Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice woman called me and gave me extra time to drop off!
Brent Lavoie
Rating:
3.0
Everything was ready and good to go.
Robert Paradise
Rating:
5.0
Truck smelled like cow crap. Had what I hope was mud all over the floor walls and windows in the back.
Paul Harvey
Rating:
5.0
Customer did not leave a comment.
David Best
Rating:
5.0
Always friendly and professional, great place.
David Ploskonka
Rating:
5.0
They are the best around! always a pleasure to work with!
Appleblossoms Flowers gift & More
appleblossom florist
Rating:
5.0
Customer did not leave a comment.
Stephen Woods
Rating:
5.0
Customer did not leave a comment.
Jeffrey Arsenault
Rating:
5.0
Keep doing what your doing, amazing customer service!
Jamie Logan
Rating:
4.0
Customer did not leave a comment.
John Rivers
Rating:
4.0
Customer did not leave a comment.
Richard Eckhardt
Rating:
5.0
such nice people!!
Mechelle Schiavone
Rating:
5.0
The ap on my phone would not work when I went to return truck but called customer service to let them know
They said site would manually do return next day when open
michelle metcalf
Rating:
5.0
Terry and her husband plus run a true mom and pop business there. It was probably the best rental experience I’ve had. Thank you to them both plus George 🐶 !!
ELIZABETH CROUSE
Rating:
5.0
Great customer service, friendly and accommodating.
Melissa Mattei
Rating:
5.0
Customer did not leave a comment.
Daniel Bonnette
Rating:
5.0
Customer did not leave a comment.
Bob Berglund
Rating:
5.0
Very friendly. Nice people. Quick and convenient
Jonathan Stone
Rating:
5.0
Customer did not leave a comment.
Michael Zalansky
Rating:
5.0
Customer did not leave a comment.
elena ion
Rating:
4.0
The vehicle was clean, but not well maintained; there is something wrong with the alignment, or there’s something wrong with the tires. (You should change your survey and should not ask compound questions like that.)
The people who run the location in Spencer are very nice and very helpful. A breath of fresh air.
Your company’s return procedure is ridiculously time consuming.
Finally, the amount you charge per mile is absurd. $500 just to drive up to Southern New Hampshire and back? Ridiculous.
Terence McGinty
Rating:
5.0
Everything was perfect. Thanks for Great Service
Marc Kokansky
Rating:
4.0
Customer did not leave a comment.
Diane Hare
Rating:
4.0
Interior of vehicle was dirty especially the middle console and dash was dusty. This location is usually good and vehicles are mostly clean so I believe that this was an 1 of 10 experience because every other time I rented from there, vehicles were in great shape and clean.
Jonathan Stone
Rating:
5.0
Customer did not leave a comment.
Thomas Potvin
Rating:
5.0
I don't see any improvement possible !
They are awesome people to do business with !!
Kevin Guntor
Rating:
5.0
I was very pleased with every aspect of service at Letendres'. They were able to accommodate our move which required rental of a large truck for three days. Great service!
paul metcalf
Rating:
5.0
Customer did not leave a comment.
william Sanclemente
Rating:
5.0
YOUR APP, WEBSITE, AND CHECK IN PROCESS ARE MISERABLE.
Gabrielle Bakerlis
Rating:
5.0
The owner was amazing to deal with and very sweet. We had a few potential snags in our move and she did everything she could to help! Highly recommended!
Matthew Kilcoyne
Rating:
4.0
Customer did not leave a comment.
Cheryl Cooney
Rating:
5.0
The guys sent from Turbo movers were phenomenal. On the day I planned to move, my brother was in an accident at 2 am that day and hospitalized. My family went to be by his side. As usual, plans fall through with moving help. So I had no choice but to find help at 6 am that same day.
I went to uhaul.com. Looked for a company to help me move that day. Turbo Movers sent me two guys to help that day. They went above and beyond support. We were able to get everything of mine moved into my place in less time than I booked them for. Thank you Uhaul and Turbo Movers for the support.
Also, my brother is home now, recovering.
Breanna Soutra
Rating:
1.0
The woman at Letenders is rude and not customer friendly. We were charged for the dolly which we never used. We filled the gas tank yet it was only at 7/8 she won’t refund us. Didn’t inform us NOT to go past 7/8. The app gave us major trouble. It took an hour just to access the keys to pickup the truck. Overall horrible experience with U-Haul and this location.
