Customer Reviews for Lewis River Rv & Boat Storage
(U-Haul Neighborhood Dealer)

495 reviews

2239 Lewis River Rd   Woodland, WA 98674

(360) 225-6170

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 225-6170

2239 Lewis River Rd
Woodland, WA 98674

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GORDON E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

It was easy in & out. The whole transaction from start to finish was easy. Uhaul even gave us a few extra miles. The truck was great to drive. We are so blessed. We are so thankful!

Elizabeth M. 
Rating:
5.0

Very sweet customer service, short sweet and to the point no b.s. here ty

Michael B. 
Rating:
4.0

my rental went of very well

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Sherri was great! Took the time to get an over charge corrected for me, when I had to spend over an hour trying to deal uhaul customer service. Great service!

Stanley R. 
Rating:
5.0

The lady that helped us was kind, understanding, and super helpful!!! She explained everything in detail and had a great personality!

Gary R. 
Rating:
5.0

Quickest check in ever!

Michael C. 
Rating:
3.0

Customer did not leave a comment.

lisa W. 
Rating:
5.0

The lady that checked me out was very nice and efficient.

WALLY L. 
Rating:
5.0

Sadly after 14years we have to leave Woodland. Lewis River storage folks and the facility have been fantastic and great folks to work with year after year. They are friendly, helpful and always top notch. I would recommend them and the facility to anyone in my family and friends!

JIM E.  |  Overall Experience 
Rating:
5.0

Y`all doing a good job!

Michael D. 
Rating:
5.0

Needs to be a note stating to use wheel chocks and hitch lift that are provided on trailer before you unhitch it as there is an incline. Trailer wanted to immediately slide towards my truck as soon as I picked it up.

Ashton D. 
Rating:
5.0

Perfect. Exactly what I needed, when I needed it.

THADDEUS S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

There needs to be a tongue jack installed on the trailer and the inside could use a good rinsing out.

Mark M. 
Rating:
3.0

Only 1 person working there and many propane customers lined up before I could check out my trailer. Would have gone better if I could call the site directly and NOT through the U-Haul call center,

David D. 
Rating:
5.0

The contract indicated that the gas tank was full but the gauge didn't appear to indicate full. I drove straight to a gas station about 2 miles distant and added about 2 gallons. The gas gauge then registered full; and I returned the truck with a true full tank.

George C. 
Rating:
5.0

We have rented from this location over the past few years. Always courteous, polite, and prompt in their service. We love renting from Sheri and the gentleman!! Keep up the great work!!!

Will and Debbi M. 
Rating:
5.0

We love this location, friendliest staff! We have used Uhaul many times and always use this location.

GINGER R. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

The attendant was kind and had good customer service. There were other l customers needing attending first and she let me know I wasn't being ignored and that she would help as soon as she was good. I appreciated the comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Derold J. 
Rating:
3.0

Overall my experience with U-Haul was very poor I reserved online for a location that the day before my pickup they changed the location to a different one that was completely out of my way and the opposite direction when I picked up the trailer I was given a certain time that then I was told was incorrect by the lady at the pickup location made to feel like I was inconveniencing them then the trailer lights were broken and the equipment did not properly work.

Amber H. 
Rating:
4.0

Customer did not leave a comment.

LINDA C. 
Rating:
4.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Joey J. 
Rating:
5.0

Very nice location.

Scott P. 
Rating:
5.0

The owners were very friendly!!!!!

David E. 
Rating:
5.0

Nothing. She was very helpful and quite knowledgeable.

Kelly H. 
Rating:
2.0

the locations were fine. it is the people who booked our truck that really suck.

Rene M. 
Rating:
3.0

Truck was clean, staff was nice, and it was full of gas. Everyone I spoke to on the phone was super helpful. It was a bunner how far we had to drive for a truck because so many still havent restocked. We also only got a 17' instead of a 26'. So we ended up doing 60 miles more than anticipated due to the trucks location and having to do 2 loads

Jedadiah S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

My first time renting from this location and The lady working at this location was very nice and made it quick and easy.

