Customer Reviews for Leander Auto Mall
(U-Haul Neighborhood Dealer)

390 reviews

2401 S US Hwy 183   Leander, TX 78641

(737) 777-6397

Office Hours

  • Mon-Sat: 8 am–1 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(737) 777-6397

2401 S US Hwy 183
Leander, TX 78641

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–1 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, everything was fine.

Dwayne J 
Rating:
5.0

Customer did not leave a comment.

Josh H 
Rating:
4.0

Customer did not leave a comment.

ROWAN L 
Rating:
4.0

Customer did not leave a comment.

Lori B 
Rating:
2.0

Customer did not leave a comment.

ZELLA C 
Rating:
1.0

The trailer had pre-existing damage that this location did not properly document and U-Haul is blaming it on me.

Jonathan H 
Rating:
5.0

Nothing. Very seamless rental experience, easy and pleasant.

Carrie L 
Rating:
4.0

Customer did not leave a comment.

Ross S 
Rating:
5.0

Manager very friendly and helpful

Jeannette B 
Rating:
5.0

Customer did not leave a comment.

Edwar M 
Rating:
5.0

The process was absolutely perfect!! Easy and simple with great customer service!

Emilio L 
Rating:
5.0

Customer did not leave a comment.

SHARON E 
Rating:
5.0

I recommend a regular lubrication of the ratchet strap mechanism. Both trailers i rented needed lubrication for the mechanism to work smoothly.

Steve D 
Rating:
3.0

Kinda scary, I got no receipt of dropping off equipment, but the staff was friendly and helpful.

Katherine V 
Rating:
4.0

Very friendly and expedient.

richard s 
Rating:
5.0

amazing staff and super fast experience

Michael C 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
3.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

Drew M 
Rating:
5.0

Customer did not leave a comment.

Ron K 
Rating:
5.0

Customer did not leave a comment.

Nestor V 
Rating:
5.0

Amazing customer service

James G 
Rating:
1.0

You need to discontinue your relationship with this company immediately. Hours are poor, nobody responds to phone call, blind drop off during normal business hours is unacceptable. They totally ruined my experience. Shut them down now!

CLARKE B 
Rating:
4.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Tyler J 
Rating:
4.0

Customer did not leave a comment.

LESLIE W 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

BILL P 
Rating:
5.0

Customer did not leave a comment.

Omeid R 
Rating:
5.0

Great people here.

BRADLEY B 
Rating:
5.0

Customer did not leave a comment.

Jacob P 
Rating:
5.0

Great service and very professional office personnel!

Alex S 
Rating:
5.0

Staff was very friendly and informative

James G 
Rating:
5.0

Best Service I have ever received at a Uhaul location. The representatives were professional, efficient and very helpful with getting the car hauler connected to my vehicle. The car hauler was already positioned for me to back up to it on my arrival at this Uhaul location. With two other customers in front of me, I was still on my way in just 15 minutes. Outstanding service!

Kevin B 
Rating:
4.0

Excellent customer service, would not change a thing

Russell F 
Rating:
5.0

Needed to haul a truck ti my deer lease. Rented a car hauler and it was perfect for my needs. Was quick to pick up and drop it back off. Round trip in one day.

Travis G 
Rating:
5.0

There is nothing that needs improvement

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

MANUEL A 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
3.0

Answer phone calls. Update address in the system so that customers can find your business.

Nickisha W 
Rating:
3.0

Customer did not leave a comment.

STEPHEN D 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

The folks at this location are so helpful and friendly. They went out of their way to help me find the best equipment available based on my trip, and it was so appreciated. I will definitely be back here for future U-Haul needs, and I will also refer others to this location. 5 Stars!

Roy M 
Rating:
5.0

Customer did not leave a comment.

Brandi C 
Rating:
5.0

Customer did not leave a comment.

Bryon I 
Rating:
5.0

Stormy was excellent and extra accommodating. I will definitely recommend to anyone seeking U-Haul rental and will be a repeat customer.

reggie j 
Rating:
5.0

Customer did not leave a comment.

WENDY W 
Rating:
5.0

Customer service was excellent

SHEILA B 
Rating:
5.0

Customer did not leave a comment.

