Customer did not leave a comment.DALE S.
Customer Reviews for Lakes Area Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Noone was there when I picked it up. Then I received a call that accused me of stealing, she was the rudest person I have ever talked to on the phone in my life. Worst experience ever with U haul!JESSE B.
Customer did not leave a comment.Jennie S.
Customer did not leave a comment.Daniel R.
There was an empty cup in the trailer that was possibly from the last person that used the trailer. I took care of it so that I could not be blamed for leaving trash in the trailer.Jamie H.
the service provider at Perham was excellentDARRON J.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.Joan V.
Customer did not leave a comment.Duane Y.
Did not have a appliance dolly or a two-wheel hand cart dolly had to drive 22 miles to get the equipment I needed when it should have been at the first location the first time very dissatisfied very disorganizeddavid M.
Customer did not leave a comment.Cody L.
Great customer service!Peter F.
Customer did not leave a comment.Bridgette H.
Excellent customer serviceDavid D.
Customer did not leave a comment.Ross M.
Checkout was quick and easy. Trailer was in good condition and easily accessible. Made reservation for smaller trailer but it was not available, so larger trailer was substituted at same price. Thank you!Jerry T.
Customer did not leave a comment.David G.
What a great experience!! Thank you for providing this service!Susan J.
Excellent guy very helpfulDavid E.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Amy N.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.ROBERT O.
Customer did not leave a comment.JOE R.
I worked with Josh here. Great guy. Excellent help. Give him a big "atta boy"JAMES M.
Customer did not leave a comment.Scott B.
Josh was great! Excellent service! AAA+++!!!Katherine P.
Great customer service, the uhaul rep josh walked me through every step! It was a very pleasant experienceSandra D.
Customer did not leave a comment.Tom B.
Very friendly and customer focused!Eddie H.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.Ronald L.
No improvement needed as far as I can tell. I had a different type of situation that I was trying to work through and the employees were very helpful and accommodating.Scott H.
Dropped off using phone app.Steve S.
No problems. Dropped the trailer off on the weekend when they were closed. I checked in with them the next day and was told everything was good and they sent an email receipt. Quick and easy.Gerald S.
Customer did not leave a comment.Allen C.
I was charged for equipment that I request but was not provided. That is BS, how about actually looking at the reservation to have what the customer needs so the next SRP son doesn't get screwed out of money. Other than that, I felt the rest of the process was excellent.Ross M.
Is too much cordially and nice person.YANIRA R.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.James S.
If the location is only available to pick up a certain size truck during store hours it should not let you choose to pick it up yourself option.Aimee N.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Michael W.
Fix your worthless app. Wasted my time checking out and overcharged me upon my return.fred S.
Friendly and professionalDanial W.
Customer did not leave a comment.Kristopher J.
Customer did not leave a comment.Gavin M.
Customer did not leave a comment.Heidi W.
Special thanks to Josh for his excellent customer service!Julie B.
Josh is a great U-Haul partner. F SkodaFred S.
Customer did not leave a comment.Johnny B.
was over charged and he could not fix the problem.Tom M.
Customer did not leave a comment.Scott I.
Assisted me with location to get another trailer...Tom D.
Could use more signs on where to go. I wasn't sure where to check in.Alison R.
Very friendly helpful people. Picked up here three times recently and theywere great all threetimes.Michael D.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Verlyn S.
Customer did not leave a comment.sue ann L.
Josh runs an excellent U Haul store!don B.
I found the hitching up process easy. The United hitching was extremely difficult. I did see any special instructions for that. Ended up disengaging my receiver and pulling away. Then the ball released. I could not lift the trailer from the ball.Dick G.
I had selected Detroit Lakes, MN as my drop off as it showed up as a UHaul location, but then was directed to return the truck to Perham, which added 34 miles to my trip. It would have helped to know the Detroit Lakes location had closed, and then to be able to select a nearby location, choosing either Perham or Fargo/Moorhead. The staff there were helpful and very quick.Heather N.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Jackie H.
I was unable to use the app to check in so I called your support desk and they could not have been more helpful. Also, the ride of the van was extremely good.Mark K.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Tracey H.
These 2 locations were awesome. The reservation system was terrible!Mark W.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Paula O.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.Anna N.
Customer did not leave a comment.Frederick S.
Service was outstanding. Josh was was very helpful.Thomas K.
Customer did not leave a comment.Karla R.
Customer did not leave a comment.Loucille Y.
Customer did not leave a comment.LOWELL V.
Customer did not leave a comment.William B.
Customer did not leave a comment.Harley K.
Customer did not leave a comment.Terri W.
Pickup and business satellite where I rented my trailer was awesome! Made pre-arrangements to utilize my rented unit when that business was closed and all was good and executed perfectly! Follow-up phone call from U-Haul Reps, not so much! Your local locations for pick up and drop off are what drives your business with their person to person customer service. Your phone call Rangers are a detriment. It would take a novel for me to fully explain! Point of advice..keep your business model as personal as you can!Micheal S.
Great to have uhaul tomrent when we need help moving. ThanksGeraldine M.
Customer did not leave a comment.Angelica S.
Customer did not leave a comment.DEVIN R.
Customer did not leave a comment.Leonel L.
Very professional and friendly staff. Clean, Organized, Well Ron location.Gary D.
Nothing. The guy that helped was very friendly and helpful. I will rent from him again.Kevin M.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.peter D.
Customer did not leave a comment.Jim S.
Location person (3 different locations) was excellent. Explained the process and steps. Do's and dont's of the equipment I should expect. The only issue I observed with all my Uhaul onsite people, lack of information/website response in helping them help me. I understand the levels of management, however, my experience the interpersonal communication of field representatives and rentors is excellent, issues are with Uhaul supporting them accurately. I have always been impressed with Uhaul equipment and rental price.karl J.
No one was there so just parked it. Looked nice just no feedback.Michelle M.
Originally my reservation was through a different business in the Detroit Lakes area. I wasn't aware that their business hours for the Fourth of July weekend had changed. I called around and found Lakes area Truck Repair and they were open and had the truck I needed. I explained the situation to the gentleman and he said come on in and we'll transfer your reservation over to the bar business and get you a truck. I definitely recommend these guys they are top notch five starsEric H.
Customer did not leave a comment.David S.
Josh was very helpfulRONALD B.
Location manager was willing to meet us at any time we needed to pickup vehicle.Dave P.
Josh does a great job!PAUL K.