Customer Reviews for Lazychimp Com
(U-Haul Neighborhood Dealer)

158 reviews

1620 Ogden Ave   Downers Grove, IL 60515

(630) 297-4989

Location Hours

  • Mon-Sat: 11:30 am - 6:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 297-4989

1620 Ogden Ave
Downers Grove, IL 60515

Services at this Location:

Location Hours

  • Mon-Sat: 11:30 am - 6:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were professional and made the whole rental process easy.

JEREMIAS P. 
Rating:
4.0

I like picking up here but twice this week when checking in online, my key was not in the box where the not said it would be. The SECOND time there was no one at the location to help and I was on hold with 1-800 u-haul for 22 minutes with no answer. That is completely unacceptable.

KRISTIN M. 
Rating:
3.0

Customer did not leave a comment.

Ricyia G. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Decent location. No parking available for car I came in. Had to park in a different lot. Check in did not give me a code for the lockbox and I had to manually call U-Haul. Lost over 40 minutes of my 3-hour rental between checking in and receiving my van keys. I ordered the rental online. Next time I would make the order in-person.

Brendan L. 
Rating:
5.0

Customer did not leave a comment.

PRITHUI S. 
Rating:
3.0

Customer did not leave a comment.

Stanislaw M. 
Rating:
3.0

Customer did not leave a comment.

Julian G. 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

pawel S. 
Rating:
4.0

The pickup and drop off locations were fine. My only issue were the constant calls from the call center while I rented the trailer. Even after I dropped the trailer I still received a call... I understand U-Haul is cracking down on loss prevention, but perhaps the calls could start after the delivery due date. The pickup location already verified my information and authorized completion of the contract. The calls were very inconvenient and disrupted my time while in transit.

MARGARITA E. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Location was accomodating and picking up/dropping off the truck I rented was easy

Matthew T. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Nothing needed to improve

Eric H. 
Rating:
5.0

Customer did not leave a comment.

ARSHAD R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
3.0

Customer did not leave a comment.

GARY LELAND B. 
Rating:
4.0

Waiting on hold for a long time before being able to talk with a customer rep.

Audrey S. 
Rating:
5.0

Mr Joseph Lopez helped to make my rental a breeze. He was very friendly and accommodating. Thank you for helping to make my move an easy one.

Justin S. 
Rating:
5.0

Great service at Lazy Chimp, would recommend anybody, great customer service

Jamel M. 
Rating:
5.0

Customer did not leave a comment.

aerea A. 
Rating:
5.0

Great, professional customer service.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

There was no dolly utility dolly or pads in my truck. Luckily the movers I hired had some otherwise that would have a huge problem. I ordered them so we could do twice the work.

Heather G. 
Rating:
3.0

I am not sure if it was Lazy Chimps fault, or just the Website, but I could not associate the ride on the app after I made the request through Lazy Chimp. I needed to speak with customer service six times (including 2 transfers) over two days - 7 if you count one failed transfer. I eventually picked up the truck with the assistance of a manager (I believe). I had to wIt an average of 14 minutes for each call. It was a very negative experience.

Joseph M. 
Rating:
2.0

Not enough space for all the trucks.

David H. 
Rating:
3.0

The trailer unit had a leak and some of my property was damaged due to the rain water that pooled into the corner. I was also very displeased that i had to drive around to multiple places in chicago to even get a trailer considering i booked the trailer online well over a month prior. This is not a locational issue, this is a corporate issue.

kevin J. 
Rating:
5.0

Customer did not leave a comment.

Kate R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LOREN B. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN F. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

I needed to use vehicle prior to location opening. Location manager (T. K.) suggested I use self-checkout with app. App would not retrieve my order. Called customer service. A lovely woman named Linda tried for 30 minutes (after 20-minute hold) to assist me while getting e-mail guidance from tech support. Nothing worked. Had to wait until 11:00 for location to open when I wanted vehicle at 8:30. Called customer service to request rental cost adjustment. A man named Alex quickly facilitated a $50 credit. Bottom line: Great people; lousy systems.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

ALAN T. 
Rating:
5.0

Overall the vehicle seemed clean. We did find a couple of partially drank water bottles in the back of the van, that, obviously, had been overlooked, making us wonder how clean the vehicle actually was. The location was very close to our house, which made it very convenient. The online checkout/pickup process was a little glitchy and tedious. Was wishing a live person would have been at the location to handle the rental, but, when it was all said and done, it was really not that difficult, we just didn't realize until the day we were picking it up, that we had to do it that way. An email was sent, but it went to our junk mail.

Robert B. 
Rating:
5.0

They were very accommodating and helped out of a tight spot. Thanks again!

victor K. 
Rating:
3.0

The dashboard and the seat controls in the truck were sticky from something. That would be my only criticism. Clean the trucks inside after each use especially during a pandemic. That was disgusting and disappointing

Cory F. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Super fast and friendly.

ALAN E. 
Rating:
3.0

The tires on the truck were bald and they slide around on the road. Also there was nothing to remove the snow from the windows. The area around the truck wasn't plowed or shoveled and so you had to step in a foot of snow to get into the truck. The truck itself was clean. The directions on how to rent and return the truck were terrible. The Uhaul website page was very difficult to navigate and not easy to follow until you got to the right spot. Trying to call and get someone to help by phone was also very challenging. I appreciate being able to rent the truck, but the overall experience of renting was extremely disappointing.

Sarah O. 
Rating:
3.0

The location was ok, but it is just a busy area and hard to get in and out of. Also, the windshield was covered with ice and the rear door was frozen shut. It was very difficult to get it open.

