Customer Reviews for Leatherman Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Leatherman Self Storage LLC

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STEVE L. on

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ANGIE R. on

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Tonya F. on

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Kevin O. on

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Shannon S. on

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James H. on

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THOMAS C. on

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Took me 3 tries, thru online to find an available trailer. Half a day driving around to various locations only to find out once I called, that this location had a trailer available for me to rent. YOU NEED TO IMPROVE YOUR ONLINE INVENTORY TRACKING AND AVAILABILITY.

Sophia R. on

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20 minute wait in line, charged for a cleaning fee that was NOT needed as I took meticulous care to return the vehicle as received.

Bruce C. on

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Ed F. on

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Samantha P. on

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I think it’s a little steep that the customer pays for gas AND mileage. Also for the mileage I feel like the customer shouldn’t have to pay for like the first 20 miles or something. I mean 26 of my 40 some miles was just from the location to my house and back.

SONJA B. on

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I was charged for 2 days which I did not need. I returned the truck by 10am the next day and need a refund for the 2nd day. Please post it back to my WELLS Fargo debt card asap. It cut me short paying for 2 days unplanned. Please let me know and confirm.

KEVIN V. on

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Jim L. on

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Samuel K. on

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Samuel K. on

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Richard H. on

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Easy check in and check out, a the staff was friendly and very helpful would highly reccomend this uhaul rental to anyone in the area!!!

Ryan M. on

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Cigarette ashes in the cab ash tray. Incorrect invoice for two lines due to the manager not removing the prior renters equipment from the truck and incorrect count of cover blankets (2 instead of 6) but was billed for 12.

Donna B. on

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Easy pick up and return. Quality vechicle in clean condition. Will definitely use this location to rent UHaul when needed again.

Okye L. on

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Na

Brian W. on

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JOYCE K. on

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Kim R. on

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Brian L. on

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The location where I picked up the equipment was stellar, however, dealing with the Uhaul reservation and regional scheduling was a nightmare. I had to drive over an hour to get the equipment I needed. I spoke to the regional scheduler for the Northern VA area to request a closer pickup, and he was completely rude and disrespectful. I have never had this type of experience from uhaul in the past. In prior experiences, they were always willing to find the equipment I needed if they didn't have it and get it there. Not in this case. I was talked down to like I was an idiot. Luckily, the nieghborhood dealer that I picked up from was very nice and helped to defray my frustration over having to drive that far.

gary c. on

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Monte C. on

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Very cordial and efficient staff to work with. Would definitely rent there again and recommend to others.

Jason W. on

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Jay K. on

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Very good experience. Very nice people and had no problems. Would definitely use them again and recomend them to everyone

Jennifer G. on

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Drop off location was friendly service and confirmed all my information was in place. Quick, easy and no hassle!

William E. on

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No improvement necessary.

Paul T. on

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Outstanding customer relations.

REX L. on

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nice new truck

DENNIS R. on

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RUSSELL H. on

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Charles J. on

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MICHAEL T. on

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Because the location was in the middle of renovations, everything was muddy and the truck we rented was very dirty.

Michael D. on

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William H. on

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Maurice N. on

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Great people

Maurice N. on

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greisy p. on

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Harry W. on

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Do the same thing.

Dennis D. on

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CLARK S. on

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RON D. on

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Great folks to work with. They are very true to their word and will help you with your needs provided they have the available equipment. This is definitely the go to place in the Hagerstown - Martinsburg area. I only had one day to move items into storage and even in the rain, they had everything ready for me. I simply can't thank them enough.

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Salesman very kind and supportive

JIM C. on

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Ann M. on

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Anthony N. on

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Staff was very friendly at location. However there was a McDonald’s bag with trash in the vehicle. It was pretty dirty on the inside. We had to clean it just to make sure we didn’t get charged.

BRENDA K. on

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jill b. on

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Dropped it off after hours so no contact with the personell. It was nice though to be able to drop it after hours.

Ann M. on

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DONALD P. on

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They are always helpful with many trailer rentals I done with Leatherman's.

JUSTIN C. on

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They requested me to sign papers before inspecting vehicle and checking odometer and fuel gauge. There was a slight difference in fuel gauge that was reported on paper and what was actually on vehicle. This caused them to charge me over $10 for “fuel charge” in which I took photos of the gage when I left and when I dropped off. I sent these to a gentleman that I called once I got the receipt sent to my email after drop off the next day ( I dropped it over over night) I got a reply that “he can’t go off of photos and that they could be fake”. I rented a pickup and the bed was dirty and had dirty frozen water in the bed. I see potential and the gentleman that checked me out was pleasant but when I first walked in, he was working with a prior customer and the gentleman that greeted me pushed me off onto him and made him check me out while he sat around and didn’t do anything but complain about past customer. I have been to this location 3 times in the past year and a half as I only live half of a mile away. I will not be using this location and maybe won’t use Uhaul again because of this matter.

Leah T. on

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Jennifer E. on

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Harry W. on

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Do the same thing again. Your service and response times were impeccable.

RANDY A. on

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Milton T. on

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annabelle h. on

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RANDY B. on

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Linda M. on

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Albert W. on

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The location was confusing on where to drop off and had to call several times to get answers.

Robert L. on

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TORIE G. on

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Nothing the gentlemen that helped me Matt went above and beyond. I thank him very much

Jamey G. on

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Letting me know prior to pickup that the vehicle size was not available. I had to use a smaller version. However, they gave me a discount at time of pickup. Luckily I was able to fit everything in and only had to make one trip.

Amanda N. on

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jessica b. on

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marie j. on

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joan k. on

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Fix the disconnection pen!

Thomas M. on

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Staff less than helpful. No assistance offered when picked up and reluctant help after requested at drop off. Trailer lights not working properly. Not impressed.

victor k. on

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Returned truck day early and was still billed for the day I didn't use the truck. Staff were unorgnized, not friendly, would not recommend to.my fam or friends in the area. Probably try enterprise or hertz next time. Truck was good but the rest was not. Recommend you check into this franchise. Wife said they were rudd.. I heard one employee state when a caller was on hold " they can stay on hold for all I care" ... disapointed..

Gary R. on

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Process was fast, easy , and convenient. The truck was very clean.

Shaun H. on

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Tracy G. on

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Gordon D. on

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stacy l. on

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Christine N. on

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Donald G. on

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Amy B. on

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Don't park the vans on a hill in the grass.

DENISE L. on

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I had great service very friendly people very helpful I will have no trouble renting from them again

bruce c. on

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I was just told the trailer was across the street and that was it. No help putting it on or setting it up was offered

James M. on

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Great experience!

PATRICIA A. on

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Brenda P. on

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John I. on

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