TODD R 
Rating:
5.0

Leander Auto Mall location was great! From assisting me on the phone with the reservation to picking up the trailer to returning the trailer, the representative was so friendly and helpful! Definitely recommend them!!

Sonya R 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
4.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Excellent service thank you

NABEEL A 
Rating:
4.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

No comments to improve: Just a compliment to the staff. She was Great at the desk and the gentlemen who helped in the yard was equally great. Chris

christopher P 
Rating:
5.0

Oustanding service and reliability.

BRITTANA L 
Rating:
5.0

Office staff was friendly. Great rental experience

Jesse D 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
5.0

The app was horrible and luckily someone was at this location. They assisted with pick up despite not being technically open. Would use this location again.

Ruth S 
Rating:
5.0

Customer did not leave a comment.

Charantej S 
Rating:
5.0

Customer did not leave a comment.

Lorne W 
Rating:
4.0

Customer did not leave a comment.

ROSHAN D 
Rating:
5.0

Customer service was excellent. Stormy was very helpful. Made a last minute reservation and it all went tremendously smooth. Location was not hard to find if you review your map first!

REBECCA R 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
4.0

Customer did not leave a comment.

Don M 
Rating:
5.0

I liked that there was enough space to turn around in the lot. I also liked that the trailer was ready to go as soon as I arrived. The check in/out process was super quick. The people were super friendly and accommodating. A++++ service.

Dylan F 
Rating:
5.0

Customer did not leave a comment.

Mattie R 
Rating:
5.0

location was closed so we dropped off the trailer

MARK P 
Rating:
5.0

Customer did not leave a comment.

Filifaatali F 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

Customer did not leave a comment.

DEREK M 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

Uhaul has awesome employees!

Collette M 
Rating:
5.0

Customer did not leave a comment.

Linda J 
Rating:
3.0

Hate the uhaul app

JASON M 
Rating:
5.0

Nothing. Keep up the amazing work. Shoutout to Rodney and Jennifer.

CRISTHIAN N 
Rating:
5.0

Customer did not leave a comment.

GLORIA C 
Rating:
5.0

Great and friendly service! I valued the focus on making sure I had the best trailer for my needs and gave very helpful suggestions.

KEN K 
Rating:
5.0

Very helpful staff! Super friendly!

kyle b 
Rating:
5.0

Everything went smoothly and without any issues.

Jason W 
Rating:
3.0

No one was there, had a hard time squeezing the key into the box.

MICHAEL M 
Rating:
5.0

Everything was very smooth, simple, and professional.

Kyle B 
Rating:
5.0

Everything worked out great, and good customer service! Thank you so much! Highly recommend

GILBERTO V 
Rating:
5.0

Customer did not leave a comment.

Andres O 
Rating:
5.0

Customer did not leave a comment.

Andy G 
Rating:
5.0

Customer did not leave a comment.

Allen K 
Rating:
1.0

My contract indicated where I needed to drop off the trailer when I arrived in Leander. I arrived at that location at 3 PM on a Tuesday afternoon and no one was there. I called the phone number. No one answered. I left a voicemail. No one called me back. I finally had to call U-Haul customer service where they made me download an app, and essentially do the check-in and drop off by myself. This is not the type of service I would expect from U-Haul.

RODNEY S 
Rating:
5.0

Difficulty finding the location due to the address issue.

JACQUELINE T 
Rating:
5.0

Very friendly and professional people

TERESA M 
Rating:
5.0

Customer did not leave a comment.

Joel M 
Rating:
4.0

NA

Charles M 
Rating:
5.0

Customer did not leave a comment.

KARL A 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Eugene B 
Rating:
5.0

Staff was very friendly and helpful

Verna S 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

No improvement needed. This location is wonderfully staffed with friendly, courteous, and knowledgeable folks. I've rented Uhaul trucks & trailers for over 45 years in various states and locations, this one is absolutely an ideal location for Leander residents and has an impressive amount of trucks & trailers. Excellent business addition to our city Leander. Kevin Karos resident.

Kevin K 
Rating:
3.0

Be open longer at this location

michael k 
No reviews have been submitted for this location.

Additional Services at this Location

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