Customer Reviews for Liberty Fields Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty Fields Auto

Overall rating:

Reviews without text are currently hidden. Show them

ALTHEA H. on

Rating:

Customer did not leave a comment.

Shalima M. on

Rating:

Customer did not leave a comment.

Goenia H. on

Rating:

Nothing

Roger Z. on

Rating:

Just make sure that Trish is there!

PETER G. on

Rating:

nothing everything was exceptional

Dawn C. on

Rating:

Customer did not leave a comment.

sharon l. on

Rating:

Took about 10 minutes to answer some questions, show ID and I was handed the key. Professional on the pickup and the drop off. Highly recommend.

Timna M. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

MUHAMMAD J. on

Rating:

Don't explain clearly

ANAN R. on

Rating:

Customer did not leave a comment.

nigel p. on

Rating:

Excellent

Kurt B. on

Rating:

Trisha was very helpful and easy to work with. She made our transaction very easy although we had a tight schedule. ..

Hugo E. on

Rating:

Customer did not leave a comment.

Sarah B. on

Rating:

Attention to detail and customer service is important

George M. on

Rating:

Customer did not leave a comment.

ANTHONY B. on

Rating:

I asked the sales guy questions and he had answers. Did not keep me WaitinG at all, for Pick up or Delivery

CHERRON C. on

Rating:

Customer did not leave a comment.

christina c. on

Rating:

Customer did not leave a comment.

Chandrani M. on

Rating:

Customer did not leave a comment.

Ryan J. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Excellent customer service . Ms. Tricia was very nice to make an reservation and mr. Rush sun was good explaining the contract and showing the vehicle. Pls relay my message to them to keep up the service they are providing . Again thanking you for excellent service provided to me.

Ronald H. on

Rating:

Customer did not leave a comment.

Joan G. on

Rating:

overall experience was excellent

Kathy L. on

Rating:

Customer did not leave a comment.

Anthony S. on

Rating:

Nice people working there. They were kind and got me in and out .

Andrea B. on

Rating:

Louie was very professional and helped me find a vehicle the moment I stepped foot into his office. He was kind and patient and listened to my needs. He addressed the issue immediately and knows what he is doing! This guy needs a promotion! Matter fact, I went back there again few days later to make another rental reservation. Thank you Louie!

Giovanna L. on

Rating:

Very good customer service

Katalia K. on

Rating:

I had to wait 2 hours for a truck to arrive, when I was told 30 minutes. I had to pay more money out of my pockets per hour to the movers who were waistin an extra 2 hours of my money. And I wasted 2 hours of my time waiting for the rental vehicle. Horrible experience. I was told I would get a discount for waiting 2 hours. I have not recieved one and I plan to share this horrible experience on social media and with friends and colleauges. No one has contacted me from uhaul for any compensation

Jessica S. on

Rating:

Customer did not leave a comment.

Ranfis F. on

Rating:

They were very nice . And helpful and answerd all the questions that i had.

ASSAEDI G. on

Rating:

Customer did not leave a comment.

sergey s. on

Rating:

The staff at this location are great. When you need a truck or a van they will have it for you. Vehicles are always cleaned and maintained. If you are not sure about where to rent a truck and not being ripped off - give this place a shot and you'll see a difference why they stand out their competitors.

rafael s. on

Rating:

Spectacular customer service

Samantina Z. on

Rating:

Customer did not leave a comment.

Anwar J. on

Rating:

Customer did not leave a comment.

ivan g. on

Rating:

Customer did not leave a comment.

Feliciano R. on

Rating:

Great customer service!

GENESHA S. on

Rating:

Customer did not leave a comment.

Mansfield G. on

Rating:

Just keep doing what you're doing fast service in a very friendly way

Rhaneawrys P. on

Rating:

Customer did not leave a comment.

Anthony L. on

Rating:

Nothing all was perfect

nicholas i. on

Rating:

Excellent people

HECTOR J. on

Rating:

Very professional and friendly customer service. Will rent from this place again.

Omdutt M. on

Rating:

I was ripped off.. I paid cash when I return the rental and still was billed on my credit card.. very unhappy and will never us this service ever again.

KIRKLAND A. on

Rating:

Make location bigger

Matthew S. on

Rating:

The only problem i encountered was the fact that i was only notified of the location change untill the very last minute and at that i didn't have any information on me at the time but all in all i had a great experience with this transaction. I would recommend this location to my friends and family

frank s. on

Rating:

Customer did not leave a comment.

Yesenia A. on

Rating:

Excellent service. If I ever need it again I'll be back to this location.

timothy h. on

Rating:

Better office

Boaz H. on

Rating:

Louis was very professional. Would highly recommend this location to anyone. The only issue I had was I had to wait a while for them to clean the inside of the truck because the previous renter returned the truck dirty.

