Thank you!Hilda F.
Customer Reviews for Larrys Svc Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very helpful and knowledgeable thanks larryWest B.
Customer did not leave a comment.Hilda F.
driver side fender was only held on by one bolt. fender fell partially onto the road as i was driving home. fixed it when home by replacing the bolt. also driver side strap tightener slipped a lot.RAYMOND B.
Very small old gas station with no room really to drop off a 26' Uhaul. Hard to find the drop box for the keys. Because of the small parking area, we had to park in front of the other two trucks right alongside a busy main road.Rachelle W.
By far my best experience with U-Haul yet!Chardae M.
Customer did not leave a comment.Chaste W.
LARRY - the Owner of this U-Haul location in Galeton, PA - could NOT have been Nicer or more Helpful - Was TRULY WONDERFUL in his CUSTOMER SERVICE and an EXCELLENT Representative of the U-Haul Company! Jennifer BJennifer B.
Customer did not leave a comment.Erin S.
Customer did not leave a comment.Edward K.
Place a sign that says the mail slot is the drop off box for the key. I dropped off before regular business hours and called the owner's cell. The owner is extremely helpful and friendly. I will be using this location on my next trip.Helen F.
Excellent pickup experience, Larry from Larry's service did inform me the truck had a minor issue but parts where not available to repair at the time, but their was no safety concern.Chad M.
Larry went above and beyond to make sure all my needs got met. Will do business with again !! NancyNancy D.
It was such a pleasure working with Larry, this was my first time using U-Haul and I was a little nervous but he and his service took all of the stress out of moving! I can not imagine how he could've made the experience any better.Paige E.
Should not be asked for credit card info over phone and to take a picture and text driver's license because i had already provided it at time of reservation.John M.
Larry is Awesome great guy to work with!Nicole A.
Customer did not leave a comment.Daniel E.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.John R.
Although uhaul was not able to meet my reservation time and location Larry made everything more than fair. Great guy, very concerned about everything he could control.Grantland R.
Larry was great and very informative. Followed upGregory B.
I was to pick the truck up in Westfield Sat. morning at 9 after 2 hrs of phone calls and waiting I was told to pick it up at 1:30 in Galeton. Went to Galeton and no one was there, called the phone number I was given and told the truck was in Gaines. Finally got the truck which was very nice but because of all the time changes I lost my help to load it, I was also promised a $50 discount which I did not happen either. I was already stressed and this just added a whole lot more stress.Jane F.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Kane S.
find a new line of work renting vehicles is not it! uhaul is the WORST..The list of what they did wrong is staggering....joseph Z.
Customer did not leave a comment.charles A.
I have always used U-Haul as my company moves me around a great deal and always get maximum value for my dollar with U-Haul. the only improvement that would help would be to pack, load and unload for me, (that would be a great help)Daniel B.
Customer did not leave a comment.CHARLES A.
The windshield was filthy, there were potato chips in the cab. I found a chip in the windshield when cleaning it, promptly notified the supplier and the drop-ff location. The left rear inside tire was flat which jeopardized the entire trip (200 plus miles). Informed Fricke's hardware of the flat tire also. Chose this location mainly for convenience.Terry N.
Customer did not leave a comment.Kane S.
Customer did not leave a comment.denise Z.
We returned the truck by the appointed time. There was no one at the location and the vehicle was not moved from where we parked it for 4 days!!!! There is never anyone at this location. In fact, the trailer that we rented 3 weeks prior was still in the same location where we left it!!!!John R.
You need to find another drop-off location/vendor for the Galeton area. This person [Larry?] was not there and would not answer the telephone number provided. There was no one available at this location to assist in unhooking the trailer or direct traffic [this is on US Route 6 and is very busy; it could be a safety issue in the future]. This person, in my opinion, does not live up to the U-Haul expectations/policies.John R.
Customer did not leave a comment.Ruth W.
Larry went out of his way make sure the auto transport was set up to ensure I had no problems on my long trip home.roger B.
Excellent experience. The U-Haul representative explained everything very clearly and educated me on all equipment.geoff M.
Customer did not leave a comment.Beverly A.
Every time I have moved, I have used UHaul and have had an excellent experience!! This location is an anomaly, I am sure, but I feel that UHaul should know the way that this rural location is being managed because it does not represent their excellent customer service standards. Here is the short version of our story! We arranged a pick-up at this location well in advance for our move and arrived a few minutes early to pick up the truck. I wanted to pick up a truck much closer to home, but the size we needed was only available about 30 minutes away. The location does not have a staff member except by appointment, it appears, and the gentleman who owns the store was 25 minutes late for our pick-up. In addition, when we were ready to pay for the truck, he asked for my driver's license and card and instead of processing my information, he attempted to make a photocopy. I asked him why he needed a photocopy and he answered that he did not have internet at his store so he would take my information home with him and process the sale there. He said he would "burn" the photocopy, so my information would stay secure. While he appeared to be a nice man, I felt that this was an unprofessional interaction and that my private information was not being treated with care. In addition, the gentleman became visibly frustrated when I shared my concerns, which increased my hesitancy to rent a truck from his location. After going back-and-forth for one-and-a-half hours, I was finally placed in touch with someone at UHaul over the phone who could process my payment securely. I feel that I should have been notified with my reservation that this location could not process a payment and that UHaul should provide additional customer service training at this location.hannah B.
