Customer Reviews for Life Storage of Brick

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Life Storage of Brick

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Mary V.
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Can't think of a thing. The woman running the place was superb. She was extremely capable and cooperative. The equipment was just fine. Good job and thank you!

RICHARD Z.
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Customer did not leave a comment.

elisha G.
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Truck had a layer of dust on the dashboard and clearly had not been wiped or disinfected for quite some time if ever. It took 45 minutes for the agent to process my pick up of the truck even though I had advanced reservation and I was the only customer.

Melissa C.
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We selected mobile pickup and the dolly we requested and paid for wasn't in the truck when we got home. So we had to go back and obtain dolly from office which was thankfully open by that point (negating the whole mobile pickup). The truck was older and very beat up, including a back door latch that was warped from lots of use and extremely hard to close.

John C.
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Customer did not leave a comment.

Anthony P.
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Customer did not leave a comment.

ROBERT D.
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Customer did not leave a comment.

Nicole S.
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Customer did not leave a comment.

Glenn T.
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Contactless didn't work for us as the scanner didn't work on my phone for license. I have Iphone. Manually checking in and out takes way too long!

justin A.
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Customer did not leave a comment.

Francis P.
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every thing was perfect.

JAMES T.
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Customer did not leave a comment.

Karen T.
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They went above and beyond to make the rental go smoothly.

Scott B.
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Not charge the 20 dollar convenience fee if the customer can not check in when dropping truck off due to move fault of their own!! I had location enabled on my phone but it could not be detected on your drop off page so called and was told just leave key in drop box and it will be taken care of next day...no one informed me I would be charged 20 dollars!! Not fairxas was no fault of mine your system did not work and counter help unavailable at drop off location as they locked their doors and are phone only due to covid.. I feel I am owed the 20 dollars back and need to rent another truck in a few weeks but would becreluctsbt yo rent from uhaul because of this!!

Adele B.
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I never received a lockbox code. It took me over 40 minutes, four phone calls, and deleting and re-applying for a reservation, all while I was freezing in an empty parking lot and paying movers that were already at the pick up location, to be able to access the keys to the van. And only because they sent the code to the employee locked inside the building.

thomas R.
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Second time renting a truck this month. Friendly, professional, made it so easy to reserve and return. Definitely would come back again; highly recommend.

thomas R.
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Make the web-site more responsive to the closest location to the customer rather than defaulting to a favored pick-up facility. The website seemed to default to a location which is much further from our home.

Erin L.
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The property was not easy to communicate with. I called a few days before to confirm my reservation and that I would be able to access the vehicle before their normal operating hours and no one answered the phone. I left a voicemail and called 4 times throughout the day before I called UHaul Corporate to get some kind of confirmation. When renting equipment like this for a move it is never pleasant to go into the experience unsettled or unsure if you will actually get the vehicle you reserved. They did have a lock box on site where I could access the key but it would have been nice to know that beforehand and also to have had the location return my phone calls.

patsy C.
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Customer did not leave a comment.

Arturo M.
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Customer did not leave a comment.

Marta R.
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the truck i was given had an issue when you put key into ignition it would not turn, you had to play with it until it started, the clerk in the office new that. also my credit card was charged additional fees of $73.00 the day after,,,for a truck i had less than 5 hours and returned to same location on the same day and i am still waiting for this to be resolved and refunded ,,overall the 19.99 rental has cost me over 150.00 so far therefor no i am not happy and would not recommend uhaul

Margret H.
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The folks at Life Storage made the process smooth and enjoyable!

Gary B.
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Very nice

Carlos M.
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Nothing, Tara is such a nice lady. We love coming here cause of her. Ty. Carlos

Sean T.
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Customer did not leave a comment.

Kent L.
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Customer did not leave a comment.

Elizabeth C.
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The only aspect of my rental experience to mention is Because my prepaid, reserved vehicle was not available at the 1011 Ceder Bridge Ave location at my time of pick up, U-HAUL center redirected us to the nearest alternate pick up location @ Jordan Rd. I incurred the cost of additional 12 miles @ $1.99/mile & tax to accept and return the U-HAUL truck. Definitely NOT a major issue and NOT U-HAUL FAULT. I am stating this only because of my current financial strife, how $25.00 extra hurt a little. U_HAUL is and has always provided equipment and service with courtesy and without confusion. I will always call upon U-HAUL to move. Regards G.W. Miller

Robert C.
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Customer did not leave a comment.

