I am not sure who is deciding the drop off location. However, I was sent to a location that was 15 km away from my destination while there are many close by U-Uaul locations where I could have dropped off the truck much faster and without adding additional burden on me to find a ride back home from 15 km distance location.
Mahmoud F
Customer Reviews for Lakeshore Auto Service Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul rep was not there. The truck had not been checked back in after the last rental so the support agent that I called couldn't see the truck at that location even though it was physically there. There was a lock box at that site but at no time was I given a code. Even though I did the online check in the night before the agent on the phone still requested my credit card again. I was not a happy!!!!
Luke HHave them arrive with U haul employees at pick up site
Wasyl KWe scheduled a pick up for noon and my partner took a train in to pick up the vehicle. When he arrived no one was there and the app that he was told to use didn't work. I called to find a solution and was told to use the app and that someone should be at the store. No one was there. When someone finally arrived at 2:30 he didn't have the right dolly on the truck and said he couldn't locate the one we requested. We requested a furniture dolly and they gave us an upright. He had to go and BUY a furniture dolly because he was on his own and had heavy items. There were also moving blankets in the truck that we were charged for and did not request. It was a hot hot day and this was an awful experience.
Trevor OI struggled with pick up as I couldn't register online so I was stuck at the location for 40 min trying to sort things out and get the key. Also the truck overall was clean but there was garbage in the drivers side food and such that I would have liked had it not been there. Overall though I would use your services again in a heart beat as your customer service is excellent.
Alexander PI had selected a drop off location that was close to my home, I was rerouted to a depot on Plains Rd. then to a depot on Lakeshore Rd. If there is no choice to a drop off location why offer one?
Lisa MCustomer service at the p/u location was excellent. My issue is with the location that I booked the truck from 3476 Mainway Ave. They were unable to edit my personal information. I was told that a representative would email me the details of time & place of p/u. That didn't happen, I almost missed p/u of the Uhaul that I rented. I phoned this location several times with no answer on the day of p/up. I listened to the recording that said I could find out more by going to Uhaul online. I don't think I should have to rely on a recording for details of my transaction, when I'm the one spending the money.
LYNN SThe "Mileage out" figure was different on my receipt versus the original contract, resulting in me being overcharged for mileage by $50. In addition, I was sent a nasty email claiming I hadn't returned the equipment, when the garage owner hadn't checked it back in. When I called u-haul, they were already aware that the truck had been returned, and the email had been sent regardless.
Richard P