Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Very very nice people. It was a pleasure so much to rent at that location. Many thanks.
CAROL BLANCHARD
Rating:
5.0
Quick return and friendly staff.
David Brandt
Rating:
5.0
Nothing everything is good
Dean Schimmelpfenning
Rating:
5.0
Customer did not leave a comment.
Cathy Daniels Egan
Rating:
5.0
I was unable to get app to work I couldn't confirm license plate or check out. But the staff at this location were very helpful and made the rental process easy.
Ashleigh Brooks
Rating:
5.0
Customer did not leave a comment.
neil liagre
Rating:
5.0
Customer did not leave a comment.
cecil christo
Rating:
5.0
Customer did not leave a comment.
RANDALL WHITKOPF
Rating:
5.0
Customer did not leave a comment.
Benjamin Stuckert
Rating:
5.0
Quick and easy
BAMBI KLAFFER
Rating:
5.0
Nothing
Gary Bobofchak
Rating:
3.0
Make sure all supplies is in the truck I didn’t get any of the 2 dozen furniture covers and was still charged the amount for them.
Brett Smith
Rating:
4.0
Customer did not leave a comment.
JOHN MCGRATH
|
Overall Experience
Rating:
5.0
Very satisfying interaction with the last tgat works there !!
Alexandra Breuer
Rating:
4.0
Price is to high
TEDDY LAUTNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt Beasley
Rating:
5.0
Customer did not leave a comment.
Joshua Nieschulz
Rating:
4.0
it was quite east would do it again
Paul Skiba
Rating:
5.0
Every thing was good
STEVE KASTRZAK
Rating:
5.0
Great job!
Paul Hall
Rating:
5.0
Customer did not leave a comment.
LISA OWEN
|
Overall Experience
Rating:
5.0
Awesome service Thanks
Juan Pimentel
Rating:
5.0
My experience was positive other than the radio in the vehicle was in operable, but this was not a big deal.
Richard Fitz
Rating:
5.0
Customer did not leave a comment.
Jonathan Schmid
Rating:
5.0
Customer did not leave a comment.
Raymond clough
Rating:
5.0
I experienced a delay in moving while there was a nation wide outage in the system, and Shayna went above and behind to help me extend my equipment rental an extra day! I would give 6 stars if that was an option!
Kenneth Wells
Rating:
4.0
Customer did not leave a comment.
Stephen Szalla
Rating:
3.0
Customer did not leave a comment.
Denis Bruce
Rating:
4.0
Dropped of during closed hours
lester sproessig
Rating:
5.0
Very friendly staff. Everything went as planned and explained very well. Thank you!
Terry Howell
Rating:
5.0
It was nice and easy to return the trailer just by taking pictures
thomas crumbaugh
Rating:
1.0
Poor timing with me renting the uhual a date was wrong when I went to pick up and had to wait 4 hrs to get a truck .
Lucas Lalonde
Rating:
5.0
Customer did not leave a comment.
William Cousins
Rating:
5.0
Customer did not leave a comment.
Rich Cowhy
Rating:
5.0
Again, mobile check in/out very easy
Marianne Sunderman
Rating:
5.0
Customer did not leave a comment.
Joshua Ignash
Rating:
5.0
Great service and great equipment mafe the move so much easier. Will definitely use again!
WILLIAM GAVETTE
Rating:
5.0
Customer did not leave a comment.
Shayne Walker
Rating:
4.0
Didn't spend a lot of time there.
Doug Robinson
Rating:
5.0
Customer did not leave a comment.
Paul Egan
Rating:
5.0
We have been rving for a long time and had several different types of rvs during our lifetime and always felt secure about storing our RVs here. We would recommend this storage facility to anyone.
Thank you,
Cheryl
CHERYL GAGNON
|
Overall Experience
Rating:
3.0
the truck we rented i think they need a small ramp in the back like the big trucks have as i have trouble getting thing off it
Linda Roy
Rating:
5.0
Customer did not leave a comment.
james redmond
Rating:
5.0
Friendly, very helpful. She helped guide me backing up, then just started hooking it up for me. Trailer got the job done and was affordable.
caleb beedle
Rating:
5.0
Very nice and helpful folks. All went very well. Thanks!
