The uhaul was very hard to handle & had trouble getting the key out of the ignition. When it was rented, the credit card & drivers license was handed to the person, but yet somehow they managed to put the wrong first name on the contract. When we picked up the uhaul, it did not have quite 3/4 tank of gas in it, but when we returned it, there was almost a full tank of gas. We returned the uhaul at 7:10 pm & was told earlier that someone would be there until 8:00 pm, but when we got there we had to call to get it turned in. We've been packing & moving all day, & this just made a very tiresome & stressful day even more stressful.Becky B.
Customer Reviews for Liberty Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim L.
Customer did not leave a comment.Clifton J.
Customer did not leave a comment.JACOB M.
Customer did not leave a comment.RALPH F.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.Mark E.
Thank youDebra B.
Customer did not leave a comment.william M.
The operating hours were 9 to 3. That does not give workable hours for delivery for someone to return equipment if they work an 8 to 4 job. They also refused to give me a receipt and stated it would be e-mailed to me within 24 hours. I am still waiting for the receipt. My office accountant is not happy with me for not having a receipt.CLYDE W.
Customer did not leave a comment.Richard R.
Very friendly service and very easyJulie S.
A/c went out 1 hour into a 5 hour drive to Arkansas in AUGUST. Nobody answered calls or texts. Roadside assistance didn't have anyone that could do a/c repair on the weekend. Finished the drive only to receive a $50 credit for the a/c going out. Roadside assistance guy said they've had several models like ours that the a/c is going out on. ?!?!? Would never recommend UHaul if this is what they have to offer!!!Amanda S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.William M.
Katie was extremely friendly and helpful. I would highly recommend this location to family and friends.Emmett C.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Jamie M.
Customer did not leave a comment.Justin 3.
No one informed me the truck I rented didn't have a ramp. Disappointed to find that when I got home. Made loading and unloading my heavy furniture & appliances, which is the reason I rented it, much more difficult. Feel customers should be told in advance if ramp is or is not included on the truck.Ron B.
Customer did not leave a comment.Ronald J.
Make sure the fuel is actually where they say it is! Make sure they dont tell people the uhaul can be dropped off anywhere.Tiffany H.
Customer did not leave a comment.Megan C.
Very professionalJack D.
Customer did not leave a comment.shawn W.
Customer did not leave a comment.DAVID G.
Professional and prompt to check us in.jeffery B.
Customer did not leave a comment.Kirsten C.
Customer did not leave a comment.Rodney F.
Customer did not leave a comment.Bjai R.
it was a great experienceMelissa S.
Customer did not leave a comment.Alan H.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.Krista W.
Great Service!Kati I.
Prompt and clean, friendly.Ken L.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.Carline G.
Customer did not leave a comment.joyce L.
Customer did not leave a comment.Scott J.
Russell was very helpful. He made sure the trailer was hitched securely and the lights worked. I will be using Uhaul again.merle B.
Customer did not leave a comment.William M.
Your larger trailers need to have jacks on the tongue. It was VERY DIFFICULT to lift, as I am disabled. Other than that no other problems. ThanksDean C.
Have an office manger who shows up to work on time, not 45 minutes late, then provides a lame excuse as to why.Michael M.
The man assisting us seemed extremely inconvenienced. He wouldn't even walk outside to help us find the right truck, or check the gas.Amy B.
Customer did not leave a comment.Billie P.
Customer did not leave a comment.Kristen M.
Customer did not leave a comment.karren G.
Service was quick and amazing!ETHAN J.
Customer did not leave a comment.Janet W.
Customer did not leave a comment.Hannah T.
When you make an reservation and you have a timeline to keep. It is very important to me that the store is open and they are there to assist on time. This place was 30 minutes late opening. Uhaul was supposed to be a 26 foot truck and it turned out to be less than 24 foot. This caused alot of problems and extra work. Your diagram is incorrect and needs to be updated. I am very dissappointed in my experience this time around.danny W.
The staff were very pleasant and very informative.Eric A.
