Customer Reviews for Larrys Service Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Larrys Service Station

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Melissa M.
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Customer did not leave a comment.

Edward F.
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JIm at the service station was really great, incredibly friendly.

steven S.
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Dirty smelled like cigarette smoke not a pleasant experience

DAVID LYNN D.
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Customer did not leave a comment.

Aaron R.
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This location was by far the worst experience I have ever had with Uhaul. It took over 50 minutes from the time I got there until I left with the trailer I booked. The person doing the transaction was good but continually had to ring people up in the convenience store or call someone because the Uhaul site was not working on her computer. It was an all-around terrible experience that soured me on renting from Uhaul again.

saad A.
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I was supposed to pay $44 but I end up paying $106 That was dishonesty

Margaret Mary D.
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Customer did not leave a comment.

Frederick C.
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Mr. Larry was personally very helpful as I picked up a 26-foot truck. He is a gentleman who runs a FIRST CLASS operation. STRONGLY RECOMMEND!

Adriana A.
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Always great service!

Norma H.
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Everything went very smoothly

laura H.
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This is a gas station/convenience store that has three trucks in the ghetto parking lot. That's it. I didn't even know it was a UHaul center I was supposed to be at. The staff were uninterested in my transaction and barely communicated with me because they were too busy chatting with their friends who were hanging out in the store. I asked a couple questions to the guy "cashier" and he had no idea how to answer me. I finally just signed the contract and left. I had originally rented a 15-foot truck online, but then a guy named Rusty (from the Charleston, WV, office) called the day before pickup and said it wasn't available and all I could get was a 10-foot truck. He was rude, obnoxious, and irritated when he called me. I had questions, but he just kept saying, "Ok, that's all. Ok, that's all." because he wanted to get off the phone that badly. Next time, I'll call Penske.

Richard S.
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Customer did not leave a comment.

Jeremy W.
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I am VERY unhappy with Uhaul as a whole. Bullshit hold deposit, I was never charged a deposit on ANY other rental I have ever had with uhaul. I had to rent TWO trucks in TWO days because YOU ALL CANCELLED MY GOD DAMN RESERVATION. I will NEVER rent another truck, van, ANYTHING from this company again. I will make DAMN sure to utilize Google Reviews, Yelp, and Facebook to put it out there how piss poor I was dealt with other this bullshit situation.

Bethany E.
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Customer did not leave a comment.

JT S.
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Engine light on. Needs oil

barbie W.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

deanna B.
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ben A.
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Zackary S.
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Bill S.
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I did have troble reaching them by phone. their phone number didn't work.

Frederick R.
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Customer did not leave a comment.

Jodi T.
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micheal M.
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Alex was great!! Very friendly and accomadating!!

James C.
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Customer did not leave a comment.

victor P.
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The young man that rented me the vehicle was very helpful pleasant. Plus the venue had some slot machines available to kill time. Great place!

Heidi T.
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Customer did not leave a comment.

Michael G.
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The staff was extremely helpful and very friendly. I will use this location again if the need arises.

Emily B.
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Very nice, easy check out. They made sure I knew which vehicle was mine, even started it for me; went through everything with paperwork/policies with me and return was easy as well. Only thing was they were dirty, but it wasn't unbearable because of it.

John T.
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Customer did not leave a comment.

Jeffery K.
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Customer did not leave a comment.

Lynn L.
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Customer did not leave a comment.

John T.
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Customer did not leave a comment.

Carolyn B.
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Customer did not leave a comment.

gary B.
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I first tried the anmore location and they did not have the equipment I needed so they reffered me to larrys I had a good experience with both locations helpful and friendly

Xena J.
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The owner was rude and made comments such as "Great just what I needed" when we came to drop off a 26 ft truck. He was sarcastic and rude and staff undertrained.

patrick P.
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Customer did not leave a comment.

david S.
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Many issues w uhaul but not w this location.

Matthew G.
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Location was very unorganized. Vehicle was very dirty, cigarette butt in the vehicles all over the place, as well as a very smelly hauling area. The trailer that we rented with our truck had light issues, but attendant never came to check on them. They also over charged us, and said their was nothing they could do about it since their boss wasn't in.

larry H.
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Customer did not leave a comment.

STEVE E.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Ralph M.
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Pauline S. F.
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It was difficult backing the truck onto the main road, cannot see. The truck was SO DIRTY, DISQUSTING!!!!!!! The last uhaul I rent was ALSO dirty.

CHARLES C.
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Employee did not check my vehicle, wasn't even sure where the trailer was parked and did nothing to help with hooking up the trailer. stayed in the facility!

Russel L.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

CHRISTINA G.
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Check the vehicle before renting.

Joseph W.
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Customer did not leave a comment.

Kudora M.
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William D.
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Had reservations and went to get my truck and no truck was there for me. Had to get my truck around 6:00 when I was supposed to have it at 7:00 am. Had to do my moving at night. Wasn't done moving my stuff until 12:00 midnight. This place didn't care about that. Could have had my moving done at 3 or 4 pm. Reservations means have a truck available. Shouldn't have reservations if I can't reserve my truck and have it when I pick it up to move

Anthony P.
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No help what so ever from this location. They pointed at the trailer and said "thats the one". That was the last I saw of the employee.

adam W.
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The staff was excellent to work with and the place was very clean. The one thing I did not like is parking the trailer. I had to back off a busy street so we held up traffic for a couple of seconds.

Jason S.
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Customer did not leave a comment.

hrdf F.
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no parking took 30 minutes to return due to website problems

john M.
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Customer did not leave a comment.

