Customer Reviews for Lapaloma Financial Services & Wireless
(U-Haul Neighborhood Dealer)

Rating:

3.0

My uhaul had roach. The vehicle was not clean in Between being rented. Especially in this time of covid. I only took this vehicle because I had no choice and there was no other vehicle available. Unacceptable

Rating:

1.0

The pick up and drop off process was horrendous. They had no clue what they were doing. The keys weren't in a key box, thank God they were open so I could get my key.

Rating:

1.0

While U-haul's service is convenient they need to ensure that the middle party locations are honest and reliable in the transactions.

Rating:

2.0

I rent the truck for one day, I was billed for two days, the truck had no gasoline at all, the mileage was .99 cents they bill me for 1.19 per mileage.

Rating:

5.0

Great customer service

Rating:

5.0

Actually nothing I can think of,, The service was great and the employees were very nice and helpful, they did everything right.

Rating:

2.0

This is a small store the window has all kinds of signs .the do money transfers phone sales etc it is hard to fInd the I haul sticker on the window . Inside is dirty and has a wall to wall glass for security since is in a schechy part of town . Only one attendant. It took about and hour to check out becouse the signal was bad and could not scan my I'd . Attendant had to come out From Enclousures and to my phone to see if could scan my IID. In a pandemia I did not like that personal touch . At check out I ask her to inspect the truck with me before taking it and she refused . So in went outside and took pictures of the damagues in the truck and went back inside to show her and make sure she had stickers on everything so I would not be responsible at the time of return .she finally came outside and put stickers on some dents that were not marked. I had to argue with her to finally get her to do that . Extremely poor service.Considering I was the only customer. I will make sure I never go back. I wanted to cancel and walk away but had movers waiting for me .

Rating:

1.0

They charged me twice of the money...

Rating:

5.0

Everything was fine. Great job!!!

Rating:

2.0

Dog hairs in truck on seats. In addition the location is disgusting and rundown.

Rating:

1.0

Terrible service. Truck was dirty and full of trash. Gas wasn't even filled to where it should have been filled. I want a refund.

Rating:

5.0

Thank You

Rating:

2.0

Don't use this location for rentals. Horrible service, lady messed up my whole reservation. Waited forever, messed up gas mileage

Rating:

1.0

This was the worst experience ever renting a vehicle. I was there for 1hr and 35 mins. And I was the only person there to rent a vehicle. My bill was supposed to be 350 dollars for a week including 750 miles. I had the vehicle 6 days and 515 miles. I declined the insurance. I get my final bill by email for 552. and change! I am appalled at the transparency of this location period! I demand my bill be adjusted and charged what my what I was promised period! At this point I would never rent uhaul again

Rating:

2.0

I waited for over an hour for my uhaul because the "systems were down." They explained that the systems would be back up in max 30 minutes, but I ended up waiting another hour beyond that. This is completely unacceptable and I am very displeased with my uhaul experience.