Jesus J. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
1.0

Keep your records organized and stop overcharging people. After standing for over 20 minutes waiting to return, we have been charged for an extra day! This is outrageous and downright theft. I want my money back now. To add insult to injury, I've been on hold for 40 minutes trying to resolve! What a poop show. I'm going to tell as many people as possible about your company's practices and horrible customer service!

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

The truck I rented had transmission issues. I called U-haul to try to figure out how to deal with them but didn't get any help. The truck would not shift when going up hills and the RPMs kept revving higher and there was a burning smell at times. Thankfully it made the 2500 mile journey but there were times when I thought it would not. Trucks should be in optimum working condition for customers especially when going long distances.

Jeremy H. 
Rating:
3.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Nothing😄😄 has the best experience can was clean and communication was great.

Cimire N. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very nice gentlemen that checked the truck and trailer in.

Marcie N. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Front desk gal was a joy to deal with. Very helpful.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Signal light out. Should've received a discount

sean N. 
Rating:
5.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA K. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Very nice people making it easy and fast to drop off

Marc K. 
Rating:
2.0

making customers stand out in the rain is not good customer service

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

excellent customer service

gregg H. 
Rating:
3.0

Was told I could pick up with phone at 8 then called and told couldn't it easy there there were 6 trucks in lot when I showed up after that when I left with the truck and turned on windshield wipers the wipers fell off

jason C. 
Rating:
5.0

Nothing, Sherri was professional, fast and courteous. Thank you, Steve Reid

Steve R. 
Rating:
5.0

Excellent!

BONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Padraic M. 
Rating:
5.0

Customer did not leave a comment.

Cory G. 
Rating:
5.0

All good. . Can't really think of anything to improve things

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The folks at this U haul location are super friendly and helpful!!!

laura B. 
Rating:
5.0

Very Friendly and helpful.

William G. 
Rating:
3.0

I had asked for a drop off location 2 miles from my home. Instead I had to go 23 miles to this location. The truck only gets 8 mpg. That means more expense that could have been avoided.

WILLIAM A. 
Rating:
4.0

Overall experience at the beginning of the rental was difficult and sprinkled with problems to say the least. 1) due to routing with your system, it told me the only location with a trailer next to my starting location was 50 miles away. I went to go get the trailer. 2) At the first location, the hitch would not fit over the ball of the trailer. This was due to a recent repair made on the trailer by the location. They were unable to get the trailer to hook up. 3) They found me a trailer that happened to 5 miles from my starting location. Why did the reservation system not send me here first? So, I drove the 50 miles back to get the new trailer. This whole mess cost me 100 miles of driving and almost two hours of lost time. The location I finally got the trailer from was great! They went above and beyond. The next problem came when I got the trailer home and opened the door. I was hit with the strong smell of cat pee. So, I had to drive the trailer to a friends house. I rinsed , bleached and scrubbed the trailer. This meant another hour of lost time. I called the U-haul customer service line. The first person I talked to, their computer froze so they sent back on hold to talk with someone about the issue. They told me I would receive a call regarding the issues I had. To date, no phone call has been made. My overall experience was extremely frustrating with a lot of lost time and miles driven. Add the lack of follow through on customer service following up adds to the frustration.

Amber E. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Nothing. Was a flawless experience for me.

BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

Great customer service. Rented what I needed - thanks!

Duken P. 
Rating:
4.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Super friendly and competent staff! Location was easy to access and lots of room!

William G. 
Rating:
5.0

This is a great site, easy to access and lots of room. Staff was super friendly and the transaction was very smooth!

William G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

I am not a happy U-Haul customer because of the cost to rent the trailer.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
1.0

She is hate full Can't Change a person LIKE THIS !!!

frances G. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
3.0

Customer did not leave a comment.

Lorrine S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Fast easy and affordable

David P. 
Rating:
5.0

Top/front of van had a pretty bad leak, leading to water pooling in the “attic”. Location is fast and very efficient. Excellent service from them always.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Madeline S. 
Rating:
5.0

Customer did not leave a comment.

Mel E. 
Rating:
5.0

Just about faultless. Slick and quick service.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Excellent, thoughtful service (perfectly happy to park the trailer for a nervous reverser! - very thoughtful.)

Christopher B. 
No reviews have been submitted for this location.

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