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Scott L
Customer Reviews for Larkfield Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the location was wonderful..he was so friendly & honest. We will definitely use this place again to get our next u-haul.
Allison MPlease buy Burack lunch on u haul very pleasant and great to deal with .
Vincent AThe equipment could have been cleaner but it ran flawlessly. We would definitely use this location again.
Ed Lburack was excellent at explaining my needs my prices i suggestyou buy him lunch on u-halll
Vincent AExcellent customer service.
Helen EI’ve used U-Haul many times and I think the location that I picked up the truck this afternoon, as well as returned truck to, was the best service I have ever received.
Brian GVery special
ROSA GBusiness owner was very easy to work with; made the pick up and drop off quick & simple.
John FThe guy Mike there was extremely nice and helpful.
John VExcellent and reliable service. Will recommend 👍
Peter IThey rented a truck to someone who was not me while I was at work and then tried to argue with me and say “we’ll the guy is coming back today!” I don’t know what kind of crooked stuff is going on over there but just be careful if you rent from here.
LETICIA VLimited truck options. Was told by rental agent to return truck & replace gas to same level when left rental location. I did that. Upon returning I was told I shouldn’t have replaced gas. I rented truck at 2pm & was told it had to go be returned by 8am next day. The rental fee was not prorated.
Elisa FBurak was great to deal with. Explained everything in detail and was extremely personable. Was a great experience and would recommend the Larkfield Mart UHaul rentals to everyone I know.
Clifford OThank you
ROBERTW BVery recommended
CELIA lEverything went smooth and the Gentleman did a great job explaining everything.
Robert Bprice was good, Thanj you
Diane MGreat service and location
Lori MThe self checkout process on the website did not work for me. The staff at the brooklyn 4th Ave location had to do the transaction manually.
Christopher DStaff had some difficulty locating my accurate account/rental information on-line upon drop-off.
CORINNE BOutstanding service
Detra SNone
Eva CThe Attendant was very friendly and helpful.
Jeffrey HHorrible experience returning auto transporter. This was my return location per the rental agreement. The store rep was not happy and refused. For some reason he handed me his phone to talk to his friend who started cursing and yelling at me. After an hour and multiple calls with Uhaul customer service, who are useless, I left the auto transporter at this location, because it was part of the agreement. I could go on about the unprofessional behavior of the store rep and the useless and untrained customer service reps, but I would be here all day.
Patrick KGreat service. Very helpful manager. He told me I'm not the first one that I got fooled on the gas.
DANIEL DService was courteous and professional. As a veteran of car rental services I liked that there were no hidden fees or "gotchas" at settlement time. Thank you.
Douglas VThank you for a professional Service.
Luis BWe appreciate the great service. We look forward to our next rental with you.
Chad WOnly 1 person working in the store. Had to keep running out of the office during our transaction to help other customers.
DAVID HQuick, easy, open late, helped me get the gas tank right, took 5 minutes.
Edward cEverything went smoothly and the service at this location is excellent. The people here are kind and go out of there way to help.
Paul SNothing. The person in charge of the pickup did an excellent job and was also quick and polite
Riccardo DGREAT SERVICE. IMMACULATE BATHROOM INSIDE. VERY NICE PEOPLE.
DAVID PEverything from pick up to drop off went smoothly.
Cosimo OThe website isn't as intuative as it should be.
Ronald SWonderful customer service and truly a seamless rental and transaction. Great job! This location was amazing!
Daniel MEverything was great. Convenient. Easy pick-up and drop-off.
Charles CTook 35-minutes to get checked out. People need to be trained better. I had other options 2 blocks away and almost walked out.
Clifford OThe staff was professional and very friendly. I would highly recommend this location to others in the future.
Chris CReturn was great. Fast and efficient. Two very nice guys running the place. Also convenient as the "drop off" is a BP gas station so you can can fill up there at drop off.
CHRISTOPHERR BOur rental experience with this location and the owner were perfect in every way. Thank you!
Dustin DThe rep added the insurance to the original reservation without asking, he changed the reservation to the extended miles option, after I inquired about it he changed it back to the per mile option, then I was charged $1.59 per mile instead of the $1.39 per mile. He gave me attitude when I ask about the changes, he said I ordered that online, and unfortunately the email I received had no information of the original reservation, so I couldn't argue about it. It only had the pick-up time, truck model, location. I guess this is the way U-Haul try to mess up people too. The gas tank was not full as per the contract showed, I had to take a picture and showed him. The hand truck was super dirty, I couldn't use it, it would have messed up my furniture, so I paid for it for no reason. Definitely not a good experience.
CHRISTIANANDRES FTruck needed a wash
Robert VHorrible experience with this location (very dishonest l)- will rent elsewhere in future
Steve SThe associate was extremely helpful & knowledgeable!
Lynda DEverything was great.. I was surprised..
BRIANWILLIAM ENothing. Everything worked out perfectly
Alisa A