Nothing, everything was fine.
Dwayne J
Customer Reviews for Leander Auto Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer had pre-existing damage that this location did not properly document and U-Haul is blaming it on me.
Jonathan HNothing. Very seamless rental experience, easy and pleasant.
Carrie LManager very friendly and helpful
Jeannette BThe process was absolutely perfect!! Easy and simple with great customer service!
Emilio LI recommend a regular lubrication of the ratchet strap mechanism. Both trailers i rented needed lubrication for the mechanism to work smoothly.
Steve DKinda scary, I got no receipt of dropping off equipment, but the staff was friendly and helpful.
Katherine VVery friendly and expedient.
richard samazing staff and super fast experience
Michael CAmazing customer service
James GYou need to discontinue your relationship with this company immediately. Hours are poor, nobody responds to phone call, blind drop off during normal business hours is unacceptable. They totally ruined my experience. Shut them down now!
CLARKE BGreat people here.
BRADLEY BGreat service and very professional office personnel!
Alex SStaff was very friendly and informative
James GBest Service I have ever received at a Uhaul location. The representatives were professional, efficient and very helpful with getting the car hauler connected to my vehicle. The car hauler was already positioned for me to back up to it on my arrival at this Uhaul location. With two other customers in front of me, I was still on my way in just 15 minutes. Outstanding service!
Kevin BExcellent customer service, would not change a thing
Russell FNeeded to haul a truck ti my deer lease. Rented a car hauler and it was perfect for my needs. Was quick to pick up and drop it back off. Round trip in one day.
Travis GThere is nothing that needs improvement
Kenneth MAnswer phone calls. Update address in the system so that customers can find your business.
Nickisha WThe folks at this location are so helpful and friendly. They went out of their way to help me find the best equipment available based on my trip, and it was so appreciated. I will definitely be back here for future U-Haul needs, and I will also refer others to this location. 5 Stars!
Roy MStormy was excellent and extra accommodating. I will definitely recommend to anyone seeking U-Haul rental and will be a repeat customer.
reggie jCustomer service was excellent
SHEILA BLeander Auto Mall location was great! From assisting me on the phone with the reservation to picking up the trailer to returning the trailer, the representative was so friendly and helpful! Definitely recommend them!!
Sonya RExcellent service thank you
NABEEL ANo comments to improve: Just a compliment to the staff. She was Great at the desk and the gentlemen who helped in the yard was equally great. Chris
christopher POustanding service and reliability.
BRITTANA LOffice staff was friendly. Great rental experience
Jesse DThe app was horrible and luckily someone was at this location. They assisted with pick up despite not being technically open. Would use this location again.
Ruth SCustomer service was excellent. Stormy was very helpful. Made a last minute reservation and it all went tremendously smooth. Location was not hard to find if you review your map first!
REBECCA RI liked that there was enough space to turn around in the lot. I also liked that the trailer was ready to go as soon as I arrived. The check in/out process was super quick. The people were super friendly and accommodating. A++++ service.
Dylan Flocation was closed so we dropped off the trailer
MARK PUhaul has awesome employees!
Collette MHate the uhaul app
JASON MNothing. Keep up the amazing work. Shoutout to Rodney and Jennifer.
CRISTHIAN NGreat and friendly service! I valued the focus on making sure I had the best trailer for my needs and gave very helpful suggestions.
KEN KVery helpful staff! Super friendly!
kyle bEverything went smoothly and without any issues.
Jason WNo one was there, had a hard time squeezing the key into the box.
MICHAEL MEverything was very smooth, simple, and professional.
Kyle BEverything worked out great, and good customer service! Thank you so much! Highly recommend
GILBERTO VMy contract indicated where I needed to drop off the trailer when I arrived in Leander. I arrived at that location at 3 PM on a Tuesday afternoon and no one was there. I called the phone number. No one answered. I left a voicemail. No one called me back. I finally had to call U-Haul customer service where they made me download an app, and essentially do the check-in and drop off by myself. This is not the type of service I would expect from U-Haul.
RODNEY SDifficulty finding the location due to the address issue.
JACQUELINE TVery friendly and professional people
TERESA MNA
Charles MStaff was very friendly and helpful
Verna SNo improvement needed. This location is wonderfully staffed with friendly, courteous, and knowledgeable folks. I've rented Uhaul trucks & trailers for over 45 years in various states and locations, this one is absolutely an ideal location for Leander residents and has an impressive amount of trucks & trailers. Excellent business addition to our city Leander. Kevin Karos resident.
Kevin KBe open longer at this location
michael k