Customer Reviews for Lauras Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lauras Furniture

Overall rating:
Kristen S.

When I went to pick up the vehicle, I went in the store to pick up the key as instructed and was told that they did not have the key. This resulted in a call, a long hold hold and multiple transfers. Eventually, one of the U-Haul representatives got ahold of the store and they discovered that they did have the key. Upon return, the app instructed me to put the key in a drop box. There was no drop box. I called U-Haul, ended up transferred to the truck share where I was on hold for 20 minutes, then told to lock the key in the car after another 5-10 minutes. This was by far the most frustrating experience that I have ever had with U-Haul. I recently rented a trailer and that was quick and seamless. It was not all the fault of the Location, but hours of my time were wasted sitting in a parking lot on hold waiting for help. The truck share experience needs A LOT of help. Not only was my time wasted, hours of my rental were wasted and upon pick up, I missed one of my pick ups with the van which resulted in more miles on the truck that cost me money. I don't think that I would do this again.

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