Customer Reviews for Lakewood Food Store
(U-Haul Neighborhood Dealer)

392 reviews

5820 FM 1960 Rd E   Humble, TX 77346

(832) 412-2867

Location Hours

  • Mon-Sun: 7:30 am - 7:30 pm

Services at this Location:

Contact Us

(832) 412-2867

5820 FM 1960 Rd E
Humble, TX 77346

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 7:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DARRELL GLENN M. 
Rating:
5.0

Keep up the good work!

DEXTER P. 
Rating:
5.0

The service was great. The guys was very helpful and friendly. I will use you guys again and recommend my friends.

ESSIE I. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES PHILIP S. 
Rating:
5.0

Everything was great, the customer service and kindness. I definitely recommend this location to anyone needing a UHAUL.

TRACEY B. 
Rating:
5.0

Customer did not leave a comment.

RAY D. 
Rating:
5.0

They were very friendly and truck/trailer was ready for pickup when I arrived. Will definitely use them if I need another rental

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

By send your customers their deposit. I have not received a refund

MINIQUE C. 
Rating:
5.0

Customer did not leave a comment.

MARCUS P. 
Rating:
5.0

Customer did not leave a comment.

ELOY S. 
Rating:
4.0

Customer did not leave a comment.

FELICIA G. 
Rating:
5.0

The people at this location are the nicest and friendliest of any rental place Excellent service. No long wait like all other places I have rented from.

HOWARD O. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
1.0

My pickup location was not only changed twice but I was not able to pick up the truck at 8AM per my reservation. By 9AM I still did not have a truck and had to drive 30 miles to go get the truck I needed after pre-paying over $1300. We were significantly behind schedule and I had to take off of work.

DANIEL J. 
Rating:
4.0

Customer did not leave a comment.

STANLEY H. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

BECKY M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

YATIMA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Great seo

Dale J. 
Rating:
5.0

Excellent customer service, they help me a lot, congratulations! I highly recommend! Thank you

JOSE M. 
Rating:
5.0

The business was very accommodating and helpful. A very good experience.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Great service I look forward to using this location in the near future

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

REGINA P. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

I'm not sure, this location one of the fastest for pick up and dropping off.

WARREN S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

The trailer I used had two broken lights the lady in the front desk was rude n didn't let me use the bathroom the only reason I rented from here was because of the necessity I had for that trailer

CESAR Q. 
Rating:
5.0

Customer did not leave a comment.

DAMIR D. 
Rating:
5.0

The rental experience was fast, convenient, and easy with no problems.

SIRQUALON J SOLO R. 
Rating:
5.0

Very nice people to deal with, i had a wonderful experience with this rental. I will use them again and send friends their way

James B. 
Rating:
5.0

Customer did not leave a comment.

Isabel E. 
Rating:
4.0

Service was excellent and equipment is always great.

CHRISTOPHER R. 
Rating:
5.0

Keep up the great service and maintain your trucks up to date.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
1.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The guys are really professional and fast in the prosses

DIEGO Z. 
Rating:
5.0

Great service

ANTHONY D. 
Rating:
3.0

After having my first location moved, they were accommodating. The first location, Humble FM 1960 Storage was absolutely horrendous. If they weren't accepting drop-offs, I should have been made aware earlier than when I showed up to drop the trailer off. In fact, I should never have been given them as an option for drop off.

JACOB A. 
Rating:
5.0

Customer did not leave a comment.

Hunter D. 
Rating:
5.0

all good great service

PAUL S. 
Rating:
5.0

Compliments to man who checked me out. He was knowledgeable with the system. This was my fastest check-out ever over all the years I have been renting. Big plus for having the light wiring extension on the tow dollies. I did not have to bring my own. My only critique would be the first tow dolly lights would not work on one side, and the tire webbing was very frayed on some of the units. No complaints at all with the administration side of the business. Quick, friendly, and efficient. What more can you expect.

ROLF C. 
Rating:
5.0

The truck was clean but sounded a little ruff driving. It had a hard time accelerating but was good on a gas. The staff here was so kind and helpful. I was unable to do the mobile pickup and they immediately helped us.

Ashley A. 
Rating:
3.0

Customer did not leave a comment.

REISHA J. 
Rating:
5.0

Customer did not leave a comment.

Adan R. 
Rating:
5.0

Customer did not leave a comment.

LaDonna B. 
Rating:
1.0

Have the employees make sure they are properly checking the vehicle back in. I returned a vehicle with over a half tank of fuel and was charged for “returning it under a 1/4 tank”. The employee checking the vehicle in did not discuss the return at all.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Esteban V. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Everyone was helpful! Thank you

Facundo C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WAYNE II R. 
Rating:
2.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer services was great each time. The dolly however, needs a good sanding and re-surface job. Its all about presentation to me as well.

