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Josh C
Customer Reviews for Liberty Rent4U
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very pleasant experience with Liberty Rental 4U. I will be going back over the next three weekends.
Brett CReserved a 20ft. Wasn't available that day. Rented a 15 ft and was given a discounted miles rate. That wasn't a good a good deal since we had to make another trip. i don't believe the gas tank was completely full since it took 11 gallons to fill up going 89 milesy
Homer SThey take care of business.
RUSSELL AGreat service!!
Gene GThe appliance dolly that I paid $10 for was very inefficient. It is hard to get the bottom of the dolly close to the appliance. If someone lifts up on the appliance then the dolly slips off. Uhaul definitely needs better appliance dollies. We moved an oven, which should have been an easy move, but it was difficult with that dolly.
Jack DI can't overstate the extent of the positive experience we had renting from this location! The retail space is clean and well maintained. The staff; knowledgeable, courteous, and efficient. The equipment easily accessed and in good working order. In conjunction with the UHaul app I was able to reserve and (mostly) check-in at pick-up. The professionals at the Liberty UHaul location walked us through the rest. Highly recommend renting from this establishment!
Deborah HThis was a fabulous location, they helped us with everything we needed, gave us a tape gun for free, and couldn't be happier. I was happy to spend money with U-Haul with this location
Steven JEveryone here is very helpful, everytime im here.
Harmony sSeats and floors were dirty and dusty and I believe they over charged me on mileage.
Jason NSo accommodating!! Thank you much for the help!!
JEFFREY NA very well maintained, competently staffed, and well stocked location in a highly visible location. One of the best I've ever frequented!
Deborah HEntered all info online (vehicle make etc) yet have to redo at time of rental. Redundant
Karl DI have used this facility so many times and they make the process so fast and easy.
Theresa DEverything related to the rental was good
Curtis SThe truck was very dirty when I picked it up. The whole cab area was dirty. It had a scented tree hanging on the rear view mirror like it was someone’s personal vehicle and I just borrowing it.
Katrina BThe employees at this U-Haul location are always helpful and efficient.
Jennifer MExcellent customer service experience. Nothing it was a smooth transaction for me
Pamela MI stated what vehicle I was going to tow, however the tow straps wouldn’t even reach half way around the tires. Having never towed a vehicle before this was disheartening and scary. Thankfully, I had heavy straps and was able to secure the vehicle properly.
Jennifer MEverything was great!!
JOEL DGreat professional staff. Will always rent from them
Michelle GOpen the door before 8am Lubricate the doors on the trailer I rented. Latch handle was rusted and therefore not operational Have the person who signed me in get rid of her attitude. Don't forget my pads next time. Had to turn around halfway to my move destination Overall experience very poor.
Gus MGreat 👍 👍👍👍
Clarence BThe ladies were awesome at the place. Very helpful and quick to assist.
Michele MWhen we picked up the truck, the service wrench was on the dash. Truck ran fine for us but should probably do better at checking the equipment before letting someone rent it out.
Chris PSo kind and helpful! Will be coming back. (:
Lauren CEven though they didn’t have a truck right away they helped me made a reservation. During that time a truck was returned early and they had me in it within minutes. They were wonderful to work with!!
Sanya BI really appreciate all the assistance and patience the U-haul employees have given me. Usually I rent a truck 1-2 times per year from this location.
Jennifer MHave yard attendant check out equipment prior to releasing. In my case I rented a transport trailer and he backed me up and hooked it up for me which was great. Well with my knowledge of trailers I did my walk around prior to departure and found one of four tires flat. This should have been caught prior to hooking up. Luckily they had another. What if this was someone who doesn't have the knowledge they would have been stranded after closing time.
Stanley SException service and pleased with the motorcycle hauler, made the transport easy.
Steve WVery good ppl to work with on your rental. The ladies at the counter are very helpful, friendly, and knowledgeable. All the other workers move at a good pace, they don’t leave you waiting forever. Def a good choice.
John JA little dirt. The door was in need of repairs. Great customer service. I would rent again at this location.
Angela KVery friendly and accommodating!
Leslie LCourteous, knowledgeable service.
Stephen OGarbage left in cab
John Hno improvement needed
floyd sThank you for your professionalism, kindness, and dedication to service.
Christine JCharges for extra rental day with employees informing me that as long as the rental is returned within 24 hours I was fine to keep longer. Completely out raged about poor communication and lies being told to customers.
Micheal GI’m a big fan of U-Haul, pretty much exclusive in three moves over the past year. Concerning the trailer rental over this weekend, I might suggest that it would be helpful to provide a quick comment about the technical hook up specifically understanding that there are brake applications that interface with Truck technology would have been good . You guys are incredible! Thank you!
Rick HMake customers aware of potential cleaning costs
Andrew K