Customer Reviews for Larry Wilson Auto Sales
(U-Haul Neighborhood Dealer)

389 reviews

132 Frankfort St   Versailles, KY 40383
( W Of Hwy 60)

(859) 873-2297

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 873-2297

132 Frankfort St
Versailles, KY 40383
( W Of Hwy 60)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Smooth transaction. Will use again when the need arises.

james M. 
Rating:
3.0

Customer did not leave a comment.

Robbie W. 
Rating:
1.0

They charged me $47 extra dollars because they said the gas tank needle wasn't right on the 1/4 mark. I have pictures of everything. This is ridiculous.

Hunter K. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

Janellyn B. 
Rating:
5.0

On the trailers, U-Haul may want to check the brakes. It felt like the brakes were dragging while we were towing the trailer back.

Jeralyn G. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Larry was such a nice gentleman! Upfront on all charges & provided equipment needed. I would absolutely recommend this business.

Marlene K. 
Rating:
4.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Courtney L. 
Rating:
5.0

Larry Wilson is very kind and very helpful.

JON J. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

There wasn't a ramp with cargo trailer.

Tracy E. 
Rating:
3.0

I was asked to purchase insurance for the tow dolly for $25 extra. The total cost was over $100 extra. Then I was charged another extra fee when it was returned in Tennessee. Not really happy.

William L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Larry Wilson was great! I'd recommend renting from him

jeffrey B. 
Rating:
3.0

Customer did not leave a comment.

Alecia S. 
Rating:
3.0

Customer did not leave a comment.

Terence B. 
Rating:
1.0

Picked up a trailer and lights did not work. Took multiple calls to replace the trailer and multiple calls to get order resolved. Still no applicable refund I was promised.

Charles B. 
Rating:
5.0

Great experience the owner actually met us there and gave us the key.

KENNETH P. 
Rating:
5.0

This specific location was fine, however when I got to my destination I found that the majority of my belongings were wet. This was not a possibility I was made aware of or expected. My cardboard boxes were so wet they were falling apart. I called uhaul, and was instructed to file a claim. I talked to the insurance people, who asked me if there was a hole in the ceiling of the van. There wasn't anything obvious, but I didn't have time to inspect the entire thing. I was again instructed to file a claim since I had purchased the extra insurance. I received the paperwork in the mail, upon which there was a list of things NOT covered by the insurance, and ‘water damage' was in bold. I also found a lot of trash under the seat when I was cleaning the van before returning it. Due to this water damage and loss of personal belongings, I would NOT recommend uhaul and will be using a different company next time. I paid good money for a rental trick and trusted my things would at the very least stay dry, and that was not the case.

Noel M. 
Rating:
5.0

Larry Wilson is a pleasure to work with.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

No complaints - everything was ready as soon as I arrived.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

renee Z. 
Rating:
5.0

Larry was very nice and friendly.

AMY H. 
Rating:
3.0

It was just a lot which is fine with a drop off box

vesna K. 
Rating:
5.0

Excellent, friendly service. Thank you.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

krista F. 
Rating:
5.0

Nothing to note for improvements at this time. Nice job.

Eliezer M. 
Rating:
3.0

U-Hauls attempt at streamlining return process has failed miserably with cumbersome photo verification process

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

myron G. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Sherman G. 
Rating:
5.0

Customer did not leave a comment.

Tressa M. 
Rating:
4.0

easy in and easy out ...help on site as i drove in ...immediate came to help couldn't have been quicker or better

wayne M. 
Rating:
3.0

Customer did not leave a comment.

Tiphany G. 
Rating:
3.0

Customer did not leave a comment.

Tiphany G. 
Rating:
5.0

The gentleman who helped us was very friendly.

Gary C. 
Rating:
5.0

Excellent customer service!

Greg P. 
Rating:
5.0

Mr. Wilson, was friendly and got me on the road quickly; which I appreciated. He made my rental of a 15ft U-Haul truck easy and a pleasure. Thank you!

Bryan J. 
Rating:
3.0

Customer did not leave a comment.

