The owner of this location was not friendly when calling to asked questions. The owner explained they are closed on saturdays. We also truly needed an appliance dolly and it was not in the truck slowing our moving process. With the location not being open and unable to truly ask questions, we will not use U-Haul in the future. We spent added money that was unnecessary. No reimbursement from U-Haul for their error making our already stressful situation with the move more challenging. It took 30 minutes to log everything into the app before being able to take the truck. There was no mention of this lengthy process.
Customer Reviews for Laurences Towing LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Laurences Towing LLC
They charged me for 4 extra days when it was there the day it was due back but never checked in it was there Saturday and not checked in til tuesday I want a refund and this investigated
Customer did not leave a comment.