Customer did not leave a comment.Travis F.
Customer Reviews for Liberty Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't charge a cleaning fee when the vehicle was picked up dirty ðŸ‘Scott M.
The clerk that helped me went above and beyond expectations.tony D.
The guy at the store was so rude. It took him 30-40 min to set me up, and I was on a time frame. He also kept motioning people to checkout in front of me - very irritating. He had an awful attitude and was extremely unprofessional. He mentioned, â€œI'm going to fire the ownerâ€ several times to the older man behind the counter. Will not recommendMichael M.
I was overcharged. I returned the truck an hour and a half before it was due and yet I was charged for a second time block.Davieon H.
Received a phone call the day before our scheduled pick up at the U-Haul regular store to tell us it had moved to a gas station for pickup. Showed up on time at 8:00 am. After an hour and a half, with us being the ONLY people there-the Clerk finally released the truck. He said they were waiting on a checklist from U-Haul and they had not sent it. Then a half dozen other problems. We missed our pick up of furniture we had purchased on Marketplace and it was sold to the next person. We paid $12 bucks to rent a dollie and we're told you were â€œall outâ€ we asked if we could drive to another location to pick one up and we're told there were not any. No refund either even though we were told it would be removed. The truck was dead on empty and barely made it to gas pump. I was injured moving the fridge because of no dollie. Dark purple bruises all over my arms. I look like a heroin junkie. This experience was an absolute nightmare. I will never use UHaul again. I will never recommend you to anyone. Save yourself time trouble money and frustration and just call a regular moving service. Since when did you start using run down gas stations for pick up and drop offs? So weird.Jeffrey P.
Reservations are never correct with uhaul. Website says available but the location did not have trailer or blankets. This happened last three rentals. If I reserve blankets then blanketed should be there. An email stating such would be considerate rather than getting there and told no blanketsLisa M.
Customer did not leave a comment.FERNANDO M.
The employee is very inexperienced and requires assistance to complete a rental contract. Allow plenty of timeCARL J.
Don't change the pickup location at the last minuteMatthew I.
Customer did not leave a comment.FRIDAY K.
The added mileage charges are equivalent to financial rape.Richard J.
Well, not over charge people. When i only drove in local distance,and hardly even drove the U.haulRoberto A.
The person stated he didn't have a record of us dropping off trailer n told me to call uhaul, I had my copy of sale n said for him to call uhaulâ€¦ it was a done deal on my sideDelora W.
More attendant, he had to shut his store to come outside to connect the trailer to the car. Stressful and time wastedWILLIAM C.
Customer did not leave a comment.jason J.
Customer did not leave a comment.Sonya W.
You were very accommodatingDERRICK R.
Make sure trucks have been checked in so that next customer can check them out quicklyBarry D.
Customer did not leave a comment.WARREN P.
Customer did not leave a comment.PAUL A.
Customer did not leave a comment.Howard U.
If your going to charge for having less fuel when returned, the company needs to to reimburse the customer for any extra gas.ir only seems like the right thing to do.Benita S.
Customer did not leave a comment.MERENDER B.
A customer went in and ordered a Uhaul. Apparently had my old number and instead of updating the profile for the new customer, they rented in my name. I received the email info in Texas. The rental was done in Georgia. I called the main Uhaul number and the phone rep was rude. I did speak to a rep at the store in Georgia and it was supposedly resolved. People need to check these contracts to make sure the info is correct at all times.blake L.
Customer did not leave a comment.ESHA W.
It took us over an hour to add insurance to our rental, and it seemed the personnel had no idea what they were doing. They also had us remove the trailer that we had not ordered from the truck.David B.
The check engine light was on,needs a new muffler was very loud. Heat would not turn off. The truck was clean.Danny C.
Make Sure Truck Is Operationally To Customer. I Was Not Satisfied With The Services. I Didn't Complete My Moving. The Truck Was Very Hard To Operate .And I Didn't Feel Safe In It.I . Store Attendant Showed No Concern About My Compliant.ORA R.
Needed help with equipment hook-up and had no help. And also only rented trailer for one day and was charged for two days. And no one was able to help me get refund for 2nd day..Donna H.
The truck is unsafe to drive- it pulls to the left when brakingMichael B.
Friendly and quick !! Good job!!Benjamine M.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.John C.
Customer did not leave a comment.Joanne B.
Customer did not leave a comment.Malcolm E.