Mark russo
Rating:
4.0
Customer did not leave a comment.
Cheryl Cooney
Rating:
4.0
Kind and courteous.Very thorough on the process in which I have never done before and that was very appreciated. Thanks!!
chris hubacz
Rating:
3.0
Customer did not leave a comment.
Maryjane Eckhardt
Rating:
5.0
The owners are very friendly and helpful will definitely rent from there again.
David Ploskonka
Rating:
5.0
Service was excellent... nothing needed!
john martin
Rating:
5.0
Friendly service, great experience. I am a repeat customer, and will come back again for future rental needs.
MARY JANE PERKINS
Rating:
4.0
Customer did not leave a comment.
Diane Hare
Rating:
5.0
Customer did not leave a comment.
howard Barrell
Rating:
5.0
Everything was met to my expectations and the people I rented from where very nice and understanding. I will do business with them again.
Daniel Orzol
Rating:
5.0
Customer did not leave a comment.
mark leahy
Rating:
5.0
Customer did not leave a comment.
James Wood
Rating:
5.0
Discounts for repeat customers
JOEL HARRIS
Rating:
5.0
Customer did not leave a comment.
CRAIG WILLINGHAM
Rating:
1.0
Customer did not leave a comment.
SAMANTHA MCCONNELL
Rating:
5.0
Very Friendly people my favor place to Rental when needed
Blanca Rivera
Rating:
5.0
The mobile return process is good and all but not when it’s pouring rain and you have to take pics. My phone broke from getting too wet 🙁
Daniele Graham
Rating:
5.0
The van was spotless and odor free. Thank you for that it makes a difference.
Entire transaction from start to finish was EXCELLENT.
alison Nadell
Rating:
5.0
They are great! The vans are always kept up, clean and ready when they say they would be! Thank you guys!
Appleblossoms
appleblossom florist
Rating:
5.0
Owners were friendly and helpful. Will use them again.
john martin
Rating:
5.0
Customer did not leave a comment.
John Stranieri
Rating:
5.0
Customer did not leave a comment.
BAAYE-TANNE FEVENS
Rating:
5.0
If you have a big truck gas up before going to return it's a small parking lot and gas station is on same side of the road and it's hard to turn around close by
Heather Barham
Rating:
5.0
Customer did not leave a comment.
Jessica Douglas
Rating:
5.0
My storage space rental at Letendre’s surpassed my expectations in every way. The staff went out of their way to be helpful.
Thank you for a great experience!
bridgette bachand
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yigong Wang
Rating:
4.0
Customer did not leave a comment.
Jonathan Stone
Rating:
5.0
All was great, I have used Letendre in Spencer MA before, and couldn’t be happier with location, and service! Best U-Haul location in Central MA!
Mia Haringstad-Malone
Rating:
5.0
The independent storage facility owners were amazing and fantastic in Spencer MA and White river junction, VT. Went above and beyond and they deserve the most money from the uhaul services they provide.
UHAUL itself as a company was terrible and could care less about my issues and I would never recommend UHAUL as a mover again. I’ll never use UHAUL again because They never helped me and dumped all my issues onto the independent storage providers and blamed them for everything. I wasted so
Much money on pointless issues.
Timothy McCormick
Rating:
5.0
Customer did not leave a comment.
Bob Berglund
Rating:
5.0
Customer did not leave a comment.
Stephen Piechota
Rating:
5.0
Everything was well organized and extremely helpful
John Stranieri
Rating:
5.0
Always a pleasure doing business at this location.
William Gallant
Rating:
5.0
Very helpful personnel
Annie Layden
Rating:
5.0
The location is great, plenty of trucks to choose from and they’re all in good condition and the people are super friendly.
My issue is with the self check in and return. It was such a hassle to check in and get the truck. Approximately 20 minutes of waiting to be “approved”. Taking pictures of this and that, waiting for responses, not knowing whether someone will be getting back to me or not. Returning was similar with having to take photos and proving where you are via photos, even though they have your location.
I know it sounds like I’m doing a lot of complaining but I probably wouldn’t go this route again. I’d rather deal with a person and know all the details up front.
Justin Robbins
Rating:
5.0
Nothing
john prunier
Rating:
5.0
Customer did not leave a comment.