Todd S. 
Rating:
5.0

The keys were not available due to a customer error. I should have been offered a discount as I had to reschedule movers on my end from Saturday to Sunday costing me additional money as a result of keys not being on site at my scheduled pickup time.

Tyson F. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Nothing. Great service. In and out no questions asked. How a business should be run.

Michael Q. 
Rating:
4.0

Do not pick random locations if the prefered location is not available. I had a very bad experience going through a couple of locations until this one worked out.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

jenine R. 
Rating:
4.0

Customer did not leave a comment.

Rachel E. 
Rating:
4.0

Especially with Covid -19 present , the interior should have been cleaned. Very dusty.

Marisa C. 
Rating:
5.0

The experience was effortless and we enjoyed the newer truck/van with backup assistance.

DEBRA H. 
Rating:
5.0

This location was very convenient, and the mobile means of pickinh up/returning the vehicle was easy and effortless.

Debra H. 
Rating:
5.0

Everything was great.

Hugh C. 
Rating:
1.0

I booked my UHaul for mobile pick-up at this location for 9am. I went through the process and found my truck and it told me the box where the keys were located. When I opened the box, the keys weren't there and I called the customer service and they informed me that they won't be able to give me my keys till 1045am (when the owner can drop off the keys). The customer service person told me about a separate location but wouldn't reimburse me for gas and/or mileage. So I waited for 1045am and I still hadn't gotten the key. I called the customer service and they told me someone is present to hand me the keys, when there was no one. I was waiting for another 25 minutes until someone came to drop the key in the box. After receiving my keys, I received a contract with wrong mileage and gas information. When asked to change the contract, they informed me that they couldn't change the contract now that it was printed, so I went ahead and made the changes prior to signing it. After signing the contract and returning the UHaul later in the day, they ensured me the mileage would be correct and I wouldn't be charged for the extra miles. When I received the invoice, they had charged me for 16 extra miles. I had to call and spend another 15-20 minutes on the phone trying to resolve this issue. Overall, this was a horrible experience. I wasted most of the day resolving issues and wasted 3 hours of my moving time.

Shrey P. 
Rating:
5.0

Easy rental. Cargo van was much nicer than I expected and worked perfectly for our move.

Jeffrey C. 
Rating:
5.0

During the check in process please make it clear that additional Id such as a lease is required or that the alternate contact will be called. This was the only minor thing I had an issue with.

Tom E. 
Rating:
4.0

We did mobile check in and check out. We thought it would take 5 or 10 minutes but it took much longer and we didn't know the information that was needed prior to starting. It would be nice to have that detailed info On the website available prior to the pick up so we could have allowed for the extra time and what was needed. It was convenient and we did appreciate it except for that glitch.

Bird B. 
Rating:
5.0

I never rented without hands on, which was different, but it worked out well.

LAURA T. 
Rating:
5.0

Great customer service Thank you

phil G. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
5.0

I didn't get a receipt when I turned the truck in. That should be an option. I like renting here. They are very friendly and very close.

Lane E. 
Rating:
5.0

Great staff and service.

Kamlesh K. 
Rating:
5.0

Very helpful staff. The vehicle had a mileage discrepancy that made the online booking freeze up and the staff was very accommodating to fix it.

Alwin A. 
Rating:
5.0

Customer did not leave a comment.

Angelo A. 
Rating:
4.0

Customer did not leave a comment.

Sarah E. 
Rating:
3.0

The drop off went easy since I did it online. If I didn't, there was going to be a $20 fee, so I saved $20 and did it. It was easy to do. I dropped it off at 6 pm the day before I was scheduled to and have not seen an adjustment to my bill so I will have to call.

James M. 
Rating:
3.0

I called and confirmed with the location if I can drop off the key after hours and since they said yes I dropped the vehicle on Monday 23rd around 10pm. When I received the final bill it is showing return date as Thursday 26th at 4:33pm and they have added extra charge for one day. A representative has called me in the morning asking if I can stop by to fill the gas since I have not returned the vehicle with the gas filled and he mentioned he has to close the ticket by 11:00 am ; then why was the return time and date shown like so and an extra day charge was added. I send an email asking for explanation and have not received any response yet.

veena S. 
Rating:
3.0

The U-Haul work does not seem to be their priority.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
3.0

Customer did not leave a comment.

KELLEY Z. 
Rating:
5.0

Customer did not leave a comment.

Sayan S. 
Rating:
5.0

Customer did not leave a comment.

rocky F. 
Rating:
5.0

Easiest way to rent a U Haul at Lazy Chimp .Great service!!!!!! Thank,s TK Thanks Uri See you Guys soon.

javed A. 
Rating:
4.0

Easy to drop off. They got the paper / email confirmation out that day.

Patrick G. 
Rating:
4.0

Customer did not leave a comment.

Annette P. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Great experience with this U-Haul unit. Didn't waste my time with what needs to be done for the rental. Quick and smooth sailing!

RUBEN I. 
Rating:
3.0

We asked for m. No moving blankets in the truck but a dolley/moving cart which we did not need. We were not charged for either. Please pay attention to your customer orders.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

MOLEX I. 
Rating:
5.0

Customer did not leave a comment.

Moriah M. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
3.0

Customer did not leave a comment.

Darselle H. 
Rating:
5.0

Perfect. Great location, great service. Everything as it expected and as it should be. Will use again!

David P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

My only problem was that the original truck I rented was not returned in time so I had to take a truck that was much larger than I needed. It was much harder to maneuver through the tight alleys in the city of Chicago. But the people there were great.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

moez B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Emily S. 
Rating:
4.0

Make sure that online check in works because I signed up for that but ended up having my pickup time rescheduled and the rep didn't show up until the place opened anyway

Gabriel S. 
No reviews have been submitted for this location.

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