Donna K.
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The truck was to be in Elkins for me to pick up on Saturday and I had to wait till Monday to pick up the truck in Buckhannon, when I got there, there was no truck for me to pick up so I had to drive 1 and a half hour out of my way to get a bigger truck that cost a lot more in gas

Reid H.
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DID NOT have a truck for us despite using online service AND calling the location and being assured we were good to go. Ended up (in despiration) renting a van and PAYING MORE THAN FOR THE TRUCK. Service personnel were not helpful, and just told us we were out of luck that Uhaul did not deliver the truck.

Michael W.
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Truck was a mess, i got charged for gas i didn't use and they also charged me for 2 hand trucks?????? Worst experience I've had and will not be using U-Haul for my future moving needs...

Ray M.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

eva L.
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They were extremely fast, courteous and helpful.

Gerred S.
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Dirty cab, water leaking inside cargo area, no dolly or blankets in back of truck, truck parked in mud hole backed into trees.

Jason S.
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Customer did not leave a comment.

clara M.
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Get more people working there:understaffed Confused my paperwork Long line Salesman talked like a real estate broker:location/location/location!!! lies about climate control where parts of building have none!!!

Marcuss T.
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Good

Johnny D.
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Customer did not leave a comment.

Peggy S.
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Customer did not leave a comment.

Sam B.
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It took us over a half hour to get the rental even though i had a reservation. Also i dont understand why i had to give them 3 different contact numbers before i could get the trailer. Other than that it was fine.

Nicolas M.
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Clean the vehicles. Ours was very dirty and reeked of cigarettes. Staff was incredibly friendly though and helpful!

Christina W.
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Staff were wonderful. Van was very clean and updated, very nice.

Brandon C.
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Not a lot of room for trucks or trailer. I was returning a car dolly to this location and did not have any room to turn it around. The employee was running a gas station as well as the usual part so had to stop what he was doing for me to help gas station customers. Did not come out and look at equipment. Did not help me remove my equipment from my truck. Will not return to this location in the future for pick up nor drop off.

David K.
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Customer did not leave a comment.

frank N.
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Customer did not leave a comment.

DARRELL S.
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Good polite service

Beverly B.
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Customer did not leave a comment.

Brandon or Twyla C.
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Found the pick up and drop off locations fine but the call the day before to confirm everything was a nightmare! The guy messed up everything I had set-up online. He put my drop off location miles from what I had selected even after telling me on the telephone my location I entered online was confirmed. He had everything a mess. This was my first time using U-Haul and the dispatchers poor customer service and telephone skills were terrible and made it so I doubt we will utilize this service again.

shena C.
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Customer did not leave a comment.

Dwight R.
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Customer did not leave a comment.

Robert L.
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Place was small. Dropped off trailer and had no room. Must have had a lot come in and not much out. Just dropped trailer in front of another and tried to not stop people from coming into the store. Store was closed when I got there. So could not ask where to put it. Other than that was a good experience. Would recommend!

Juanita R.
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Everyrhing its excelent

Brandi J.
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Customer did not leave a comment.

RONALD M.
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continue as you are

Brandi J.
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The van was clean but smelled heavily of cigarettes. I don't smoke & the short amount of time that I had the vehicle, I was nauseous. I think nonsmoking vehicles should be available. Other than that, my experience was wonderful!

Earl W.
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The only complaint I have is that a pin to hold the ramp in did not work. I found this out as I was traveling South on I-79. Not a problem but could have been a major problem. All in all the equipment worked very well.

lee S.
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Initially, I contacted the location nearest me and placed my order, but when I received a confirmation call from U-haul, they directed me to another location, which was a few miles further away and not as convenient. Nevertheless,the provider was courteous and professional.

DOTTIE M.
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Always very helpful

Matthew K.
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Update your MPG to be accurate and charge market rates for gasoline and not overinflated made up rates to profit off of people's fatigue at the end of a hard journey.

james Z.
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NA. Thank you

Randall A.
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Customer did not leave a comment.

MARILYN G.
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My poor mother had to wait 2hours in order to receive the U-Haul...then the payment was charged multiple times on to my account, which thank goodness was refunded. But all in all in was a horrible experience. Never again will I rent a truck online.

frances D.
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The smoker who had the truck before me left it stinking. Not the dealers fault. I left it cleaner than I found it. Some people are slobs.

Melody B.
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Friendly and efficient. Would rent from them again.

Edith G.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

Greg M.
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The cab of the truck was disgustingly filthy. No one had cleaned it from the previous use. Pet hair, spilled drinks, sticky steering wheel. The storage area of the truck was not swept out. They did not have my appliance dolly or pads at the site when I picked up the truck. I had to travel to the local U-Haul center for the dolly and pads and they swept and mopped the storage area. I would not recommend this site to anyone to pick up a truck. The fuel tank was only 1/2 full when I picked the truck up.

Melody B.
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I realize the truck I rented was returned late but at least it could have been swept out by the previous renter. Everytime I rent a U-Haul, I sweep it out before I return it. The people I dealt with while renting the U-Haul were knowledgeable and pleasant to deal with.

Ronald W.
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Customer did not leave a comment.

Texan S.
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Was over charged on day of pick up but was corrected when equipment was returned.

Gretchen G.
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Uhaul was beyond filthy and completely gross. Spiderwebs, cig ashes all over cab. Stench that even odaban wouldn't get out. Exhaust fumes constantly burning eyes. Had to have windows down due to fumes and improperly working AC. Ac wouldn't blow while accelerating; only while coasting or parked. Tire was bald. Felt like wheels were going to fly off when hitting a bump. Three truck off to side when hitting a bump on highway.

No reviews have been submitted for this location.

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