Customer Reviews for Liberty Rent4U
(U-Haul Neighborhood Dealer)

2,367 reviews

410 N Church Rd   Liberty, MO 64068
(West side of I-35 between 291 and 152)

(816) 792-5497

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(816) 792-5497

410 N Church Rd
Liberty, MO 64068
(West side of I-35 between 291 and 152)

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 10 am - 4 pm
  • Thur-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented multiple times and have had a good experience everytime.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
2.0

I scheduled an auto transport a week in advance. The tires on the trailer were bad. One was so bald there was no tread and it was cupped on the inside. Not at all safe or legal to be on the road. I noticed the tires on my inspection-should have been caught by someone on your end. The lot attendant did a great job. There's was another guy that gave resistance on switching to another trailer or changing out the worst tire. In the end I was able to take a different trailer. It was a hassle that should not have occurred. The location itself is hard to navigate. Large hill in the back where the trailers are. Very muddy and rough.

MERLE W. 
Rating:
5.0

Everything was fine

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

I was charged double of what I should have been charged because the original location I was to pickup from the equipment was not available. So 4 locations later and an additional 13 miles from my original location of pickup. I asked to just return to the location off Church RD in Kansas City/Liberty and because of this I was charged double. IT WAS NOT MY FAULT THE EQUIPMENT WAS NOT AT THE ORIGINAL SPOT FOR ME TO PICK UP BUT YET I PAID DOUBLE!!!

Julie R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

Equipment was very dirty and coated heavily in ice/snow.

RITCHIE K. 
Rating:
3.0

Nice, but unorganized. A little slow with having things ready

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

grate thanks

ALI O. 
Rating:
1.0

Got charged an extra 50 for a cleaning fee when the equipment was not dirty and a missing parts fee when all parts were there

Jacob M. 
Rating:
5.0

Had issues with the app, but just checked in inside the store. Overall was a smooth process.

Matthew C. 
Rating:
5.0

19.95 a day ended up being almost 100 a day

JASON K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

All was good

MARK G. 
Rating:
5.0

Stay as cordial as you are, great services!!

JAMES P. 
Rating:
5.0

Everything went well. No problems. Thank you.

RITA M. 
Rating:
4.0

The online return is a pain my location app did not work so return was a joke! I have to call office first thing in am to make sure all worked out

DEBORAH K. 
Rating:
5.0

Great service!

JOEL D. 
Rating:
5.0

Very helpful staff. Pleasant experience to a stressful move. Highly recommend to anyone.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Marla N. 
Rating:
3.0

Customer did not leave a comment.

LELA V. 
Rating:
5.0

Have some complimentary suckers available 😂 😂 😂. No just kidding . Very nice people and everyone was very attentive and provided good customer service.

Greg A. 
Rating:
5.0

We had to swap trailers because the first one wasn't large enough and the employees at this location were totally awesome!!!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

FINIS D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
3.0

Customer did not leave a comment.

Marvin N. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The service was great. Driving through the "circle" needs repair. I didn't want to drive my car through there due to the major holes. The staff was extremely professional, helpful and took measures to make sure we were safe during our transactions.

VALENCIA B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Very friendly and great to work with.

JEFFREY H. 
Rating:
5.0

Nothing here that I noticed, everyone was very helpful and the conversation I had with the owner was very positive

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Bryce W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
2.0

Better customer service. Greet and thank yiur customers, be friendly. Honestly I wont rent from that location again and probably use a diffetrnt company.. Price ridicilous.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

timothy T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing you guys are always so great , thank you.

Deanna A. 
Rating:
5.0

Crew was great!

Sharron S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Not rely solely on customer's cell phones for check in. Also, it is super tedious having to photograph every ding and mark on the truck before leaving: why is each truck not gone over after it is returned instead of relying on the next customer to document issues that should already have been seen.

NIKKI S. 
Rating:
4.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Process of pick up and drop off smooth and without issue. Friendly staff.