LASHAYE C. 
Rating:
5.0

Improve the uhaul connectivity service.

Cellina S. 
Rating:
5.0

Customer did not leave a comment.

RYAN RENARD C. 
Rating:
2.0

When I picked up the uhaul in the other state I only had 1/8 of gas if that. So when I returned it I had 1/4. So I made more gas in it when I turned it in. But for some reason I got charged 6.50 because it had to be at a certain mark. Why I don't know. It was either that or I take the uhaul down the street to put in the gas. I was not happy about that.

BRIANNE T. 
Rating:
5.0

I was very impressed with your co operation. It would be great if other person in evening shift could follow the same attitude. But indeed I'm very happy . Thx much .

Meghna L. 
Rating:
5.0

Customer did not leave a comment.

LAKESHIA MONIQUE G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

daniel D. 
Rating:
5.0

The rental experience was smooth and professional. The whole process was very pleasant. I would not hesitate to use equipment from this location again. Thank you gentlemen for your assistance.

STEPHEN A. 
Rating:
4.0

Nothing. Helpful and fast service.

WILLIAM E. 
Rating:
1.0

They were rude!! I came in on the 24th of December to reserve a truck for the 26th. They wrote up the order wrong (for the 24 thru the 26th instead of the 26th thru the 28th). When I didn't bring the truck back on the 26th they accused me of having the truck for 4 days instead of two. They didn't even consider that they could have made a mistake. They essentially accused me of stealing 2 days. I have witnesses that will testify otherwise. I will not be going back to that store and have disputed the charges for the extra 2 days.

GERALD L. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
5.0

NA

Patrick M. 
Rating:
5.0

Employee was very friendly and fast

bobby M. 
Rating:
3.0

Nothing, the location is inside a gas station, that seems a bit scetchy to enter. But people were very friendly, and took care of us quickly.

ANDREA LYNN C. 
Rating:
4.0

Very quick and sufficient.

Chelly D. 
Rating:
5.0

The staff was excellent and very kind.

DANIELL S. 
Rating:
2.0

No one at the place gave a damm about the 300,000 plus deaths that have happened through the country as a result of covid 19.no mask......talking politics......pure terrible place to rent a trailer......would not recommend....awful...aweful...aweful....

Joshua M. 
Rating:
1.0

Original vehicle was not ready, would not start! Did a rush clean up on another vehicle and did not clean efficiently, There were chips under the seats. Filled out info prior to arrival in a effort to speed things up. Did not speed things up and had to wait while waiting for the associate to wait on customers!

robert W. 
Rating:
5.0

Folks there are very nice and efficient. Have rented there multiple times and will use again!

MARK P. 
Rating:
5.0

Truck was not in good running condition. The brakes were squealing. The steering was very loose. Truck wandered around on road

ANDREW Z. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

DEWAND D. 
Rating:
5.0

Customer did not leave a comment.

Joycelyn W. 
Rating:
5.0

Customer did not leave a comment.

PAVIELLA GAMEZ C. 
Rating:
5.0

The guys are awesome they really help me and answerd all of my questions.Specially owner is cool person he have a bunch of people to work.Just took five minutes to dispatch my 26 foot truck.They have cool customer service.Place is really clean recommending this place to everyone.Jay

Madhawa M. 
Rating:
2.0

when I first arrived to pickup the truck, got into a verbal fight with one of the employees....he was cursing at me, being totally scary..if I didn't have a crew waiting on the truck I would have cancelled my order right then....the other employees were very aplogetic then and afterwards when I returned the truck, but totally unacceptible....i was on the verge of calling the police the truck itself was old and in very bad shape inside....the drivers seat was coming apart, the bottom leather sliding off the foam cushion and paint all over the back seat.... too bad because this location is right up the road from my house...I hate having to drive extra miles to get to and from the location ....at 89c a mile it adds up....will NOT be using this location again

cathy P. 
Rating:
4.0

No problems at this location. All went as expected. Thanks!

DONNA M. 
Rating:
3.0

Customer did not leave a comment.

Grady H. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

ALISHA M. 
Rating:
5.0

Customer did not leave a comment.

KYLE VINCENT I. 
Rating:
5.0

Customer did not leave a comment.

Betty F. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Good and clean service. Clean vehicle.

STEVEN CRAIG H. 
Rating:
5.0

Love the Lakewood Food Store. The staff is very friendly and wonderful to work with.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

SAU-WAI Y. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
No reviews have been submitted for this location.

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