Customer did not leave a comment.EDWARD N.
Customer Reviews for Lazychimp Com
(U-Haul Neighborhood Dealer)
Downers Grove, IL 60515
Services at this Location:
- Mon–Sat11:30 am–6:30 pm
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Megan H.
Customer did not leave a comment.SEAN M.
Friendly staffUMAIR S.
The 10' truck I rented was a newer truck and a dream to drive. Customer service was friendly and I'd rent again!Darlene P.
It was really good and easy. Your long hours of operation makes it convenient too. Thank you, I will come again.EYTAN S.
Customer did not leave a comment.Jairo G.
Customer did not leave a comment.Daniel L.
Friendly and professional staff. Hassle free pick up/drop off. Would use again if needed .frank R.
We got there and the truck was dead.Nathan V.
The experience was easy and helpful. I would use them again.Susan S.
Don't know the name of the individual that assisted me, but I'm guessing it was the Manager. He was of great assistance in helping me where to navigate my vehicle in order to disconnect the trailer. I could not have done it without his assistance and directions. He was very professional and helpful. I have used Lazy Chimp before and have nothing to say about them but positive things for their performance. They are first rate!DONALD O.
Customer did not leave a comment.Vytautas L.
Customer did not leave a comment.taylor M.
Clean the windshield of dirt and bugs. Fill the windshield washer reservoir with wash fluid. The gentleman who runs the Lazy Chimp location was very helpful and courteous. When I discovered the hand truck I rented was not in the truck as stated in the instructions I was able to retrieve from the operator. Since the cargo door was not locked I could understand the equipment being in a secure location. No problem just would have been nice to know.James C.
Customer did not leave a comment.Ray N.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.Darryl J.
Customer did not leave a comment.Robin I.
Customer did not leave a comment.Walter O.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.James F.
When I arrived at the location, they were very helpful in getting the trailer disconnected and moved to a safe location. Kudos to them for their professional assistance.DONALD O.
Great rental. Van had a full tank of gas so I didn't have to guess how much to put back in it to restore it to the pickup level. Not the case at one of your other area locations.Kevin B.
1. I rented at one place received a call to pick it up at another place which of course is further away from where I was going so guess who paid for the gas. 2. The new place to pick up the Uhaul didn't open up til 11:30 so delayed the whole day 3. The app to get the key didn't work and who wants to waste 45 m figuring out 4 lot of hidden cost I should have just paid $129 less hassle at Home Depot So in the end I recommend to all friends and family to not rent from Uhaul and in my case would have saved $50 and a lot less frustrationDonald D.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Christopher G.
Would be great if their was water inside thentruckJonathan M.
I gave an average rating because the use of the truck worked out. It's the whole process up to actually getting the keys was very frustrating. Made reservation at one address, and getting confirmation of another address so that messed up the pick up process. There's a video for return but none for self pick up. Got a message to call back to confirm reservation, tried 5 times and call always got dropped when connecting to agent. It took an hour and a half to finally pick up truck through online self pick up.Dwayne S.
Great customer service. Fare charges.Sean M.
Customer did not leave a comment.ASHLEY G.
Customer did not leave a comment.Steve F.
You should let renters know to come 15minutes earlier to ensure they remain on schedule. When providing the key code to the lock box, list the license plate number so you dont have to walk back towards the car. This was a great experience that I've never tried before at a uhual. I'd definitely do this again.Matthew A.
Check in process was exrtremely cumbersome, with the need to identify 2 contacts to call before I could get the equipment. Why can't all of the vetting happen ahead of time, with a credit check or other checks happening before showing up to get equipment?Robert S.
Customer did not leave a comment.Asma A.
Truck was filthy in the cab and in the back. Dirt all over the floor in the back. In the cabin there was chicken crumbs. The steering wheel felt sticky and gross. No windshield wiper fluid. Just a horribly disgusting truck. But I had no other choice.Meni B.
Staff was very friendly and helpful. I was greatly impressed by his professionalism. Look forward to rent from this location again.ANDREW V.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.Joseph P.
Dirty truck, inside spilt coffee, food on floor. Location closed at requested pick up time of 10am. Had to use app...just horrible customer serviceKathleen F.
Customer did not leave a comment.Mike E.
They were professional and made the whole rental process easy.JEREMIAS P.
I like picking up here but twice this week when checking in online, my key was not in the box where the not said it would be. The SECOND time there was no one at the location to help and I was on hold with 1-800 u-haul for 22 minutes with no answer. That is completely unacceptable.KRISTIN M.
Customer did not leave a comment.Ricyia G.
Customer did not leave a comment.Joseph K.
Decent location. No parking available for car I came in. Had to park in a different lot. Check in did not give me a code for the lockbox and I had to manually call U-Haul. Lost over 40 minutes of my 3-hour rental between checking in and receiving my van keys. I ordered the rental online. Next time I would make the order in-person.Brendan L.
Customer did not leave a comment.PRITHUI S.
Customer did not leave a comment.Stanislaw M.
Customer did not leave a comment.Julian G.
