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Mike K
Customer Reviews for Larsen International Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard rain prevented me from using my original pick-up location. A last minute transfer sent me to the Larson location and they were GREAT! Professional and helpful! I'll send everyone I know to them again and again.
Donald DThese guys went above and beyond to help their customers. I would HIGHLY recommend this facility to anyone looking to rent equipment. Very professional team.
Shari DEverything was good and every customer service representative that helped me went above and beyond!!! Thank you for having such great people at U-Haul!!!
TRINITY SThe locks to open to get the key we’re very hard to open. Somewhat rusted and took us awhile to get it open to get the key. The mobile process was lengthy and we had to wait some time to get the steps to retrieve the key. We had family come in from out of town to help and we stood around for awhile staring at our phones waiting to see what we were to do next. Next time I will probably bypass the mobile option if possible.
Jeff TVery helpful! They made the process so easy!
Misty JWhen I turned in the truck, one representative was training another. Both had good humor and very friendly.
Debra YGreat customer service, friendly staff and very helpful.
ERIC MCounter person was very helpful and courteous to my daughter and son in law. Would not hesitate to use Larsens again
CATHERINE CAwesome customer service
dave bVery nice gentleman
Patrick MVery friendly and extremely quick and easy to return the rental
matt hConvenient location in Fremont - Uhaul is a sideline for this International truck dealership but they do it well and efficiently
Robert DExcellent people very helpful.
JOHN EQuick and effortless return
JASON HVery great service. Friendly. Helpful.
don wI am planning on using Larsen International again in a few weeks for another move They have been very helpful every time I have dealt with them.
Randy Cemployee was excellent very helpful did a great job
Johnny WYou are good
Douglas MThe Uhaul web site is not very user friendly
CLARENCE RI've pulled trailers my whole life and the trailer I rented pulled worse than anything else by far. Whether it was empty or full it pulled extremely hard, bouncing around constantly, fishtailing if I went over 50 mph and I couldn't unhitch the trailer because of the bolt that held the hitch on. I called and asked about unhitching to see if I could get some pointers and I received a response less than friendly in return. With my online reservation and setting up the pickup I left the destination alone because it says optional but it wasn't optional. The computer put down return to the same place. It would have cost me an extra $70 to correct this so I brought it back because gas was cheaper. Save your money because for a little bit more money I could have bought my own trailer and wouldn't have been pencil whipped. The trailer surprisingly made the trip but it was a rough trip that didn't have to be that way.
Jensi CI reserved the trailer with the uhaul call center. They made a mistake with the bill that Larsen had to correct. Thanks Larsen International! U haul, this was your mistake that you should have caught
Doug RBrando at Larsons made sure that Uhaul changed all of the tire because they were worn way down, he told the Uhaul people that I was driving 1700 miles and wanted the truck to be safe. Thank you Brandon and Curtis
WESLEY KGreat service. Will be my choice for getting rental trucks
Paul TThis trailer was clean and the gentleman at Larsen’s was so wonderfully helpful. However, this trailer leaked and soaked a mattress that was enclosed in a mattress cover. We traveled in rain from NE to WY. It soaked the mattress half way up from the floor. I did put a claim in for compensation.
Jody BNO COMPLAINTS. TRAILER WAS PRETTY BEAT UP, HAD A LIGHT OUT, AND BRAKES SQUEEKED, BUT HAD NO REAL PROBLEMS WITH IT.
GREG BThis was the first time renting a trailer. They made everything easy and very convenient. Great guy!
dennis rThe people at both locations were great. The biggest complaint I have is that I made the reservation online (the third time I have rented in 3 years) and each and every time I have made a reservation Uhaul has changed the pickup location at the last minute.
Richard DAlways happy with Flynn & Larson
MICHAEL SDropped off after hours so didn't meet anyone. Very convenient location.
Bill CThe staff at this location is excellent- extremely friendly and helpful. The equipment worked as promised. If renting in Fremont, I suggest using this location.
Shaun HFast and friendly service, in and out of the location within minutes!
Kevin KAbsolutely nothing! Brandon has always been extremely friendly and is pleasure to conduct business with. I will always recommend this location to anyone in need of UHaul services.
Kevin KYet another great place to deal with. The people here were real helpful in getting everything unhooked and checked in in a very timely manner. Thank you all.
Cindy SVery helpful and friendly service!
Kathryn AInform them ahead of time that U-Haul does not accept checks. Just cash, Debit Card or Credit Card. Will save a lot of frustration. Otherwise was pleased with the service.
Gwen RFriendly, knowledgeable. Efficient.
Hugh VNever spike to anyone dropped it off when they were closed
Ivan WVery quick stop. Employee took number from trailer and told me where to drop it. I drove to drop site unhooked and drove off.
Lee PExcellent friendly service, easy check in and fast check out process. I was treated with kindness and respect!
Kevin KSent an email regarding getting billed an additional $40 for dropping off at a different location versus what was originally set up. However all the email and texts received said to deliver to a different location in the same town. So that was what was done. No communication sent back yet
Bryan MCan't find it no sigh to say u-hal
Margorie SWe had wonderful service. We booked our 10ft truck online and was there to pick up at the schedule time. The service was beyond expectations... we were given added miles without charge to help with getting to our destination and even a discount on our truck cost (without even asking). It made our day and helped so much... moving is stressful enough... they definitely made our move even that easier. Would recommend to anyone looking for a truck in Fremont!
Steven PMy only complaint is I couldn't get the size truck I needed. I know I probably didn't try to reserve soon enough. Just didn't know how far out I needed to do it.
kathy r