Customer Reviews for Less Stress West Movers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Less Stress West Movers

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allen J. on

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Justin A. on

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mathew W. on

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CJ at less stress movers was awesome. He really went out of his way to make sure my whole move went smooth. Def recomend this place..

Randy R. on

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Randy R. on

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Dropped off trailer on Saturday at 1700 hrs no one there sign & internet said open til 1800. Sign in window said closed at 1330 hrs & to call for assistance so I did & CJ said to drop off equipment at front door & he would sign in when he opened next day. He did so not bad.

Kevin B. on

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Kyle H. on

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Tammy or Mike B. on

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Dennis W. on

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The drop off was very convenient and the employee was extremely helpful. This was easy!

Matthew C. on

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I had to back the trailer in and disconnect it myself. Ot was under staffed and I didn't have time to wait for them to get to me. Never received a discount as stated and I was told there was a note on the account so the drop-off location would see it. Someone was lying.

delora M. on

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jennifer W. on

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Have someone actually staffing the locations during the hours posted and the time of reservations! I booked a 10' truck for pick up at 2:00pm on 8/31/19 at Micro Motors in Bloomington, IN. When I arrived, no one was there. I called the number and was sent to some main number. I was told by that woman that she would transfer my reservation to another location in Bloomington, IN and give me a $50 credit and additional miles for the problems. However, when I drove 20 minutes to the second location(Less Stress West), no one was staffing that office, either! I had now wasted an hour and still hadn't received my truck! After further phone calls, I was asked to wait an additional hour until the owner could return. i explained that I had already wasted over an hour and had to pack up and drive to Chicago. He (CJ) then took care of my reservation over the phone and allowed me to take keys out of one of the lock boxes. From this point, all went well until I tried to return the truck this afternoon and, again, no one was staffing the store--even though the "open" sign was illuminated! I will definitely think twice about renting from U-Haul again.

Nancy R. on

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The man was very nice and helpful.

Jason B. on

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Dustin S. on

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My reservation was originally at Southside Rentals. I had reserved online and your system failed to recognize the southside rentals did not have the required equipment. I needed a tow dolly with the W designation. This required me to go to another location that was 40 mins out of my way. All tolled I spent 2 more hours than needed transporting my car because of your system failure... very disappointing experience w/ my online reservation.

roger G. on

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Peter M. on

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dropped off after hours

Steven P. on

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As mentioned above, CJ was helpful, but may have entered a charge instead of a credit.

Rhonda H. on

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Scott A. on

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Paul K. on

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martin W. on

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Owner at drop off was VERY helpful and pleasant!! Office was pretty small and a bit dark. Was clean and appeared organized.

arron H. on

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Cj is awsome 10/10 would rent again