Everything was great. Eric went above and beyond to ensure we had a pleasant experience. I was glad to see they were open when other dealers were not.LARRY B.
Satisfied with my experience with your business.diana H.
I reserved a vehicle for a certain date and time had to wait an hour for someone to show up it was rediculous!!!nick H.
Super helpful,knowledgeable and friendly staff. I highly recommend this location over others in this area.Trina A.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.Lawrence R.
I was completely satisfied and would happily use this facility again. They were very helpful.Larry B.
Customer did not leave a comment.samuel H.
I have rented moving trucks Fromm uhaul previously and my experiences with the company have always been good. This time, however, was the best experience I have had by far. The service was amazing and they were beyond helpful in every aspect.Samantha G.
Customer did not leave a comment.Katie R.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Ron M.
He was friendly and took time to answer all of our questions.Walter C.
Nothing, was great serviceANGELA H.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.heidi A.
Nothing, Eric was phenomenal, his expertise and experience helped me immensely. He was very professional.Lanita S.
Very friendly and helpful. In and out in no time.Courtney G.
Everything and everyone was great and easy to work with, made my job much easier than I anticipated ThanksTerry M.
Customer did not leave a comment.Joy W.
Customer did not leave a comment.Rachel G.
I was over charge for insurance. I'm not sure if the person knew what he was doing.Latonja T.
Customer did not leave a comment.lance W.
They went out of their way to provide me with a truck without any notice. Instead of making me go to another location to pick up the rental, they picked it up for me. Will highly recommend this location.Cathy B.
Very pleasant and helpful staff. Thank you for your help and kindness.Karen P.
Eric was very helpful and nice!!!! Great service!Donna S.
Thank you for pre-call to let me know exactly your location and staying over closing. Was a big help being in a new location. Thanks Eric.Sandra H.
Customer did not leave a comment.Bjai R.
Customer did not leave a comment.KATHY M.
Customer did not leave a comment.Sean M.
learn what your doingarthur S.
Customer did not leave a comment.arthur F.
Customer did not leave a comment.Kimberly C.
Truck had garbage in it, office was messy, employee gave us the key to the wrong truck. He was friendly and nice though. Also when I booked the truck online I booked unlimited miles and then was told that wasn't an option when I picked it up. When I booked online I was told there was a fifty dollar guarantee and yet I did not get the time, location, or miles I requested, and the price was higher than what I was told online.Jessica W.
Their office hours R kind of scaled back. If you have to work the next day they close at 3 o'clock in the afternoon. Most factories closed or change shifts at 3 o'clock. A person can't get in to speak to them if they need to. Although they have a message machine when you call to talk to someone they never call you back. Like they never check their messages.ZELMA N.
Excellent experience. Good location and quality service and equipment.MARK D.
You were amazing and so helpful. Thank you so much for coming in on your day off to let us borrow a truck. It really saved us. Thank you, thank you!TRISTA G.
Eric was incredibly helpful and friendly. I couldn't be more satisfied with his services!Whitney T.
Customer did not leave a comment.PAUL W.
Eric with EZ Storage in Farmington, MO was great to work with! We have two storage units at EZ right now as we have sold our home and are building our new one. It would make it more convenient for the many, many people at EZ if they actually had their own trucks on site. For some reason UHaul won't store anything other than trailers there.Sherrie S.
This has no bearing on the Farming location; however, I was supposed to get a 26' ft truck in Jackson, MO. When I called 2 days before the rental, I was advised by the UHaul rep at that locadtion they did not have a reservation. Uhaul rep stated they cannot guarantee where my truck comes from. The day before the move I had to drive 2 hours out of my way to pick up this truck. This was completely unacceptable. Why make a reservation at a certain location, if I am not guaranteed I can get a truck at that location.CONNIE R.
Customer did not leave a comment.SHERRIE S.
Customer did not leave a comment.DOROTHY S.
Customer did not leave a comment.PENNY C.
Very easy drop off location.RANDALL H.