

Paul K. on

Rating:

Great friendly staff,Great Deal! will be back for sure!

craig l. on

Rating:

Customer did not leave a comment.

tammy g. on

Rating:

Cost more then hiring movers! Was told only about truck rental fee and klm. Then I was charged a ridiculous amount for all kinds of other added costs.

MICHELLE B. on

Rating:

Customer did not leave a comment.

darryl h. on

Rating:

Customer did not leave a comment.

dave s. on

Rating:

Customer did not leave a comment.

Dale M. on

Rating:

Customer did not leave a comment.

brandon b. on

Rating:

Customer did not leave a comment.

TOM I. on

Rating:

Wheel chalks for your motor cycle trailers. Can't believe you don't have them.

Debbie S. on

Rating:

Customer did not leave a comment.

RICK L. on

Rating:

I have rented numerous amounts of equipment over the years from uhaul, and this time was no different, the truck had bald tires on the back which was pretty great in the middle of winter Lol, the rear ramp was out of alignment so catches the bumper and won't release. Just the usual failed maintance that I'm used to seeing with uhaul. As a professional heavy haul commercial driver I don't understand how your commercial trucks can be so under par when ours are scrutinised to the T. But as mentioned I will continue to use uhaul for the simple fact I know my capabilities with poor equipment and know when to refuse unsafe tools/ vehicles... the scary part is most people who rent from you don't...

shauna b. on

Rating:

very friendly and accommodated my needs perfectly. highly recommend!

Kevin S. on

Rating:

The two young women who helped me (two separate days) were extremely helpful...

Satvik P. on

Rating:

Customer did not leave a comment.

Renilda K. on

Rating:

Not a thing.Keep on doing what is working so good.Thank you...Renilda Kemp

Geoffrey H. on

Rating:

Customer did not leave a comment.

Josh M. on

Rating:

Customer did not leave a comment.

Craig C. on

Rating:

Customer did not leave a comment.

Jim C. on

Rating:

Customer did not leave a comment.

Bryce W. on

Rating:

Customer did not leave a comment.

robert c. on

Rating:

Customer did not leave a comment.

Jenna A. on

Rating:

Uhaul was very dirty on the outside. Caked in dirt and very thick ice around wheel wells. No jack meaning unable to drop trailer when fully loaded. Girl at desk seemed like she did not know very much about what the u haul included (said would be charged for KMs) Rental pick up location was changed last minute.

rod c. on

Rating:

Customer did not leave a comment.

Anul M. on

Rating:

The transaction seemed rushed. It seemed like they just wanted me to pay, sign and leave with the truck. No effort was made to show or explain the basics. Not everyone is familiar with operating a big truck or with the process of renting Uhaul. I had to come back to ask them to show me how to open the back of the truck. Upon reaching home I realised that the starting mileage in the contract was 47028 but it was actually 47082. I called them to let them know. This error could have been avoided if they actually took the time to go thru such details with the customer.

JENNIFER I. on

Rating:

Customer did not leave a comment.

JASON A. on

Rating:

Was able to get in and out in a timely fashion

Kent J. on

Rating:

Dropped off after truck after hours and where business said to park, "On West Side of Building", there was only room for one truck and it was being used. If I parked beside that truck it would have been driving over a gas or water line sticking out of ground which I didn't feel comfortable doing.

Bert T. on

Rating:

Ensure windshield is cleaned. Ours was covered in smoke and streak marks making driving at sundown challenging.

Andre K. on

Rating:

The pick up location was changed to another town (Silvan Lake 30 km further) without any notifications of me (client). There were not any return calls on my request regarding confirmation of the equipment. As a result I had to drive and visit the U-Haul Coopers Roofing site without any help from them just14 hrs before the pick up time. There were no help until I called to the U-Haul operations office in Calgary to discuss. As a result I had to use the only pick up location in Silvan Lake which wasn’t suitable for me in order to follow my family moving plan.

Joshua P. on

Rating:

Customer did not leave a comment.

cam b. on

Rating:

The unit that I rented is in serious need of repair. The steering is so bad that I think this unit should not be rented out again until there are repairs made. High potential for a wreck. The unit completely shut down within five miles. Abs and break lights icons in dash were on the whole trip. I have rented uhaul equipment before and was very happy with everything. I firmly believe this unit needs to be taken out of service until repairs are made to steering and electrical system.

Dillon D. on

Rating:

both pick up and drop off locations were wonderful and mutually appalled at how I was treated and poorly compensated!!!!

Roman S. on

Rating:

Customer did not leave a comment.

Joshua P. on

Rating:

Customer did not leave a comment.

russ a. on

Rating:

Girls were excellent to deal with.

lois i. on

Rating:

Customer did not leave a comment.

dave j. on

Rating:

Customer did not leave a comment.

terry r. on

Rating:

Customer did not leave a comment.

DON M. on

Rating:

Customer did not leave a comment.

elizabeth a. on

Rating:

Customer did not leave a comment.

rosalyn b. on

Rating:

We had to go there the man in red deer Uhaul was rude racist be talked so everyone could hear him....who is this reservation in. And my mom was said she was thinking hers n mine and he goes What do you not know your last name ? And this is not a credit card he spoke to my mom like she was stupid.....in red deer u haul...infront of other ppl....

Kristi A. on

Rating:

I had booked a uhaul for Red Deer and had to drive to Sylvan Lake. They were supposed to have it set up so I could do it on my phone and it wasn't. Had to wait for 45 minutes until the store opened. Then I returned it and got a call the next day saying it wasn't retuned. Whenever I called I was on hold for a long time.

Darren D. on

Rating:

Customer did not leave a comment.

dan g. on

Rating:

Customer did not leave a comment.

Katherine W. on

Rating:

Great service and friendly.

PAUL M. on

Rating:

price of mileage

Garry B. on

Rating:

Customer did not leave a comment.

Monty C. on

Rating:

Customer did not leave a comment.

orin s. on

Rating:

Customer did not leave a comment.

Bonnie L. on

Rating:

Very friendly professional staff. I was on the road in no time.