Brent W. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Larry is a great guy to deal with.

john B. 
Rating:
5.0

Customer did not leave a comment.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
4.0

I wasnew to the onlone system but think it went ok for the first time. Owner was a no show due to illness so customer service walked me through the process since rhe keys were locked in the back of the truck. Had an issue with drop off and could not get the lock back on the back but again customer service came to my aid and helped me problem solve the situation. Which concluded with me leaving the lock inside the back of truck and her contacting the owner so he knew all the equipment was in the truck and no longer my problem. This is the 4 truck we have rented this year alone. The mileage charge is inconvenient as in Illinois you pay a flat rate, here you pay by mile and we got sent 22 miles out of our way to pick up this truck so that was inconvenient. Overall would recommend uhaul.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Ricky K. 
Rating:
5.0

This is second time I've used this location and I highly recommend to others!

Jan S. 
Rating:
5.0

Customer did not leave a comment.

myron G. 
Rating:
5.0

Larry does a great job.

MIKE F. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Mr. Wilson was super nice and provided excellent customer service. Will never rent anywhere else other than his location. Will refer others to his location.

Tony B. 
Rating:
5.0

Mr. Wilson is one of a kind! He's the best you'll ever find! It's like renting from your dearest friend! I've rented from him many times and each time I know it will be a great experience!

missy M. 
Rating:
4.0

Customer did not leave a comment.

william E. 
Rating:
5.0

Customer did not leave a comment.

BRAD N. 
Rating:
5.0

No improvement needed! Larry searched for an appliance dolly until he found one!! Highly recommend this location!

Janet S. 
Rating:
5.0

Customer did not leave a comment.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Sasha S. 
Rating:
5.0

Customer did not leave a comment.

kathy P. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Larry Wilson was kind and efficient. I appreciated the confirmation phone call prior to my scheduled pick-up time. He confirmed everything I had specified when I made the reservation online, and explained details of the rental agreement. Drop-off went smoothly as well.

Ali D. 
Rating:
4.0

Larry was friendly and very helpful. Answered all my questions. I was in and out relatively quickly.

Dale F. 
Rating:
5.0

Very professional and helpful!

Josh Y. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Robbie L. 
Rating:
1.0

I won't ever be using uhaul again. They screwed us over and I had to leave half my house behind.

Chad W. 
Rating:
5.0

Excellent facility. Great to do business with.

steve H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Larry Wilson was the consummate professional - I will DEFINITELY use him for all of my truck rental needs.

Michael R. 
Rating:
5.0

Have them use Larry Wilson!! Very pleasant experience and a perfect gentleman.

steve H. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

This is the 3rd time that I've rented from this location and I have always been very satisfied.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

I was 100% Happy until l I checked my receipt and seen that you charged 20$ a day for a dolly! I thought that it was a 1 time charge not a per/day charge. should I have returned the dolly after the first day? Very, Very, disappointed on this charge!!!!!!!!

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Zoey W. 
Rating:
5.0

Larry Wilson is a kind and caring businessman. Even though his main business is used car sales, he is very attentive to the Uhaul business conducted on his lot. He was very helpful in making sure we had everything we needed for a long distance move of 900 miles. The overall experience was excellent. Thank you Larry!

lucien F. 
Rating:
5.0

Excellent service, traveled 34+hrs across the country and retuned equipment safely. Thanks keep up the good work

tenille P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
4.0

Customer did not leave a comment.

Aimee M. 
Rating:
4.0

Customer did not leave a comment.

Jerimiah W. 
Rating:
5.0

Larry was great. He went above and beyond expectations.

john B. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Nothing. Larry Wilson is wonderful.

Beau M. 
Rating:
5.0

Customer did not leave a comment.

pat M. 
Rating:
5.0

Larry Wilson is a great U-Haul representative. Very friendly and accommodating.

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

troy G. 
Rating:
5.0

The truck was very hard running. Very loud and felt like it always needed to change gears. It was old and needed replacing. I could not even talk on the phone due to it being so loud. By the time I got out of it at the end of the day my ears hurt.

eddy R. 
No reviews have been submitted for this location.

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