Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The two gentlemen working there were so friendly and helpful. Thanks for making making this day possible
JASON T
Rating:
4.0
Customer did not leave a comment.
hank s
Rating:
4.0
Customer did not leave a comment.
Neil H
Rating:
5.0
Customer did not leave a comment.
GERALD M
Rating:
5.0
Customer did not leave a comment.
Brant C
Rating:
5.0
Customer did not leave a comment.
Doug D
Rating:
5.0
Customer did not leave a comment.
Zbigniew M
Rating:
5.0
Customer did not leave a comment.
Rebekah K
Rating:
5.0
Excellent costumer service…owner’s amazing, understanding and helpful
lydia d
Rating:
4.0
Not sure why when I booked the first time online everything was good, then needed credit card to use vehicle. The other place only took deposit. It was frustrating for me to have to cancel at petro south lethbridge rebook at gas plus across town when the availability of the unit wasn't what I needed. But gas plus made it work.
KENNITH S
Rating:
5.0
Customer did not leave a comment.
Vicki R
Rating:
5.0
Customer did not leave a comment.
DANIEL P
Rating:
5.0
Customer did not leave a comment.
Dorlyn M
Rating:
5.0
Customer did not leave a comment.
Joshua B
Rating:
5.0
Customer did not leave a comment.
Steve W
Rating:
5.0
Fix the online rental program and pickup process.
Rene P
Rating:
5.0
Everything was excellent. I showed up to request a truck without booking online. The manager took my information and because I had booked in te past he entered all of the information and generated the booking. I just needed a short in town rental ad it was easy!
I will go there again in the future.
Kevin B
Rating:
3.0
Customer did not leave a comment.
Peter K
Rating:
5.0
Awesome as always
Joshua M
Rating:
5.0
Customer did not leave a comment.
Divine M
Rating:
5.0
Customer did not leave a comment.
Wallace C
Rating:
5.0
Customer did not leave a comment.
Wilton K
Rating:
5.0
Customer did not leave a comment.
Dj L
Rating:
5.0
Customer did not leave a comment.
Christine B
Rating:
5.0
Customer did not leave a comment.
Andy R
Rating:
4.0
Customer did not leave a comment.
Darel S
Rating:
3.0
Customer did not leave a comment.
Matthew C
Rating:
5.0
Customer did not leave a comment.
Chan L
Rating:
5.0
Personally, I cannot think of anything better to be changed. You did a great job. The truck worked well. The car carrier didn’t sway with the vehicle on it. It was awesome. The cab is really noisy though, so we packed all the blankets behind our heads in the cab. That helped
Georgia S
Rating:
5.0
Customer did not leave a comment.
Bryson D
Rating:
5.0
Was done quickly and he was reassuring that everything was good. This was also a closer drop off spot, not the one proposed 12 miles away.
david b
Rating:
5.0
Customer did not leave a comment.
Carol J
Rating:
5.0
Customer did not leave a comment.
Carmen H
Rating:
5.0
Customer did not leave a comment.
Ford J
Rating:
3.0
Check the lights. One running light was flickering. Service was good. Very polite and helpful.
Sandra W
Rating:
5.0
Great service, no issues with any equipment. Brought trailer back a few hours later then expected with no questions asked or fees.
Spencer A
Rating:
5.0
Customer did not leave a comment.
regina b
Rating:
5.0
Customer did not leave a comment.
DANIEL P
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
Monica G
Rating:
1.0
Process was extremely slow even after reserving it online, owner was very in your face with every step and it was just not an enjoyable experience. I’ll be using a new location for now on
Kristian O
Rating:
5.0
Customer did not leave a comment.
travis i
Rating:
5.0
Excellent Service
TODD M
Rating:
5.0
Joe is amazing
scott N
Rating:
5.0
Customer did not leave a comment.
Rosalie P
Rating:
5.0
Customer did not leave a comment.
Katrina L
Rating:
5.0
Customer did not leave a comment.
