Not over charge customers for gas that was not in the vehicle when it was picked up. I picked up the truck with 24 miles to empty. When I returned the truck there was 33miles til empty worth of gas. So even after replacing the gas I was charged for gas?
Jeremy Thompson
Customer Reviews for Lee's Automotive Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman at the counter checking me in was extremely helpful, energetic, and kind. She deserves a raise.
Kenneth PawlakNothing to improve. Lee’s automotive was exceptional. The daughter that works the front desk has an outstanding personality and her dad that hooked us up was the consummate professional. Unit was clean, in good shape, and the chains were well secured, crossed and secured with chain binders.
Steve LilleyEverything went great. The experience was quick and easy and the person who helped me was very nice.
Hannah HamadEverything fine. Young lady in the front was very nice and helpful.
CYNTHIA EDMONDSONVery impressed with the staff and the equipment itself. I would highly recommend their services.
Randy WiseThe engine overheated and we were unable to finish move. Returned truck and barely made it back to shop. Kind of frightening to have the engine light on and truck shaking. Molly was extremely professional and so very nice when we picked up the truck. The truck just didn’t cooperate. Life happens…
Kathy WaldronThe only issue that I had is one of the front lights were out in Abbe Street I was gonna get pulled over
Elizabeth StapinI liked the way they work in Twinsburg
Dmitry RyaboginExcellent experience! Great place, great people!
Kathleen CallenLove Holly
RONALD SMITHThey added insurance to my rental without my permission.
Timothy KmetzSend a confirmation that you have completed the drop off procedure on line
Jill RadzinVery friendly and helpful Easy pick up and drop off
Jon GunnersonAfter renting the truck, I was hit with a $43 extra charge for using this location. No one said anything about this charge when I was renting the truck. What a rip-off and under hand charge.
TOM WOLFHolly was incredibly helpful and friendly and she provided outstanding customer service. I rented the same truck from Lee’s in August 2022 and returned to rent again this Fall simply because of Holly’s service! She is the best!
Jackie BurdettVery friendly staff, easy process. The app doesn't work, but humans were great.
Richard SafierEverything was great, except there is no sign that I noticed, I actually had to GPS the location and it's not 5 minutes away from my house, alot of opportunity to increase business if people knew they were there, the staff was very professional and friendly
dale hillVery Very Nice & Helpful Gentleman at our pickup & drop off location. We were very pleased & will choose this location in the future.
Mia BrownBetter service at pick up. No one explained what was expected at pick up: When to drop off, how to drop off when no one was there to witness the return. The website is not clear. My brother picked up the truck but didn’t know how to return the vehicle. Your service man, Brian Riley, over the phone was excellent and I really appreciate his help, when though the truck was returned within the specified period of time, it was not recorded properly. My brother also said the odometer was recorded improperly but the cost for miles difference was only $.69.
Tracy SmejkalHard to find.. Location not clearly marked.
Tim AllenI don’t have any issues with the location my only problem is that I booked for the one in Streetsboro because it was close and I was switch to this one further away two days before.
Chelsea SanzI have never rented a U-Haul before, simply because I was afraid of driving a larger vehicle, but I wish I would have done so sooner. I highly recommend Lee’s Automotive for U-Haul rentals. Holly was awesome to work with and the rental process could not have gone any easier.
Jennifer HuntHolly provided great assistance
Robyn FletcherNothing to improve, maintaining the high quality customer care will keep you on top.
Eric PattersonBest place to rent a U-Haul Friendly Professional Excellent customer service
Michelle RadfordGet there earlier if you are doing the 24/7 mobile check out of the Uhaul
Gregory DobreThe staff at Lee's Auto are amazing. Will use this location from here on out!
Linda SteedThe owners were VERY kind and friendly. The clerk did a great job explaining the simple things that so many others forget to do. I appreciated that.
ROBERT CROMBIELocation was great.
Hans RohrI love Holly
RONALD SMITHThe renter needs to be told to complete the return process before they put the KEYS in the lock box. The APP would not allow me to upload the truck's control panel picture. I couldn't take another picture into the APP after I put the key into the return key box.
Charles CallahanThe folks at Lee's are great. Holly is very helpful, kind and patient. They make renting a truck for the day a joy. The folks at Lee's always seem like they are happy to rent you a vehicle. Unlike other places I've been where it feels like they don't have the time to take care of you. Keep up the good work Lee's!!!
Kenneth UlmerEveryone was very accommodating and informative. Great energy!
Chad AnkGOOD PEOPLE
Jeffrey CzerwienNothing, service was great
David RuhlSeveral service lights on in the vehicle. The mobile pick up was pain in the butt! Wouldn't do it again!
Chandler NewellVery helpful staff. Great experience!
Bryce LaughlinAgent was super and took care of all our needs
JIM MASTERSONThe pick-up/drop-off location was fine. Friendly staff when I picked up the van and no problems. I would like to comment however on things outside the pick-locations control that have to do with U-Haul website and the U-Haul roadside assistance. Both of these made the overall experience a lot more stressful than it needed to be.
Mary RodgersVery nice & helpful staff, van was drove well & was clean. Will definitely use this location in the future.
Jason KehrierI didn’t have the dollys in the back of the truck that I had requested and was still charged for them. It wasn’t worth the $14 to deal with getting it removed.
Jessica Petsockchecked in online for the trailer drop as it was after hours for the business. The online staff was phenominal !
Kevin RileyLee's did a great job. My truck was clean and ready. Check in was smooth and an enjoyable experience. Returning the truck was even easier. They will definitely be my first choice when I need truck again!
KEN ULMERKeep up the good work!
Marianne MeadowsThis was the best customer service experience I ever had, the lady at the counter was fantastic and the truck was the best ever.
Willie FordI have used this location several times. Always an excellent experience.
Andre Laney