Thank you for everything I was very pleased with the outcome.
Lucille B | Overall Experience
Customer Reviews for L&L Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello no one told me my reservation was going to be over the phone pick up. It was confusing. Hard to get ahold of someone. When I suppose to drop off Standish Maine gave me the run around to drop off at windham. The windham facility was absolutely mean and no help and just told me to call the 800 number almost in tears after dealing with a nor easter. I will not recommended any of these locations to anyone. Lewiston, windham (hardware store one) and Standish Maine. Awful experience.
Kristy GThe drop off location was changed to remote area,away from my choice.
Jeffrey KU Haul changed the drop off to unmanned storage facility. The link to app was useless, as app did have not information for truck and trailer rental return. The return was completed on U Haul website by instructions from Customer Service.
Jeffrey KEverything was fast and easy. Just the way I like it. 👍
Chester A | ReservationThank you!!
Paula C | Overall ExperienceThe manager of the location was excellent. He worked with me over the phone to complete the pick up. He made it a great experience. I wish I could remember his name.
Donna FGood, clean, outdoor non climate controlled storage units
Amanda k | Overall ExperienceGreat experience. Safe, convenient storage area, kept some of my belongings more than 2 years in this locker without damage. Everything stayed dry despite snow piled up outside. Well-maintained storage facility with outstanding management, who are very available and responsive to questions. This is THE storage facility I would recommend to any friends or family in the Lewiston area. Thank you!!!!
Adam G | Overall ExperienceThey were very understanding with all my delays on returning the truck.
Dennis BSometime hard to get in touch with owners and days before hearing back BUT when I did they were extremely helpful and very pleasant to work with. Would definitely recommend this storage facility and if I ever need one again I will definitely go here!!!
Melissa M | Overall ExperienceAwesome place to storge your stuff didn't have a worry what so ever nothing happened to our stuff. They are great people ty so much
Kris C | Overall ExperienceThe Uhaul App is not easy to use and I can not recommend it to anyone
CONSTANTINE ZI rented a trailer this week and got pulled over because there was only 1 working light on the trailer so I would really like a refund or half off but no one can give me any answer
Max HNice people... great price!
Robert K | Overall ExperienceVery friendly and easy to deal with.
Thomas WI paid 80$ for a storage unit for 4 days....and i never even used the unit. I even made a payment towards the next month. I was never offered any money to be returned. Not happy. Im a single parent. Just because i was able to find another way to store my stuff doesnt mean i should lose out on 80$. Will never go back.
Amanda H | Overall ExperiencePersonnel always helpful, and constantly working to improve services and appearance.
DBA M | Overall ExperienceSherry was incredibly nice and very easy to work with! I would definitely recommend using her for your storage solutions.
MALYSSA J | First ImpressionsVery helpful
CHIRAYU B | First ImpressionsIt went very smooth
ADENA B | First ImpressionsThe unit was clean and the perfect size and I love the customer service there!
BRITINY L | First Impressionsgood good
Privacy R | First ImpressionsThe process was pretty pleasant
XIN W | First ImpressionsGreat service and reliable promises!
COLBY G | First ImpressionsVery helpful easy to speak with.
Privacy R | First ImpressionsHelpful.
Privacy R | First Impressionsthey were super helpful and friendly!!!
ERIC C | First ImpressionsWas a smooth move.
Privacy R | First ImpressionsWasnt able to keep reservations. Ended up not needing the unit
Privacy R | First ImpressionsVery Friendly Staff, room was nice and clean, no issues, this is the third time i am using them , keep up the good work. They gave me a Military discount without asking for it, God Bless
Privacy R | First ImpressionsVery Friendly Staff, room was nice and clean, no issues, this is the third time i am using them , keep up the good work. They gave me a Military discount without asking for it, God Bless
Privacy R | First ImpressionsGood service. Welcoming and helpful owner.
Privacy R | First ImpressionsI loved the facility! Sherrie is amazing to work with and answered all my questions!
Privacy R | First ImpressionsEverything was as it should be.
Privacy R | First ImpressionsThe employee was extremely courteous. I did obtain the storage unit that met my needs. Very reasonable prices.
GARY L | First ImpressionsI did not end up getting the unit. There was paperwork that needed to be filled out and I am not able to get in during office hours due to working the same hours.
Privacy R | First ImpressionsThe owner was very helpful in making sure that I had a clean storage area and let me borrow a lock until I got one of my own. Very happy with my experience.
Privacy R | First ImpressionsFriendly establishment. No hiccups during the storing process.
Privacy R | First ImpressionsVery neat, not very secure from appearances. I don`t like that a lock is not provided standard. Overall, I give this facility 4 out of 5 stars.
Privacy R | First ImpressionsThe computer that the manager was working on was very slow and caused a huge delay. Other than that the storage unit it self was great
Privacy R | First ImpressionsService was fine.
Privacy R | First Impressions