Customer Reviews for L&L Auto Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of L&L Auto Supply

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Joseph S. on

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Everything was fine - thanks!

Michael D. on

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Kimberly D. on

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BRYAN I. on

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jason K. on

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if you are going to rent a uhaul talk to l &l auto first to set it up. l&l auto was very kind and curtious to me. I called uhaul directly big mistake they are a bunch of morons . plus uhaul called 5 times to collect money that they already had uhaul in my mind gets -10 stars

eric K. on

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Mark R. on

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The Link that was TEXT at pick up time to post any damage did not work. I tried it on my phone and when I got to the house on the computer, It did not work.

Dennis M. on

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Easy check in and drop off; truck was clean and ran well. Very pleased!

RICHARD S. on

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The attendant was not familiar with the correct way to connect the safety chains. The instructions were very clear, but it appears he was not fully up to speed on this one item. Otherwise he was very helpful and courteous throughout the process.

Barry M. on

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stephen B. on

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phil B. on

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Stephen C. on

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Everything worked out very well

RYAN A. on

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sandra H. on

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Very nice, service quick, very nice gentleman.. thanks.. sandra Haselden

Joshua B. on

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Poor customer service at location

Nancy P. on

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I have used this location three times. They are very courteous, the rentals are clean. Any questions I have, they are more that helpful answering. They have a key drop which is great. You can return the rental after business hours. Great local business.

BRYAN I. on

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Rodney C. on

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We noted on the application the phone number to contact me. You called the wrong number to advise that the pick up location had been changed so I went to the location on the contract to find I had to travel several miles (26), the next day. I had to miss part of my trip. I expect U-haul to compensate me for me extra miles as it was clearly your mistake.

timothy H. on

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nothing at all

Christopher M. on

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Daniel R. on

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Great to work with

Donna M. on

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Once again I give kudos to L&L. They’re great folks to do business with. The van was awesome. More locations like L&L would be the only suggestion for improvement I would have. Thanks!

James S. on

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Your customer service was awful making the reservation. 6 phone calls!!!! And the woman that called us back from Fairport NY number was so rude and downright nasty we originally cancelled the reservation.

Jason S. on

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I ordered a uhaul close to my home and was told one truck available . Uhaul emailed me and told me a smaller truck was all that was available and I had to pic it up 18 miles away. Uhaul now charges me 36 miles from when I picked it up and drove to my home and another 18 miles to return. That’s a scam and social media complaints from other customers say the same thing. They order locally only to be told it’s further away

Ryan C. on

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Donna M. on

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It was all great. Ian, the proprietor of the location made everything a breeze. Cudos!

Jeremy C. on

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They were pretty good on understanding that we had a bad experience

Karen B. on

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Holly N. on

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We were not satisfied that we had to wait 50 minutes for service due to the door flying up so fast that the handle/door got stuck. That's 50 minutes that was wasted. Plus the 20 more it took for him to fix it. However, the guy who fixed it was very nice.

Brent T. on

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Customer did not leave a comment.