Gary Borgquist
Rating:
5.0
Very accommodating and people friendly, keep doing what your doing!
Dennis King
Rating:
1.0
Customer did not leave a comment.
Ashley Hyatt
Rating:
5.0
Have used Luzis several times always convenient and no hassle. Office staff very nice to deal with. Will definitely use them again.
JOHN MCGRATH
Rating:
5.0
I have used Luzi’s storage several times for storage units and Uhaul truck rental. Each occasion has exceeded my expectations. They are professional, friendly and great to work with.
DOULAS ROGERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Thatcher
Rating:
5.0
Customer did not leave a comment.
Michael Kryza
Rating:
3.0
The wording in the paperwork are to small you cant even read it. And employs sont check you truck in with you when you return it they tell you theyll check it out and email you when there done any other uhaul check the truck before u leave i had to clean it before i left with it and i cleaned it before i took it back
CRISTY OSTROM
Rating:
5.0
Customer did not leave a comment.
JEFFREY GEORGE ALASKA
Rating:
5.0
Customer did not leave a comment.
CHRIS MCCLINTOCK
Rating:
5.0
A+
Staff was friendly knowledgeable
CHRIS MCCLINTOCK
Rating:
5.0
Customer did not leave a comment.
David Coppy
Rating:
5.0
Customer did not leave a comment.
Nathan Dickey
Rating:
3.0
The cost was a little high for 2 hrs of use
Ronald Leeman
Rating:
1.0
I was charged for something I was never told about and never agreed to.
Dave Boyer
Rating:
3.0
Employee was fairly rude insisting I left contents in the truck upon return. All items left in the truck were there upon time of rental ( dolly, blanket and cardboard spacers )
Michael Lamphere
Rating:
5.0
Very friendly staff
Peter Nelson
Rating:
2.0
The Uhaul was not located where it was supposed to be. We drove by it looking for the Uhaul. We could not get the mobile app to work. It was an all round mess truthfully
Jared Bailey
Rating:
4.0
Thank you for your service. I did the Mobile Check-In; Smooth and Efficient. Truck started on Full for gas; made it easy to fill back up.
Lynnwood Cheney
Rating:
5.0
in2006 i moved back to michigan and lapeer. i rented from luzi and loved my experience with the employees & the facility. this was my 3rd or fourth time I rented from luzi. there were others closer, but i liked it there. I hane since moved to pontiac. but I still maintain a unit at ft knox, only because a 10x10 was not available, and i could no wait. and the rent is very reasonable compaired to pontiac. as often as i need axcess to my unit, it's worth the drive.
MEL RAPADAS
|
Overall Experience
Rating:
5.0
Nothing
MOLLIE JONES KOTULA
Rating:
3.0
Customer did not leave a comment.
JULIE WILEMAN
Rating:
4.0
Customer did not leave a comment.
Maureen Murray
Rating:
5.0
Customer did not leave a comment.
JOHN SEITTERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RON ODELL
Rating:
5.0
Customer did not leave a comment.
KAITLIN SEAGRAVES
|
Overall Experience
Rating:
4.0
Good experience
NICOLE GUGINS
Rating:
5.0
Rude and uncooperative staff Overpriced for services. No lights and staff was rarely available.
BONNIE BYRNES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Didrik C Krogh
Rating:
5.0
Everything was excellent. Facility worked perfect for our needs.
JOHN LAWRENCE SAUGER
|
Overall Experience
Rating:
5.0
Erin was very thorough and pleasant to talk to.
KURT KRAMER
Rating:
4.0
Fix Address Location in U Haul to actual location just down the road.
Causes problems with return app and just getting there.
Martin Ray
Rating:
5.0
Prefer 24 hour access.
MARY HASLINGER
|
Overall Experience
Rating:
5.0
Had RAT dropping OVER MY PROPERTY MY THINGS WERE COMPLETELY DAMAGED.NO one SHOULD USE THIS FACILITY. IM GOING TO BE GETTING A ATTORNEY.