Customer did not leave a comment.Jill B.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.James M.
Customer did not leave a comment.William M.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.pawel S.
The pickup and drop off locations were fine. My only issue were the constant calls from the call center while I rented the trailer. Even after I dropped the trailer I still received a call... I understand U-Haul is cracking down on loss prevention, but perhaps the calls could start after the delivery due date. The pickup location already verified my information and authorized completion of the contract. The calls were very inconvenient and disrupted my time while in transit.MARGARITA E.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Zachary L.
Customer did not leave a comment.Mark S.
Location was accomodating and picking up/dropping off the truck I rented was easyMatthew T.
Customer did not leave a comment.Kevin S.
Nothing needed to improveEric H.
Customer did not leave a comment.ARSHAD R.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.GARY LELAND B.
Waiting on hold for a long time before being able to talk with a customer rep.Audrey S.
Mr Joseph Lopez helped to make my rental a breeze. He was very friendly and accommodating. Thank you for helping to make my move an easy one.Justin S.
Great service at Lazy Chimp, would recommend anybody, great customer serviceJamel M.
Customer did not leave a comment.aerea A.
Great, professional customer service.GARY K.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.Stephen G.
There was no dolly utility dolly or pads in my truck. Luckily the movers I hired had some otherwise that would have a huge problem. I ordered them so we could do twice the work.Heather G.
I am not sure if it was Lazy Chimps fault, or just the Website, but I could not associate the ride on the app after I made the request through Lazy Chimp. I needed to speak with customer service six times (including 2 transfers) over two days - 7 if you count one failed transfer. I eventually picked up the truck with the assistance of a manager (I believe). I had to wIt an average of 14 minutes for each call. It was a very negative experience.Joseph M.
Not enough space for all the trucks.David H.
The trailer unit had a leak and some of my property was damaged due to the rain water that pooled into the corner. I was also very displeased that i had to drive around to multiple places in chicago to even get a trailer considering i booked the trailer online well over a month prior. This is not a locational issue, this is a corporate issue.kevin J.
Customer did not leave a comment.Kate R.
Customer did not leave a comment.RICHARD LOREN B.
Customer did not leave a comment.DENISE R.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.CAROLYN F.
Customer did not leave a comment.Kim K.
I needed to use vehicle prior to location opening. Location manager (T. K.) suggested I use self-checkout with app. App would not retrieve my order. Called customer service. A lovely woman named Linda tried for 30 minutes (after 20-minute hold) to assist me while getting e-mail guidance from tech support. Nothing worked. Had to wait until 11:00 for location to open when I wanted vehicle at 8:30. Called customer service to request rental cost adjustment. A man named Alex quickly facilitated a $50 credit. Bottom line: Great people; lousy systems.Chris T.
Customer did not leave a comment.Brittany M.
Customer did not leave a comment.ALAN T.
Overall the vehicle seemed clean. We did find a couple of partially drank water bottles in the back of the van, that, obviously, had been overlooked, making us wonder how clean the vehicle actually was. The location was very close to our house, which made it very convenient. The online checkout/pickup process was a little glitchy and tedious. Was wishing a live person would have been at the location to handle the rental, but, when it was all said and done, it was really not that difficult, we just didn't realize until the day we were picking it up, that we had to do it that way. An email was sent, but it went to our junk mail.Robert B.
They were very accommodating and helped out of a tight spot. Thanks again!victor K.
The dashboard and the seat controls in the truck were sticky from something. That would be my only criticism. Clean the trucks inside after each use especially during a pandemic. That was disgusting and disappointingCory F.
Customer did not leave a comment.Tim D.
Super fast and friendly.ALAN E.
The tires on the truck were bald and they slide around on the road. Also there was nothing to remove the snow from the windows. The area around the truck wasn't plowed or shoveled and so you had to step in a foot of snow to get into the truck. The truck itself was clean. The directions on how to rent and return the truck were terrible. The Uhaul website page was very difficult to navigate and not easy to follow until you got to the right spot. Trying to call and get someone to help by phone was also very challenging. I appreciate being able to rent the truck, but the overall experience of renting was extremely disappointing.Sarah O.
The location was ok, but it is just a busy area and hard to get in and out of. Also, the windshield was covered with ice and the rear door was frozen shut. It was very difficult to get it open.Todd S.
The keys were not available due to a customer error. I should have been offered a discount as I had to reschedule movers on my end from Saturday to Sunday costing me additional money as a result of keys not being on site at my scheduled pickup time.Tyson F.
Customer did not leave a comment.Justin A.
Nothing. Great service. In and out no questions asked. How a business should be run.Michael Q.
Do not pick random locations if the prefered location is not available. I had a very bad experience going through a couple of locations until this one worked out.Richard G.
Customer did not leave a comment.jenine R.
Customer did not leave a comment.Rachel E.
Especially with Covid -19 present , the interior should have been cleaned. Very dusty.Marisa C.
The experience was effortless and we enjoyed the newer truck/van with backup assistance.DEBRA H.
Additional Services at this Location
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Trailers & Towing
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