The online rental pickup/ checkout process was very convoluted and confusing to begin with, and it was exacerbated by the fact that this location was a lockbox pickup only with no one to help. What would have been a simple process took over an hour.Timothy K.
U Haul representative Brittney, was so patient and helpful to me, she guided me step by step all the way to the end of getting my UHaul from the system, needs to be more like her for the people who is new to all this up to-date technology. Thank you so much Brittney.Doreen K.
Location was a a gas station but the staff was friendly and the process of picking the vehicle up and returning the vehicle was simple. Had a minor issue shortly after picking the truck up, the staff resolved it right away.Ashley K.
Customer did not leave a comment.KYATONYA S.
Customer did not leave a comment.Willie S.
Customer did not leave a comment.ronald S.
This gas station is old and falling apart. Outside just looks old and dirty. Looks very dark and spooky at night and doesn't feel safe.Celena S.
Customer did not leave a comment.Shanbria R.
Customer did not leave a comment.Megan G.
Review process took too long. Also tank was almost empty. Had to put fuel in before I drove it.Bradley V.
Location was convenient. Should be stocked with more supplies. Furniture protecters.Steven M.
Customer did not leave a comment.Celena S.
Great Service! In and out!Joshua T.
No one at location knew how to attach trailer and did not assistLINDA P.
Customer did not leave a comment.Lekendrick S.
Inflated costs, was charged a total of $153 for 5 hours. $42.27 was taken after I returned the van. The cost per mile was higher than what i was told. When i went back the next day to dispute the cost and that money was taken from my card WITHOUT my consent, the oerson on phone was rude, the person in store just shrugged. Appalling experience, will NEVER again use U-haul nor recommend this location. VERY DISSATISFIED.GURJIT B.
Customer did not leave a comment.JACK B.
Pickup location was a gas station with sex "enhancement" pills, porn videos, and magazines. He was having trouble with his computer and I has to call U-Haul customer service to get them to help. Thank god I picked up the truck and not my wife! I'm sure I'll not hear from anyone at U-Haul.Danny W.
One clerk and took an hour to rent a tow dolly because had to stop process for other customers.Sheryl C.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Michael D.
No one there to help disconnect the trailer. Trash and debris strewn all over the back of the place. It is a gas station/convenience store, and the guy was the only one there, working behind the counter. He said he would close out my account and send me a receipt. Then I got a receipt with an extra day's charge on it, plus an â€œafter hours drop off fee.â€ I dropped the trailer off at noon. I will dispute this charge on my credit card.GRADY M.
Customer did not leave a comment.Freddie C.
The Uhaul person didn't assist with the hook up. He was in a rush.Montavious P.
I rented from this location because it was the closest one to my house. I set everything thing up before arriving so all I had to do was pick up keys and go. However, there were no keys to pick up because they were still in the lock box. The store smelled horrible that I had to keep walking outside to catch a breath of fresh air. Then I had to wait for the attendant to inspect the vehicle and run my drivers license again. He couldn't figure out to do it. I was waiting 37 minutes until I finally said never mind I'll cancel the reservation. He then says let me try something else and called someone and instantly everything goes through. I chose this location for the convenience but from now on I'd rather just go a couple miles away and grab a U-Haul then have to deal with this place again.Narissa H.
Knowledgeable staff at location. Clean truck Also call center does not give correct infoKelly H.
It was more than an hour after they were suppose to open, no one was there. Then after dealing with some of your very unhelpful customer service online, they still didn't show up for another hour. Customer service online were not very helpful and it took way longer than necessary for them to make it right. And they did not make it completely right. Just scratched the surface, but I could tell they were unwilling to helpAnthony A.
I was charged over $160 for a local truck when I was quoted 39.00 Communication was horrible I confirmed one location they wanted me to pick up at 2 other locationsJuanita M.
Customer did not leave a comment.Preston H.
There was trash still in vehicle, and left over chicken bones behind driver seat cigeretts,Mary M H.
Customer did not leave a comment.Charles H.
Better windshield wipers. That's it.Preston H.
When I arrived at the location the attendant could not find my reservation, even after I showed my confirmation email. Luckily the truck I needed was still available for me to rent. The truck has fine. And the attendant himself was kind.Yokeca W.
Customer did not leave a comment.David F.
Customer did not leave a comment.Lewis B.
Do not give away a customer's reservation. I reserved 3 days early and got there and had to get a huge truck which was the only one they had, not the small one I reserved.Angie A.
Customer did not leave a comment.Randi T.
