Customer Reviews for Liberty Homes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Liberty Homes

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Danique M. on

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I was highly upset at the staff using the 24/7 truck share. The app itself was great and easy to use. However, when I got there to get my truck, they failed to assign a truck to me the night before and I waited 30 mins till I finally got corporate on the phone and then another 30 mins for them to figure out they the reason I couldn’t select “pick up truck” on the app and start the process, was because they failed to assign a truck even though I did the express check in the day before and they were rude when they realized they made the mistake!

James U. on

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toni b. on

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Andrew B. on

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John M. on

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Karen H. on

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U-Haul place was closed no clear instructions on how to pick up U-Haul when I dropped it off no clear instructions on where to drop it off and the clerk in Rowlett was incredibly rude. The original one that helped us check it out was a different location and he was actually nice the rest of the experience very poor .

Stephanie J. on

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The salesman was very helpful, friendly, and able to fix what the previous salesman messed up.

April S. on

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The Customer Service was Excellent. Friendly and Fair.

John W. on

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Brittani R. on

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Elizabeth M. on

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brian b. on

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Because rain was predicted, we didn't wait for Saturday to return the truck. We brought it in just before 9PM and had to park it outside the gate. I entered under the gate but could not find a key drop box, so I placed the key under a small concrete block right in front of the door. We called back this morning and they told us they had found the key and checked us in, so all went well. They were very friendly.

Christopher M. on

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Jennifer B. on

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Very friendly. Very accommodating. We would definitely recommend. Thank you!

timothy e. on

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Cheryl R. on

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William W. on

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Sid S. on

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Helen R. on

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Emily B. on

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Donnie H. on

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Nicholas B. on

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BARBARA C. on

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Thank you for a convenient & easy process. Moving is stressful in itself and you made it a little easier. Thank you. Barbara Chamber and Chambers Family

TIMOTHY M. on

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Peggy G. on

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JARED W. on

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juan M. on

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SEIYOUNG K. on

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Double check fuel level and items

jennifer m. on

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We received excellent service.

Bob M. on

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Joseph P. on

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Brittany H. on

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Tiffany R. on

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MARGARET M. on

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Extremely friendly and personable staff. I will always go here for Uhaul needs.

bill p. on

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I discussed this with Mark yesterday.

Wendell R. on

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Agent did not even come outside. Had to disconnect and spot the trailer myself in 108 degree heat.

Rene C. on

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Great guys, very helpful!

daniel e. on

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called another location and was directed to Liberty Homes. very helpful and knowledgeable staff. will use them again.

Richard P. on

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You didn't have the truck in stock, that I reserved, gave me a smaller truck, then charged me almost double, because I had to make two trips. Very unprofessional. Then you over drafted my bank account, when you took the money out that you weren't supposed too

Hollie C. on

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sandy j. on

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Douglas H. on

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Very fast, efficient return

Tamika D. on

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Considering I had the worst experience ever with Uhaul the night before this guy went above and beyond to help me.

Debra B. on

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my local uhaul location was moved.. now there are 3 different uhauls in my area confusing. overall uhaul delivered as promised and was very convenient for my move. Daniel in cailfornia was extremely helpful and I would use them again and recommend to others.

kendall w. on

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