Bryant Turner
Rating:
5.0
Loved this location I use it every time the owners are amazing and kind people
JACKILYN MELANSON
Rating:
5.0
Terry in the office was very helpful and the Van we rented only had 2400 miles, we were not expecting something so new, nice surprise😀
Darcey Porter
Rating:
5.0
Nothing the customer service was amazing and the vehicle was very clean and was easily accessible for pick up and drop out
Jackilyn Melanson
Rating:
5.0
Letendres Supply is excellent to work with for both storage and UHaul rental. Really appreciate their support during my recent move. Thankk you!
Steven Tyler
|
Overall Experience
Rating:
5.0
Excellent people and friendly !
Blanca Rivera
Rating:
5.0
Customer did not leave a comment.
mike williams
Rating:
5.0
I recommend them highly. Great people.
Scott Peterson
Rating:
5.0
The people who work there are amazing..I felt like I was dealing with great family members...
James Ricks
Rating:
3.0
Customer did not leave a comment.
Ryan Kline
Rating:
5.0
Very easy to use, I would recommend the uhaul motorcycle trailer.
William Gallant
Rating:
5.0
Wonderful experience with this facility!
John Kalinowski
|
Overall Experience
Rating:
5.0
Fix the 24/7 check in
Far too many questions to check in the van
Jonathan Driscoll
Rating:
5.0
Customer did not leave a comment.
Erik Stenquist
Rating:
5.0
Great family oriented place. Very happy with them.
chris doherty
Rating:
5.0
Very helpful and professional highly recommended pick up location 10
steve bryant
Rating:
5.0
Have a small pickup truck in your fleet.
Michael Manning
Rating:
5.0
Customer did not leave a comment.
Kathy Martin
Rating:
5.0
Customer did not leave a comment.
Jesse Castillo
Rating:
5.0
Only hiccup I had was it would have been nice if the cargo light in the back worked. It was hard to unload in the dark, we had to buy a flashlight.
Virginia soto
Rating:
5.0
Customer did not leave a comment.
tabitha macneil
Rating:
5.0
Customer did not leave a comment.
Matthew Smith
Rating:
1.0
When I picked truck up it
Was very dirty in back of truck, blankets all over and two gatorades and cigarette butts. The trucks windshield was very dirty inside and made it hard to see when it got dark. The truck kept hesitating while giving it gas, then after I loaded it and was driving check engine light came on and it Said I drove 10 more miles then I actually drove..
Melissa Whitman
Rating:
5.0
There was no switch for the dome lights which was inconvenient but not terrible.
Baaye Fevens
Rating:
5.0
Excellant customer service.
PETER MCKEARNEY
Rating:
5.0
The check-in phone app was a horror show. Terry from Letendres had to keep an eye on our process. When she saw we were having a lot of trouble, she called my cell and checked us in herself. Thank goodness for Terry!!
Lisa Tugal
Rating:
5.0
Customer did not leave a comment.
eduardo cabello
Rating:
5.0
Customer did not leave a comment.
Baaye Fevens
Rating:
5.0
The facility is climate controlled and very secure. The staff are are extremely friendly and I would not not hesitate to recomment Letendre's to anyone looking for a storage facility in central MA.
PAUL BOHAN BRODERICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Inwood
Rating:
5.0
Ty so much
john prunier
Rating:
5.0
Terry is great! Thanks for an awesome experience!
Douglas Kirkpatrick
Rating:
5.0
Do not charge for service after boxes are unloaded at residence.
Dan Kopanski
Rating:
5.0
Customer did not leave a comment.
Hayder AlBadri
Rating:
5.0
It was a very pleasant experience.
michael manning
Rating:
5.0
Customer did not leave a comment.
Paul Ramn
Rating:
5.0
Customer did not leave a comment.
George O'Mara
|
Overall Experience
Rating:
5.0
Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.
Heather Gordon
|
Reservation
Rating:
3.0
The owners were very nice people and helpful. But it is very old the building and it smells.
Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.
SHARON KELLY
|
Overall Experience
Rating:
1.0
Lady was rude. Cancelled storage unit before moving in.
Joshua LaCasse
|
Reservation
Rating:
2.0
Location is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.
Privacy Request
|
First Impressions
Rating:
3.0
Customer service at the facility is excellent! Storage conditions are musty and difficult to load/unload
Privacy Request
|
First Impressions
Rating:
3.0
Needed truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.
Privacy Request
|
First Impressions
Rating:
5.0
The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.