Ursula M
Rating:
4.0
Customer did not leave a comment.
Derek M
Rating:
5.0
Customer did not leave a comment.
Daniel a
Rating:
5.0
Customer did not leave a comment.
samatha k
Rating:
5.0
Best U-Haul dealer to deal with period.
Honestly love the vibe . They are helpful.
Jeng in particular is always professional and has such a kind word about everything.
Thanks
Josh M
Rating:
4.0
Customer did not leave a comment.
Brent S
Rating:
5.0
Customer did not leave a comment.
Grace F
Rating:
5.0
Customer did not leave a comment.
Darren F
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Provide a Chev instead of a gas-guzzling Ford.
Wayne H
Rating:
4.0
The trailer was stored at the lot and because of the season the hitch and safety chains were frozen into the ice and snow in the lot. It had to be chopped out by the agent. And I have used this location many times in the last few years and never had to hook up my own equipment. Seems to be a job for U-Haul employees. NZ bar
Michael A
Rating:
5.0
Customer did not leave a comment.
Cornelius R
Rating:
5.0
The teller helping me was Joe and he did an outstanding job. I could tell that the U-haul software was absolutely terrible and was not great for what it is needed to do. It seemed clunky and not at all streamlined but Joe did an amazing job about managing that process as well as the line of U-haul customers. I'd say my U-haul experience was overall really great because of Joe, not because the U-haul system is great.
Tanner F
Rating:
5.0
Customer did not leave a comment.
Oussama A
Rating:
5.0
Customer did not leave a comment.
Brett H
Rating:
3.0
Customer did not leave a comment.
Alyssa F
Rating:
5.0
Excellent service
Jackie M
Rating:
5.0
Customer did not leave a comment.
Ernie S
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Customer did not leave a comment.
Jennifer N
Rating:
5.0
Great Service
Tracy E
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Very Helpful
Thomas K
Rating:
5.0
Customer did not leave a comment.
Andrea S
Rating:
5.0
They had the trailer I needed in the yard, pickup and drop off was easy.
Gordon M
Rating:
1.0
Customer did not leave a comment.
jon C
Rating:
5.0
Customer did not leave a comment.
Alan T
Rating:
5.0
Customer did not leave a comment.
Raymond Y
Rating:
5.0
Customer did not leave a comment.
Madison S
Rating:
5.0
Customer did not leave a comment.
MYLES C
Rating:
5.0
Customer did not leave a comment.
Ernie S
Rating:
5.0
Customer did not leave a comment.
Jennifer R
Rating:
5.0
Customer did not leave a comment.
Taylor B
Rating:
5.0
Perfect Service
Wade S
Rating:
5.0
Customer did not leave a comment.
Chan L
Rating:
5.0
The exhaust manifold / muffler pipe need repair
It was a ford truck but sounded like John deer tractor
Joe G
Rating:
5.0
Customer did not leave a comment.
Don G
Rating:
5.0
Excellenta Service
Keith C
Rating:
5.0
Customer did not leave a comment.
Wilson M
Rating:
2.0
The back door was frozen shut. I had to get a jug of de-icer and a pry bar to open it. It cost me close to one half hour in total.
Eldon C
Rating:
4.0
This location was excellent. The mo tires location and the macs store location made this job very difficult. Truck was booked 3 days in advance and when I went to pick it up it was not at either location. I ran around from location to location for 3 hrs until the found a truck on the west side quite a ways out of the way for me. It will make me think twice before using uhaul again due to how unorganized it was.
KENETH R
Rating:
2.0
First we were told that they couldn't help us with the trailer after the trailer was hitched to the truck. They said we were on our own in terms of how to use the straps or the ratcheting mechanism or supporting the vehicle. They suggested watching a YouTube video as they didn't have an instruction sheet on how to use the trailer which made me question the liability of the company should something happen. Legally companies are not allowed to rent anything without providing instructions and identifying any potential hazards. Then we had a tire blowout on the highway. Obviously this location doesn't inspect or service their tires well enough.
