Customer Reviews for Liberty Rent4U
(U-Haul Neighborhood Dealer)

2,332 reviews

410 N Church Rd   Liberty, MO 64068
(West side of I-35 between 291 and 152)

(816) 792-5497

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(816) 792-5497

410 N Church Rd
Liberty, MO 64068
(West side of I-35 between 291 and 152)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The service was great. Driving through the "circle" needs repair. I didn't want to drive my car through there due to the major holes. The staff was extremely professional, helpful and took measures to make sure we were safe during our transactions.

VALENCIA B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Very friendly and great to work with.

JEFFREY H. 
Rating:
5.0

Nothing here that I noticed, everyone was very helpful and the conversation I had with the owner was very positive

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Bryce W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
2.0

Better customer service. Greet and thank yiur customers, be friendly. Honestly I wont rent from that location again and probably use a diffetrnt company.. Price ridicilous.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

timothy T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing you guys are always so great , thank you.

Deanna A. 
Rating:
5.0

Crew was great!

Sharron S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Not rely solely on customer's cell phones for check in. Also, it is super tedious having to photograph every ding and mark on the truck before leaving: why is each truck not gone over after it is returned instead of relying on the next customer to document issues that should already have been seen.

NIKKI S. 
Rating:
4.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Process of pick up and drop off smooth and without issue. Friendly staff.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

leslie B. 
Rating:
2.0

Tell customers they need to get pic of mileage before they turn in key so it doesn't cost an extra $20

EVE W. 
Rating:
5.0

Great people were helpful at every turn.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Staff was very friendly and helpful. Will use this place for other rentals.

Vickie W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

Myron N. 
Rating:
5.0

Wash the windshield

TERRY S. 
Rating:
5.0

This center was very friendly and accommodating to my needs and meet and exceeded the help I requested.

RONALD K. 
Rating:
5.0

Smooth rental. Better price than others I found.

ROBERT P. 
Rating:
5.0

The 24\7 pickup is to complicated. How come its so easy to rent a truck when you go inside the store but so difficult when doing it online with the 24\7 option?

Krystan K. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

The auto trailer was picked up at the Tiffany Springs location, not Liberty, but I must point out IT IS UNSAFE AND SHOULD NOT BE RENTED UNTIL IT IS REPAIRED. The Ratchets are in an unsafe state of disrepair and release with th slightest pressure. I had to stop and adjust them every 10 miles because the became loose or came completely off the passenger side tire more than once ! I reported it when I turned it in at the Tyler, Texas location on the WNW Loop 323 ! RENTER BEWARE !!!

CARL B. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Ratcheting strap mechanisms need mor regular lubrication

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Tewodros A. 
Rating:
5.0

Great experience and a clean truck.

BRIAN B. 
Rating:
5.0

Thank you very much for your help. The team is always so helpful and appreciative for my business.. also,, Courteney has a great attitude!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Liz M. 
Rating:
4.0

Customer did not leave a comment.

BRECKEN B. 
Rating:
5.0

Customer did not leave a comment.

Juleen B. 
Rating:
1.0

They staff was rude I advised the truck was in poor shape lots of damage roof leaked causing damage to personal belongings they stated the truck is not water right there not liable. I advised the truck needs front end work it's all over the road they did not care except to get it back out to the next customer.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Liberty Rent4U is the very best! Great people!!

MICHAEL C. 
Rating:
5.0

Always a pleasant experience. Great people.

David G. 
Rating:
5.0

Customer did not leave a comment.

C BERNARD M. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

She was very nice to me and took care of the rental. I showed up last minute and got a trailer without any problems at all. The trailer had brakes and that was nice also. +++

MARK L. 
Rating:
4.0

Everyone I had interaction with at the front counter seemed just very “matter of fact” just like they have trained themselves to say this only one way because they are tired of the same questions and complaints which they forget are with entirely different customers than the last. Show some gratitude for mine and everyone's business that walks through that door during these times. You certainly have not suffered as a business like people out here have suffered as individuals. Be excited that we are willing to come in your store when there are half a dozen others between us and you. You can give us all the info in a manor that is appreciative.

