Customer Reviews for Liberty Tax Service
(U-Haul Neighborhood Dealer)

49 reviews

5627 Aldine Bender Ste 10   Houston, TX 77032

(281) 405-8457

Location Hours

  • Mon-Fri: 11:30 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(281) 405-8457

5627 Aldine Bender Ste 10
Houston, TX 77032

Services at this Location:

Location Hours

  • Mon-Fri: 11:30 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Nicole M. 
Rating:
2.0

Had issues doing the online checkin. Person at this location had zero clue on how to help. Had to call into Uhaul and wait on hold for 45 minutes.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Customer did not leave a comment.

TYRONE M. 
Rating:
2.0

I wasn't given a copy of the rental agreement and never received the email when i called and asked for one. Was not able to get ahold of any personal after 5p.m. from the location or customer service.

Elijah M. 
Rating:
3.0

No clear instructions where to park the truck.

Luis Esteban E. 
Rating:
5.0

Great

john G. 
Rating:
4.0

Customer did not leave a comment.

shassresha R. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
3.0

More communication with customer especially first time renters.

Rae Lynn A. 
Rating:
5.0

Customer did not leave a comment.

casandra B. 
Rating:
5.0

Customer did not leave a comment.

LAMARTIN C. 
Rating:
1.0

The most horrible experience ever, the truck had a hole in the gas tank, no one knew how to help besides telling me to call road side assistance even though I was still in the parking lot and I did not get a rental from them and I'm still waiting for a refund and once again I was told to call uhaul because they couldn't help me. If it can be avoided I will never use them again...

Larry W. 
Rating:
1.0

The location is a tax service company. No one that had a clue about the rentals ever showed up. The hitch was welded to the truck and did not fit the trailer we needed to pull and no way to replace the hitch. No contract, paperwork nothing was ever given to the driver to have in the truck with him. Had to be on the phone with technical support just to be able to login and get the code to get keys. Wasted an entire morning dealing with this truck just to return it the next morning and not get the task completed.

Tyler S. 
Rating:
5.0

Better signage. Also when I went inside I was not sure if they even did uhaul. Or was it now a day care because of all the toys, and the giant tax service wind sock out front

Craig C. 
Rating:
1.0

The truck was not fit for driving , brakes were bad , steering control was out. The rep for was lazy and managing 4 business at a time , he took for ever to manage . Very bad experience

TANZIL-UR-REHMAN H. 
Rating:
2.0

Customer did not leave a comment.

EMMA P. 
Rating:
5.0

Customer did not leave a comment.

EMANI C. 
Rating:
1.0

The lady that rented me the truck didn't know what the hell she was doing . I got ripped off . The truck has $18.95 a day painted on the side of the truck. They took $223.20 off my card and only returned $16.40 . Don't go to this place they are a rip off

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Dedra J. 
Rating:
5.0

everything was great except i feel it shouldn't take 48 hr to get the money that's owed back to you i paid for 60 miles only used 32 miles and still waiting on them to release the difference

Cheryl K. 
Rating:
5.0

This was my first time at this location...Emeralds was very professional and thorough in explaining the rental process...the truck was very clean ...overall I would recommend this location and U-Haul to others...

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
2.0

Was not able to use the phone app check in since they would not give me the key. Had to wait 25 minutes while she verified that she could give me the key. Appliance dolly was not available. Had to call around to find one then spend my miles driving to get it. Location was going to let me drive off without giving me the combination to the lock on the cargo area. Gas tank was not full, it was at 3/4 tank.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

shassresha R. 
Rating:
1.0

Location was hard to find. They only had a small sign in the bottom of the window stating they were Uhaul. The reservation was for 4pm but the location was closed with a little hand written note on the door saying "gone until 5pm" so we waited an hour for our truck. Very unprofessional. Truck was missing 150 miles. Fuel level was also not correct. Truck was not clean front or back. Water bottles and paper in the cab. Empty boxes and sand/dirt in the back. I would not recommend this location to anyone and Uhaul should consider letting this location go.

LOGAN M. 
Rating:
5.0

Customer did not leave a comment.

Chirtopher J. 
Rating:
1.0

Have had in the truck.......

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
1.0

I was double charged and I am still waiting on a response as to why that is and it's been well past the 48 hours allotted.

Gakayla R. 
Rating:
5.0

Make sure phone contact is available.

Larry H. 
Rating:
1.0

I was called at 8 in the morning saying truck wouldn't be ready for 10 am pick up. Would be ready @1. So at 1:30I went to get truck. once at location the truck was not there. Spent an hour waiting for Uhaul to final say reservation was moved to another location over 30 minutes away. I wasted over 5 hours of moving time getting a truck. I was given a 50 credit, but that hardley covers the lost time and hassle I went through. Also the truck was older and I don't believe ready for a 1700 mile trip. The gs mileage was about 5 mpg the whole way. The A/C would cut off anytime the engine went into a higher RPM. great for driving through TX with 100+ heat.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Myiesha W. 
Rating:
1.0

Primero la dirccion estaba mal en Google es otra dirección y se llama de otro nombre no tiene anunció ni letrero q es un uhal

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
3.0

Customer did not leave a comment.

MARIL M. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
5.0

Very helpful, and quick getting me out to an Uber pick up. Thank you so much!

Shawn F. 
Rating:
1.0

This is the first time I've had a problem with uhaul

lisa W. 
Rating:
3.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

ILysha B. 
Rating:
1.0

I rented and paid for furniture pads and did not receive them. The truck was not swept out in the back and the cap had a full trash bag on the seat, drinks in the cup holder, and peanuts all over the floors. Not well maintained when I picked it up.

Jeffrey T. 
Rating:
3.0

The area felt unsafe, police officer outside patrolling area.

TALITHA D. 
Rating:
2.0

Contract was not executed properly delaying checkout by more than an hour. Price paid at site was not as quoted by website. Location is an insurance company of some sort. Overall questionable location. Trailer lights did not function properly.

XAVIER F. 
Rating:
2.0

There was no one at the site that actually knew anything about the mechanics of the trailer. The neighborhood is not a safe area. We actually had asked (scheduled) to pick the trailer at another site. Not happy about being moved to another site.

DAVID F. 
Rating:
3.0

Your system was down and resulted in a 36 minute delay which affected my entire move. I even filled out the driver info online.

JASON N. 
Rating:
3.0

The girl was sweet and outgoing but not very knowledgeable. She knew nothing about the hitches or how much the trailer weighed. She mentioned me taking it off and I had to explain that it was too heavy for me. I would like to say that I stopped at the North Glenstone location in Springfield, MO and Darren went above and beyond his duty. He switched out the broken car haul for a different one. He was knowledgeable, professional, and set the bar high. I would recommend that location and they should send Darren out to train the other locations.

HEATHER M. 
Rating:
1.0

Customer did not leave a comment.

THEWANDA C. 
Rating:
3.0

Customer did not leave a comment.

JAMES J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top