Customer did not leave a comment.Wayne T.
Larry was great and even called after I dropped off my transport to make sure everything went well.Caleb A.
Larry was very attentive and courteous. Would recommend him to everyone. Thanks Jim ClevelandJames C.
Larry was very helpful and knowledgeable. A true professional.LeRoy W.
Absolutely top of the line service! Very friendly and extremely helpful! Couldn't have asked for a better experience! Thank you!Robert J.
Customer did not leave a comment.Miranda H.
Customer did not leave a comment.Matthew S.
Would recommend this location. 5 starsRaymond T.
Larry went above and beyond to help make this an easy move, would highly recommend!!! Thanks again!!!Tina C.
Customer did not leave a comment.RICHARD B.
Trailer had no jack had to lift the tongue onto my hitch. Tongue weight way too much for a 74 year old man to lift.Kenneth U.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Erich B.
Great service, convenient,affordable.William D.
Customer did not leave a comment.JIM O.
Nothing. The owner was wonderful. He was very helpful and kind. Would highly recommend him to anyone.Roan's Moving A.
excellent u-haul storeGerald G.
The service level was exceptional.Joshua P.
Customer did not leave a comment.Earleane S.
Great man to deal with! Thank youmatthew G.
As far as I am concerned everything was handled at a very high and professional level and thank for all the help!David G.
I rented the truck as he was closing on Wednesday and returned it before he opened on Saturday. I was still charged for 3 days......not happy.Mark B.
Larry was great! Wasnt there on time but made up for it in every other way. He was great to deal with and I would definitely refer him to anyone!Shannon D.
Very nice to work with.Douglas S.
Larry is a fantastic guy, very friendly, helpful, andan knowledgeable about uhaul's services. I didn't put excellent because his office and lot are dirty. Larry is a top notch guy and I would be more than willing to put up with all of that to work with him him again.Carl M.
Really great customer service! No hassles or problems what so ever. Was a repeat customer and would gladly go through him again.Rebecca L.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.DENNIS K.
Customer did not leave a comment.JANE D.
Customer did not leave a comment.DEREK S.
Customer did not leave a comment.TERRY W.
Customer did not leave a comment.tammy F.
Customer did not leave a comment.MARK S.
Great customer service..ZANE F.
Larry is a great guy to talk to and on top of things.ZACHARY K.
Customer did not leave a comment.SUZAN P.
The owner isn't even there. He listens to phone messages once a day. After he got my message, he was very helpful but I didn't get a truck until the next day. I had reserved one at another location but couldn't get it because the place was closed & we couldn't get the key.Freda F.
Everything went smoothly, I was very happy with the service. I will use this location should the need arise. Thank you, Donna & Lewis RussellLewis R.
Customer did not leave a comment.SUZAN P.
The owner of the U-Haul site in Galeton was extremely good at communication and kept in close contact throughout the procedure. He went above and beyond with the rental of the truck. Very good U-Haul representative and I would highly recommend.Keith Y.
Larry did his very best but without a computer ( having to use the local library) I got my contract the following day and was not happy with the charges. Seemed like $20 too much ( what happened to the 14 dollar insurance that I got the last 2 times I rented this month ? Its now not an option according to the website( now $27) Anyways, kudos to Larry for accommodating me on a very busy holiday weekend !!dennis H.
I dropped the truck off,spoke with Larry and everything was smooth. Thank you.Robert Y.
Customer did not leave a comment.John H.
Making sure the retailer has proper equipment to run a business. Having a good personality to customers.DANIEL S.
Customer did not leave a comment.CYNTHIA B.
Customer did not leave a comment.DUNCAN R.
Larry went above and beyond to see that my moving needs were met with superior customer service. The experience went smoothly from start to finish. The truck was just the right size, drove easily, was very clean, and provided a comfortable ride.Denise T.
Customer did not leave a comment.PENNY K.
VERY FRIENDLY AND COURTIOUS SERVICE.Penny C.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.SHANE M.
Customer did not leave a comment.Gerald J.
The truck was dirty inside with pine needles in the box.ANDREW L.
The Uhaul need to up date the company to a point where a inderpentment dealer will be at a uhaul office from 7Am to 7Pm from tRalph S.
Customer did not leave a comment.PAUL G.
Location extremely helpful, went above and beyond meeting needs of the customer. Would recommend to anyone needing such services.Suzan P.
Great experience! UHaul is great! Thanks!Phil K.
Larry was more than helpful. I appreciate his friendly service. It was so great to be able to get just what I needed where I needed it.Patsy P.
Larry was very helpful in this rental experience. He called me back quickly to make arrangements for a pick-up, he met up with me outside of his usual business hours, and was very thorough in explaining how to use the equipment . Overall, he was a very helpful and nice person who had the equipment that I needed available and ready. I would recommend this station to anyone.Corey B.
Customer did not leave a comment.LAURIE G.
Customer did not leave a comment.RICHARD S.