JOEL C. 
Rating:
5.0

Have all truck sizes available.

Tina E. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Keep the process quick and running smoke.

GEORGE B. 
Rating:
4.0

Nothing they did a excellent job

JON K. 
Rating:
1.0

Spent over an hour to get checked in to get a truck through the 24 hour check in process, lost an hour of my reservation, attendant showed up and didn't want to assist. Bad customer service

Michelle K. 
Rating:
4.0

I did everything on line and still I had to wait at the store for 15 minutes to get the truck.

JOSHUA W. 
Rating:
5.0

Great service. This location really went above and beyond and made my move so much easier.

OLIVIA H. 
Rating:
5.0

Great service

Eileen E. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Very friendly assistance

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

i was happy with this location it took us 3 places to get a uhaul truck we needed it longer for 3 day is what we were shooting for but we got some of the work done other placces did not even have a truck availbel i live in raytown mo we went all the way to liberty mo to pick up a truck, my sister did most of the driving in her car to find a place. we were thankful for what we got done

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

Dollyrae H. 
Rating:
5.0

Very friendly staff

Cynthia A. 
Rating:
5.0

Nothing. The entire experience was way beyond my expectations.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

Jody E. 
Rating:
5.0

From the moment you walk in your greeted by the employees and they are well trained to take care of your needs.

Nicholas S. 
Rating:
5.0

Very polite staff

HOANG YEN M. 
Rating:
5.0

I think everything was fine.

Luis D. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

I felt really good about the way things went. Very courteous and thorough! I'll be back

Sid J. 
Rating:
5.0

DJ and his crew are the best, and we always get excellent service from them. They have really helped out small business out. Thank you!!!

Emmett S. 
Rating:
1.0

I would not recommend this location. They charged me $7 for a utility dolly that I did not use. They claimed the seal was broken when it was not. Employee didn't know how to use the computer system to find my final bill to reverse the charge. I have to file a dispute with my credit card company. Beware of this location they'll scam you out of money.

CHRISTOPHER MILL J. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

My experience with this location was excellent. The ladies in the front were very professional and a joy to work with. They were very helpful in getting my reservation changed and I am very grateful for their assistance. I will always use this location for my truck rental needs.

Joe I. 
Rating:
4.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Everything was great. The was of minimum of “check in work”, the people knew their job & trailer was ready. Within 20 minutes I was hooked up & on the road

Richard A. 
Rating:
5.0

Friendly staff. Quick service.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MARIBETH R. 
Rating:
3.0

Ask the customer how they prefer to pay instead of deciding for them. The way the final payout was done was unacceptable.

TOMMIE G. 
Rating:
4.0

I did not appreciate having to drive an extra 15 miles from a location close to me. Nothing wrong with the location if it was actually close to where I needed the truck.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
5.0

Very professional and accommodating. Extremely thorough. Will definitely be back.

Michael F. 
Rating:
5.0

Easy to Reserve on line and picked up as expected- I was very pleased. I would recommend

Bob M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

We were extremely disappointed in your check-in process. It is obvious your process is geared toward the young and not the elderly who do not use cell phones for every day living. Your lack of customer service at the check-in process is disgraceful. We had to do our own check-in with no tutorial or instructions. It was a miserable customer service failure.

John B. 
Rating:
4.0

Fix the parking lot and driveways.

DAVID P. 
Rating:
5.0

Excellent

JERRY S. 
Rating:
5.0

Location was fine. No problems. Easy to work with. Friendly Not happy with trailer. Gate was not even 5 foot wide on a 6 foot wide trailer. Thats why I got the 6×12. Was not able to load mower I rented it for. Had to borrow another trailer from someone else and didn't use the one I paid for

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

One time your battery was down and we had jump started.

AHILE K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Great place!

TABATHA B. 
No reviews have been submitted for this location.

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