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Siva G
Customer Reviews for Lathrop Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
E-break was not working, but other than that it was a smooth ride! Got me where I needed to go
Austin ACan't think of anything. Service was great. Thanks.
Len JI wish there was something you guys could’ve done because I only used it for like 20 minutes
charlie oThings couldn’t have gone smoother
ANN ABe a little more warm, inviting, happy
Alysia OEmployee was excellent. Would recommend this location to friends and family.
Dante CNothing needs improvement. The cashier working on 11/26/2023 was very knowledgeable and helpful.
haider kThe vehicle windshield was filthy, the window washer fluid was near empty and ran out. Everything thing else was excellent.
Jerry WThis location is great. Matt at the front desk is helpful and efficient. I rented a half ton pickup to move my camper and the truck did great. The only issue I had, was when I connected the plug for the lights, the driver brake light didn't work on my camper. It worked with my previous vehicle before I sold it. The camper is new, with LED lights. Granted, I haven't tested my camper, but it worked with the previous vehicle. I would just request the plug be tested on the truck when convenient. Outside of that, this was a great experience.
Casey MThe man in the office was pleasant and such a great help.
liley oAlways receive good service at this location
Edmond WThe gentleman helping me seemed irritated as soon as I walked in he rolled his eyes and was rude when I told I’m not sure how far I’d be going he said with sass well I need to know
LAUREN RGood
James Every friendly & great customer service. They will help save you money with deal. been with them for a year. Great Job -Keep it up 5 stars ⭐️
CHANDRA BThe vehicle issued check engine light was on.
Kelvin HThe truck ran like a dream. The service was great. Would 10 out of ten recommend
jason bFast , friendly excellent staff no need for any adjustments!
jose SThe gentlemen that was working the morning of the July 21st 2023, he had a very rude demeanor. Tone and body expressions shows he doesn’t have much customer relations experience.
raelene fThe online process is confusing & not accurate. The attendant is not customer oriented at all. He should get retrained on how to talk to customers. I opted for an online check in to cut the line. I did not see the truck i rented so i went in the office. When i got there, there’s a customer in front of me so i waited. No greeting nor did he tell me to wait since he’s helping a customer. I got a notification that i got approved and so just pick up the truck. So i went outside and went in to look for the truck. The attendant came out saying “hey, what you up to man? Get back out of here”. I told him that i was looking for the truck and so he told me to go back. He helped the lady in front of me and then he helped me with the online process. It felt like i wasnt welcome to come back again and no appreciation of doing business with the the location. Process needs to be reevaluated. Its meant to do the paperwork ahead so when you go to the site, you can self check out the vehicle with you, not have to wait for the attendant to finish everyone else in front of you. And definitely needs to retrain the attendant or look for a customer oriented one.
Jeph TDid an excellent job of going over the equipment. Got me in and out quickly. They were expecting me and well organized and prepared for my return.
Riley AVery friendly staff and made our experience quick and easy.
Daniel VCustomer service has been and was amazing. We will always use this specific location for any storage and moving necessities.
RAFAEL CThis was a fantastic experience (as great as one can expect a moving experience to be...). I highly recommend this U-Haul location
Nathan RLocation was convienent and well maintained.vehicle was rental ready. Just had small issues with app. Was glitchy at time of return.
Lawrence HThere is nothing I can recommend that would improve the excellent service this location already provides. We thank you for all your help.
Serjio AGoing over with costumer, a walk through of truck inspection and mileage and a receipt at time of bringing vehicle back.
irene hHeather was amazing and I would definitely rent here again! :)
Travis NAll is good! The location is very strategic from my place. I love the availability of the equipment.
John BDidn’t have a dolly, but everything else was pretty standard. Thank you.
Corleone WThe inside of the truck was muddy.
Michell MThe back of the truck was not clean, there was debri from a previous renter left in the back and I mentioned it to the customer service representative because I took pictures as proof so I would not be charged.
Denise WKeep up what your doing now….it’s perfect
Benjamin SThe woman that assisted in receiving the Uhaul was sweet and kind. Great experience
kristian kSo easy to rent and return
Aleesia SPut deodorizer in the trucks. Truck was clean, but had bad oder. Like sweat.
Manny FIt was pretty easy and the price for 2 days rental was great. Only thing bad is that when overnight drop off u have to go to website. Had problems choosing location keep saying not found. Overall it was great.
Raymond GYour mobile pickup option delayed me by an hour both at pick up and drop off. I would have been better to have contract done in the office . Would not recommend mobile pickup to anyone
BRAD HEverything was good. I wouldn’t change anything!
Miguel DOffice Lady was awesome. She needs a raise. Seriously, it's super competitive in and around Lathrop for qualified admin workers. I suggest 3 more dollars and hour to level her up to the market average in the area. Turnover is the real profit margin killer.
Todd GEverything was so simple and easy , take me like 6 to 8 min to get the truck
pedro BExcellent customer service. Very professiona
Timothy MGreat job
johnathan cAlway nice and friendly
David BVery much appreciated the young gentleman who helped me out. Very personable for an early morning transaction!
Charles ANone! everything works well keep up the good works.
Noel AGot what I needed
Michael SNot much needed to improve an already excellent business place.
Antonio SGreat and friendly customer service
Michael FThank you everything is fine.
marcelino pChecking in to pick up truck was quick and easy. Staff members were knowledgeable and with a pleasant attitude
syvle tStaff was excellent, above and beyond great customer service will definitely recommend my family and friends
MANUEL SThe app was tedious. It kept reloading and making me start over.
Stephanie BExcellent service!
WAYNE BAll good
Arturo A