SUSAN V. on

Rating:

The service was very friendly, quick and the van was spotless. The only problem is that because of the highly industrious location, there is nowhere to park and you cannot double-park even if waiting for someone. I have no idea if it is even possible to improve this due to the location. I give the staff and the service provided a rating of "excellent". The physical location of this U-haul however gets a rating of "below average".

Malinie S. on

Rating:

I rented the uhaul on 4/15 to return after 8 hours. The location closes early and does not have a drop box. The manager was very rude to us and told us that we had to have it back in the location by 9am the next morning. This was an inconvenience to us because we picked this up at 2pm and hoping to return the same day. I've never experienced such bad customer service. The person in charge was so nasty and confrontational. When we picked up the truck it was not clean and we returned the same way and was charged $15. I sat in my car and watched someone take two seconds to just sweep the back of the truck and then I was charged $15. I should have been given the option to clean it but was never told I had to do that. I'm not sure who uhaul entrust to run their business but this was a horrible experience. This is being runned out of a small unprofessional mechanic shop with a very nasty owner. Someone needs to inspect this location . I am very disappointed with this service and the money I spent. I will never use this location again or recommend to anyone. I will make sure this feedback is written everywhere on the media . I've never had such an u professional experience. I would also like this to be sent to the head of uhaul.

joseph c. on

Rating:

Customer did not leave a comment.

joseph c. on

Rating:

Very friendly and helpful.

narendra p. on

Rating:

Customer did not leave a comment.

Saihou M. on

Rating:

Customer did not leave a comment.

Adrienne H. on

Rating:

Customer did not leave a comment.

NATHAN l. on

Rating:

Customer did not leave a comment.

nigel p. on

Rating:

Very good service they go out of the way to please you

Jonathan S. on

Rating:

Very helpful and friendly

carlos g. on

Rating:

Super friendly. Def will go to him again.

jorge a. on

Rating:

Customer did not leave a comment.

Gavindra J. on

Rating:

Customer did not leave a comment.

ANDRE L. on

Rating:

The owner and secretary were great. No stress.

Darinia Z. on

Rating:

Customer did not leave a comment.

JOY K. on

Rating:

Customer did not leave a comment.

LOREE M. on

Rating:

Customer did not leave a comment.

Tracy W. on

Rating:

Customer did not leave a comment.

ASHLEY E. on

Rating:

Customer did not leave a comment.

Peter M. on

Rating:

Customer did not leave a comment.

ELIZABETH P. on

Rating:

Customer did not leave a comment.

nigel p. on

Rating:

Customer did not leave a comment.

vidyasagar p. on

Rating:

Customer did not leave a comment.

LARRY N. on

Rating:

Customer did not leave a comment.

CALVIN M. on

Rating:

Customer did not leave a comment.

sugui f. on

Rating:

Customer did not leave a comment.

PABLO S. on

Rating:

Customer did not leave a comment.

WENDY M. on

Rating:

The staff here were extremely nice and friendly. I ran a little late for pick up and drop off and they were very understanding and accommodating

Jiri V. on

Rating:

Customer did not leave a comment.

DENICE S. on

Rating:

Customer did not leave a comment.

Christopher C. on

Rating:

First time renting a U-Haul vehicle and my experience at the location I went to was a great one. I would rent again from there as well as tell my friends and family to do so when they are in need of a rental van or truck.

GERMAN D. on

Rating:

Customer did not leave a comment.

NAZEERA S. on

Rating:

The owner at the location was amazing. I walked in there stressed out because I desperately needed a van and he assured me he would do everything he could to help me and within a half an hour I had a van!

JUAN C. on

Rating:

great staff

ANNETTE P. on

Rating:

The customer service is excellent and they all went out of their way to help me!

Alex C. on

Rating:

I can't think of anything in particular. Excellent customer service.

EDDIE T. on

Rating:

Customer did not leave a comment.

Cyril B. on

Rating:

The owner had a very nasty attitude over the phone. There was confusion over the location. I'd use uhaul again but definitely not that location.

SEBASTIAN M. on

Rating:

More communication with renter or have drof off key location on closed days

JACOB G. on

Rating:

the cabin needed a air refreshner

Kevin D. on

Rating:

Customer did not leave a comment.

CAROL B. on

Rating:

Have more trucks at this location...

Nelisa V. on

Rating:

This has to be the best experience I have had! The owner was wonderful, thorough, professional and so nice!

WARREN G. on

Rating:

Customer did not leave a comment.

MIKE R. on

Rating:

Customer did not leave a comment.

ALIX P. on

Rating:

Customer did not leave a comment.

JUAN R. on

Rating:

The gentleman at the location was very helpful.

Janae w. on

Rating:

Have express check out honored anything uhal makes you do online prior to arrival to speed the process up had to be redone all over. Truck was not ready in time waited about 30-45 mins.

Shabaanalauren H. on

Rating:

Customer did not leave a comment.