SHARONDA BEAVERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Jones
Rating:
5.0
Everybody was friendly there and helpful the only reason I moved out was I needed a bigger spot would come back if I could
KAREN WARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERT JUDD
Rating:
5.0
Customer did not leave a comment.
kevin jach
Rating:
5.0
Customer did not leave a comment.
Colleen McCabe
Rating:
3.0
Had to drive two hours to pick up truck I used a quarter tank of gas to get back to browns town
PAUL LOREN WILSON
Rating:
5.0
Customer did not leave a comment.
Carolyn White
Rating:
5.0
Customer service was excellent
John Seitters
Rating:
5.0
Customer did not leave a comment.
Harry Lipka
Rating:
5.0
Customer did not leave a comment.
Kyle Kujawa
Rating:
5.0
No comments
Matthew Vennie
Rating:
5.0
Be sure they know truck pickup is at new office and not at storage facility
Brett Sevon
Rating:
5.0
Customer did not leave a comment.
FRED GARES
Rating:
5.0
Lady at the desk was very friendly and helpful.
Tracy Sheldon Tracy Sheldon
Rating:
5.0
Customer did not leave a comment.
Bob Nagy
Rating:
4.0
Customer did not leave a comment.
Gary Austin
Rating:
5.0
This is a new dealership, I understand. They were most helpful and very nice. The trailer handled very well. There were no significant issues. Thank You!
Dan Brown
Rating:
5.0
Friendly and helpful
Barry Beaudry
Rating:
5.0
Staff is always friendly and helpful.
STEPHANIE YAKES
|
Overall Experience
Rating:
1.0
I’m never one to rate anything, but this needs to be said.
The idea of mobile pickup in theory, sounds like a great idea.
But both times, pick up and drop off, the app crashed leaving us there for collectively 3 hrs trying to figure out how to pick up and return the truck. We call the customer service both times, and had to wait collectively 45 minutes to speak with someone.
I thought maybe our experience was just a little mishap, but I was moving with some friends that experienced the same thing with mobile pick up.
Isaac Schultz
Rating:
5.0
Customer did not leave a comment.
Brian Martinez
Rating:
5.0
Staff is friendly, professional and attentive. New security measures ensured property was secure. Would definitely use them in the future!
DOUG ROGERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chadwick Brown
Rating:
5.0
Very pleasant and super friendly
ANDREW THOMAS CASPER
Rating:
5.0
Both units mice infected droppings and food particles everywhere. After blacktopping both of our units were full of dirt and sand it took us a couple of hours to clean out the dirt around the bottom of the doors I would not recommend Lutzs to anybody even my enemies
RONALD FOLEY
|
Overall Experience
Rating:
1.0
Someone really needs to call me or I'm reaching out . I am waiting for site location manager to call me, I was accused, threated for my money and locked out in the middle of a move out, because someone thought I broke the old locations fire vox? I have rented from these owners more than once and at more than one location, all of 2hich proudly operation Uhaul equipment. They are holding my $2800 motorcycle, $600 oak baby dresser, $200 chair and $250 kids book shelf in E 14 and will not take the lock off all because I got into it with a maiynece man words only and the day he went over there was at 6 p.m when my dad and mom were on a way back for a other trip claiming a box and a broken pot, both of which ky property was trash and on his rounds threw it away?. Now my bike might be gone and I can't get into my unit E14 . Caleb Simpson please please help!! Desperate here... I didn't do anything and was treated like a pile of poop of about a unilateral 3 years on and off and probably like 4 grand of renting to these people... I have until the 22nd. I just 2ant to lose it. My grandpa who was more of a dad to me than my own, left me that bike before he lost his fight to cancer. Aaron and Trevor both told me I am no good and no no longer have until the 22nd making a bunch of crap up. I live 3 hours away my inlaws who are really good people, and in their 60s and 70s, were grabbing my bike because he works on bikes... what is this.. god someone help...
Caleb Simpson
Rating:
5.0
Replace the broken spot mirror on drivers side.
Steven Burns
Rating:
5.0
Very clean, access was easy - staff was friendly and no issue with critters in the locker. Will go back when needed.
