Customer did not leave a comment.
Griffin D
Customer Reviews for Laverns Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
RENTAL EXPERIENCE WAS GREAT THEY JUST NEED TO MAKE SURE THE LAST RENTER SWEEEPS OUT THE TRUCK CAB IN THE BACK. OTHER THAN THATGREAT RENTAL
James HI love this location.
Lorrie LThe Truck had Bed Bugs
DeJuan BEverything was just fine I highly recommend this location and everyone that assisted me. Keep up the good work
Geraldine PThe back of the trailer was full of dog food kibbles throughout and mud. The cabin had smoking ashes in it the seatbelt buckle worked but had broken pieces lying around. There was a lighter left in there as well as phone cord and petals from what looked to be plants or flowers. The owner also overcharged me for gas on the return of the equipment. I do understand that I agreed to pay five dollars per gallon of gas but where I returned the vehicle at was not a gallon shy of being at half it was more like 4 gallons . I will not do business with this retailer again
Jacquetta EThe van had a dent in the front it reaped of cigarette smoke it had not been cleaned out. I stopped at the gas station and got an air freshener.
FRANK FVery nice and fast service
francesca wLoud and overcharged
Courtney LDo the same you did for me to help people not be under stress to take care of family.
bobby lMy reservation was for the U-Haul dealer on 11 mile in Madison Heights, when I showed up at 7:00 AM the truck was unavailable. Was sent to Laverne’s to pick up the correct truck and had to wait two hours which messed up my schedule for the day.
John MI had the best customer service at this location. Ayoub Took care of me made sure I was happy before I drove the truck. I would definitely rent a truck from this location again.
JULIAN SUnprofessional, to money hungry he put whatever he want on people process, I will stick to where I been going
TARELLISHAROSHAW FWe were over charged on gas even though we put the gas back exactly where it was supposed to be. Also we could not use our cash app card to rent the truck but they tried to remove money from my account after we returned the truck. We were also charged for an extra day that we DID NOT have the truck.
Tiffany JNo complaints everything was great !
Glenda GIt's not the location's fault; it simply is in a mildly scary part of town. The people there were very helpful and professional!
SM Kcheck here when other stores are booked up and have no vehicles
WILLIAM PGreatest service and customer care. Very friendly team work.
Marwan AThey kept it professional even though I was late returning the rental. The young gentleman acted reasonable to my needs and worked with me in this matter at hand. I recommend you to give them a chance at handling your needs
eugene wHave help getting Dolly onto truck
Styrean LMake sure that the young African American puts the total amount on the invoice. Because the last time he didn't report the money of $13.25 toward my last bill
eugene wCustomer service was trouble.....
ELENA MMake sure inside of truck is clean.
SYLVETTE EI was overcharged
greggory jBetter customer service..
ORENDA DAfter looking at my receipt, I was charged with using equipment I never used (6 furniture pads and an extra dolly extra $15). Charged me for gas that I replenished that I have pictures to prove (extra $9), and the truck was dirty with hard cold piles of popcorn on the truck floor. The guy was nice, but I don’t care how nice you are if you’re charging me for extra things. To improve don’t charge for anything not used, and clean out the trucks it’s ridiculous.
DWAYNE CI was overcharged. Was charged twice for a dolly rental once when I received the equipment and once again out of my deposit
Darius CBetter Custumer service clean trucks no gas in the truck very bad experience I paid for a dolly and I dint get it ! Truck need a good inspection and I would like to know why they charge me for things that I find have .
Adriana S