Trucks air didnt work well and the transmission was messing up. The people wasnt helpfulTonya H.
Customer did not leave a comment.Christopher ala L.
Customer did not leave a comment.John H.
Customer did not leave a comment.Ayo W.
Customer did not leave a comment.ANECIA W.
The store was dirty, smelled, stunk of smoke & incense, PLUS they had ADULT magazines staring you in the face as soon as you walked in the door!! The trailer exterior was good enough, but the interior had not been touched by the rental facility. We had to sweep out and use a blower to get it clean enough to pack. Will not rent from this location again!!Ronald R.
Kareem (store owner) is amazing to work with! If you could supply that location with one of the "trailer pullers" that would be helpful. I rent trailers often almost weekly and I have to reverse to the trailer and being by myself I have to constantly get out and gauge how much further to get directly to the hitch. That would be my only suggestion.ANECIA W.
I wouldn't recommend this location or dealer to anyone I know for the simple fact that everything was done unprofessional. With this being my first time using U-Haul I had a horrible experience. To start off the truck I was provided with had mechanical issues to the point where I was stuck on the road, almost had mÃºltiple accidents due to the truck stalling while I was driving, and not being able to start. When I returned the truck not only did I put in more gas than I was provided I parked it neatly and politely handed the keys back to the dealer. He then asked me to wait for 5 minutes while we finish up the paperwork to make sure everything was good. He then walks around the car to ensure there were no damages and gets inside the car and shuts the door. No communication on what he was doing he proceeds to try to charge my card without letting me know that I went a bit over the mileage which would of been fine if he would of communicated with me. He then gets out the card yelling the card declined the card declined because of his lack of communication I didn't know what he was talking about so I asked him for what and he proceeded to argue without showing me how many miles I went over or breaking down the charges then talking to his Coworker about me in a different language already had spent 185 dollars on the truck because I needed to move furniture now plus 50 dollars that I don't even know if I went over the miles because he didn't break anything down but just charged me saying I went over the Mileage but after this experience I will probably take my business somewhere else due to the unprofessionalism and poor service that I was given.Daniel W.
The man handling the rental was trying to use a tablet hooked to weak WiFi signal and it took FOREVER. Also when he gave me a different total from my internet price, and asked for my credit card information (which I had already entered online) I questioned why. He literally screamed in my face, "If you don't give me the card, you don't get the truck!" He was a VERY RUDE and offensive person. The truck was not ready when we arrived on time for pick up because he had not completed the return processing from the last user. It took over an hour standing there waiting for him to complete and he ended up having to call Uhaul to get it done. Meanwhile he kept leaving us to wait on his other customers as he was the only person working in the place. I will never go back to this business for any reason ever again. He was a TERRIBLE representative for Uhaul!!!James M.
There was terrible communication and charged me way more than they told me . I tried to do everything on my phone and I ended up having to go inside where they couldn't even find the key which made me late with getting my rental. Its been all a big mess! I didnt have this problem last time !Michaela H.
Customer did not leave a comment.Richard D.
The store owner could not understand English had me fill out my info on the tablet then messed up my entire rental request which I found out later when I called to ask further question due to store owner not knowing. He had no knowledge of the equipment leaving myself to figure it out. Very bad experiencevanessa S.
Directions and map provided to me through the link was incorrect. Had to call another u-haul facility in the area to determine the location. Took me ca. 1.5 hours to find the location and to complete the drop-off. As a result the vehicle was turned in later than expected and I was charged an additional days rental ($46.99). After lodging my complaint, I was told that the charge would be credited back to my card....we'll see.Gregory P.
Make sure the address is correct. The bad address in the correspondence took me 8 mies out of my way before I called.Dick H.
Quick and easy pick-up and drop-off. Super friendly staff.Corey S.
The store attedent was disrespectful. The truck wasnt clean or ready for pickup. I requested a dolly and furniture dolly, not on the truck when i arrived. Location of the truck felt run down and unsafe. Gas tank was only 1/4 full not ready for travel. The attendant barely spoke english and had no knowledge how to use the uhaul rental app. Never ever will i rent a uhaul again.juli C.
Even though I did an online reservation for this and a pre check in. The person didn't have my info easley at hand and when all was said and done I was charged a safe haul insurance charge I was neither asked about and did not authorize.rodney P.
Customer did not leave a comment.Reed J.
Customer did not leave a comment.Don W.
Find a location with experienced staff and working restrooms.Paul S.