RICHARD GRANATA
|
Overall Experience
Rating:
2.0
I had a confirmation number for a drop ramp trailer. Because I would be returning the trailer to the same locationb, U-Haul gave me a 4 day rental, which I planned for. When I picked up the trailer, the agent could not access my confirmation, so wrote me a NEW contract. Much to my surprise my 4 day rental went to a 1 day rental. I wonder how many times U-Haul has done this to other customers. I've had 3 recent rentals with U-Haul. 2 out of 3 ended poorly. I will be looking at other rental agencies from now on.
DEAN HENDERSON
Rating:
5.0
My unit was broken into , they had no camera's that I know of or 1 at most and I lost valuable items of intrinsic value . I would only rent from a secure location in the future but not this one
DAVID HOFFMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly Gutierrez
Rating:
5.0
I have used Luzi's in the past and was very satisfied. Staff very professional and friendly however they are in the process of repaving the paths around the storage unit. When they took up the asphalt around the storage units it caused asphalt dust to get inside the units and it covered everything. Most of our items were in boxes but two of our suitcases were covered in this asphalt dust. I have attempted to clean them but they;'ll never be the same. Luzi's is very reasonably priced compared to others in the area. I would probably use them again but they should have had the foresight to plan for the construction and maybe only do one or two units at a time or at least let the customers know that there would be construction going on.
JOHN MCGRATH
|
Overall Experience
Rating:
4.0
I had planned on a 10 foot truck-not available so they gave me a 26foot. Only problem is the fuel usage was extremely different since I was driving from MI to PA in a torrential down pour for 10 plus hours!!! Not pleased about that part.
Sara Ross
Rating:
5.0
A huge THANK YOU to Erin for leaving the RV keys in a lockbox so I could get them after hours on the long July 4th weekend. Her help was invaluable! Thanks again, Kevin
KEVIN GREGG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM NALL
|
Overall Experience
Rating:
5.0
The only important issue i9s to get the security gate operational.
JOSEPH HOJNA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLYN GOODWIN
|
Overall Experience
Rating:
5.0
Overall a great experience. Will never move with pickup trucks and cars ever again. Get the uhaul and make only one trip! Really have no complaints! They had like 15 furniture covers/blankets in the back of the truck, so hopefully they did not charge me for them. Because I made it very clear I did not want them. Overall a great experience, very affordable!
brandon macdonald
Rating:
5.0
I would definitely make the app easier to use! I definitely feel that older people would definitely get easily confused. I did have an issue returning the truck as the app would not let me! I was able to contact someone quickly.
Jennifer Walrath
Rating:
5.0
Customer did not leave a comment.
Shawn McLaughlan
Rating:
5.0
I was treated with much respec. Very professional workers. I give them a A ++
SAMUEL SARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brad Rots
Rating:
5.0
The smart app check in/check out was my worst experience ever, I will never use again, I would rather drive further to a location where the office is open and rent a Uhaul truck that way. I work in Technology so I am very experienced with using Technology, this was a horrible experience. It took me almost an hour to use the check in feature and another 30 minutes to return the truck. Please work on making the smart feature user friendly.
Nicholas Bockart
Rating:
5.0
Staff was very friendly and helpful. Very pleasant, and I would come back again for moving storage needs.
LISA MILTON
|
Overall Experience
Rating:
2.0
The app connecting to my phone did not work. The first person I spoke with was a young/new woman, she then gave the phone to James. He said it was my phones issue and his always connects. He berated me. After about 45 minute I spoke with the regional director-she was awesome. Had to totally re-input me, but she made it right. Again at drop off I had issues. Reconnected with regional director-she made it easy.
MARY ANN NUTT
Rating:
5.0
awesome service trailer was ready and waiting when I arrived. I was in and out in minutes, she was spot on with everything very professional. Nicole if I remember correctly
Gerald Demeyere
Rating:
5.0
Customer did not leave a comment.
MEL RAPADAS
|
Overall Experience
Rating:
5.0
I was not a able to use the facility. Uhaul's promo was misleading. However, your sales rep was very kind and understanding. Thank you for that
Christopher Renye
|
Reservation
Rating:
5.0
I was very pleased with the results. I really like the staff and they was always had a smile on their face and always friendly. I would go back. I would tell everyone o go there and rent