Joan G. 
Rating:
5.0

Customer did not leave a comment.

leslie B. 
Rating:
2.0

Tell customers they need to get pic of mileage before they turn in key so it doesn't cost an extra $20

EVE W. 
Rating:
5.0

Great people were helpful at every turn.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Staff was very friendly and helpful. Will use this place for other rentals.

Vickie W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

Myron N. 
Rating:
5.0

Wash the windshield

TERRY S. 
Rating:
5.0

This center was very friendly and accommodating to my needs and meet and exceeded the help I requested.

RONALD K. 
Rating:
5.0

Smooth rental. Better price than others I found.

ROBERT P. 
Rating:
5.0

The 24\7 pickup is to complicated. How come its so easy to rent a truck when you go inside the store but so difficult when doing it online with the 24\7 option?

Krystan K. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

The auto trailer was picked up at the Tiffany Springs location, not Liberty, but I must point out IT IS UNSAFE AND SHOULD NOT BE RENTED UNTIL IT IS REPAIRED. The Ratchets are in an unsafe state of disrepair and release with th slightest pressure. I had to stop and adjust them every 10 miles because the became loose or came completely off the passenger side tire more than once ! I reported it when I turned it in at the Tyler, Texas location on the WNW Loop 323 ! RENTER BEWARE !!!

CARL B. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Ratcheting strap mechanisms need mor regular lubrication

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Tewodros A. 
Rating:
5.0

Great experience and a clean truck.

BRIAN B. 
Rating:
5.0

Thank you very much for your help. The team is always so helpful and appreciative for my business.. also,, Courteney has a great attitude!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Liz M. 
Rating:
4.0

Customer did not leave a comment.

BRECKEN B. 
Rating:
5.0

Customer did not leave a comment.

Juleen B. 
Rating:
1.0

They staff was rude I advised the truck was in poor shape lots of damage roof leaked causing damage to personal belongings they stated the truck is not water right there not liable. I advised the truck needs front end work it's all over the road they did not care except to get it back out to the next customer.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Liberty Rent4U is the very best! Great people!!

MICHAEL C. 
Rating:
5.0

Always a pleasant experience. Great people.

David G. 
Rating:
5.0

Customer did not leave a comment.

C BERNARD M. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

She was very nice to me and took care of the rental. I showed up last minute and got a trailer without any problems at all. The trailer had brakes and that was nice also. +++

MARK L. 
Rating:
4.0

Everyone I had interaction with at the front counter seemed just very “matter of fact” just like they have trained themselves to say this only one way because they are tired of the same questions and complaints which they forget are with entirely different customers than the last. Show some gratitude for mine and everyone's business that walks through that door during these times. You certainly have not suffered as a business like people out here have suffered as individuals. Be excited that we are willing to come in your store when there are half a dozen others between us and you. You can give us all the info in a manor that is appreciative.

JOEL C. 
Rating:
5.0

Have all truck sizes available.

Tina E. 
Rating:
5.0

Customer did not leave a comment.

TROY H. 
Rating:
5.0

Keep the process quick and running smoke.

GEORGE B. 
Rating:
4.0

Nothing they did a excellent job

JON K. 
Rating:
1.0

Spent over an hour to get checked in to get a truck through the 24 hour check in process, lost an hour of my reservation, attendant showed up and didn't want to assist. Bad customer service

Michelle K. 
Rating:
4.0

I did everything on line and still I had to wait at the store for 15 minutes to get the truck.

JOSHUA W. 
Rating:
5.0

Great service. This location really went above and beyond and made my move so much easier.

OLIVIA H. 
Rating:
5.0

Great service

Eileen E. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Very friendly assistance

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

i was happy with this location it took us 3 places to get a uhaul truck we needed it longer for 3 day is what we were shooting for but we got some of the work done other placces did not even have a truck availbel i live in raytown mo we went all the way to liberty mo to pick up a truck, my sister did most of the driving in her car to find a place. we were thankful for what we got done

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

Dollyrae H. 
No reviews have been submitted for this location.

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