Denise L.
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Customer did not leave a comment.

Maha H.
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Very pleasant agent and very helpful

Anthony N.
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I ordered on line and got a price of 34$ and when I got there it was over 60$. I drove approximately 10 miles and got charged 9$ for gas. The $19 rental cost me about $70. Very misleading for such a reputable company

CHRIS S.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

Richard S.
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Very friendly and helpful staff. I would rent from them again anytime I needed to move something. Wonderful experience.

Brian S.
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A little better directions on the mobile app. But overall still a good app and experience.

John G.
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Customer did not leave a comment.

Charles R.
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Great Managers at this location. They do an amazing job.

Carol B.
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Haul itself needs to make sure equipment is at the store when ordered. But supervisor was very good about . Jordan road not to blame. Very good.truck was great thanks

Gerald L.
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Customer did not leave a comment.

OLGA B.
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Bonnie was at the desk this morning and went out of her way to help me, excellent customer service.

Joseph M.
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Customer did not leave a comment.

Lardieri D.
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The staff. Two women were amazing. Very helpful. Those two are the reason I would return. They went out of their way to help me!

james M.
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nothing

Steven R.
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Customer did not leave a comment.

Jon W.
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Give the receipt immediately at return. It was given quickly but in case there were questions I would of preferred to have it beforeI I left.

lisa N.
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Everything was fine

David C.
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Rochelle and crew do a fantastic job there, it's always clean and looks good.

Arthur G.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Dan R.
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When I rented the van I was told the gas tank was filled and to fill it up before returning it or I would be charged $50. I literally drove it less than 10 miles and stopped to fill it with gas - that's when I realized it couldn't have been full when I left the rental spot. I filled it and it cost me $29 - $29 to go less than 10 miles. If I wouldn't have filled it I would have been charged $50. Glad I paid $3 in gas per mile. Great Experience!

ALFRED S.
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When truck is brought back before closing, check the mileage, and gas before customer leaves and give the receipt then while he is there, don't send bill to person and they are right there, makes no sense.

John N.
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Phone follow-up and phone reservation confirmation from Life Storage was not performed.

brian C.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

JANE M.
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N/A

Rachel B.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

John C.
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Location was convenient staff was friendly and the vehicle i was given was new and well maintained.

Karen S.
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Customer did not leave a comment.

Brian B.
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Great customer servixe

edward W.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

anthony P.
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Customer did not leave a comment.

Jessica L.
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Customer did not leave a comment.

RAJ S.
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All gud

John P.
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Everyone working there polite and helpful,I was in and out both when I picked up and dropped off the truck. I've used them before and had a good experience. I'd definitely use them again

Josephina D.
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Customer did not leave a comment.

Jeff C.
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Service was very friendly.

RACHEL B.
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Customer did not leave a comment.

CHARLES B.
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Customer did not leave a comment.

Hal H.
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Customer did not leave a comment.

guy C.
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Nice people

Jon D.
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Staff was pleasant and smiling. It's so nice to do business with friendly customer service!!

KEVIN M.
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Customer did not leave a comment.

SANTOS G.
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Hello, this is Mts Garcia reviewing. I was home waiting for him, we were gonna pick up a couch we though we bough online, come to find out AFTER he rented the truck, the guy sold it to someone else! Do we NEVER got to use the truck. Check the miles when he got it and when he returned the truck and you will see, he only drove from your store to the house, and returned it a few mins later, leaving the key in the drop off box. It's there any chance we can get at least a partial refund? We were left with no couch, and lost what he paid for the truck! We may rent for you soon, as we're still looking for furniture. Thank you. Mrs. Betty Garcia.

anthony T.
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Customer did not leave a comment.

KELSIE B.
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The manager was not a pleasant woman at all. I will not return. She made me feel like an inconvenience

Laura P.
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Ordered 12 moving blankets, only received 6. Limited parking. Agent was very friendly and helpful.

RICHARD C.
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Customer did not leave a comment.

Douglas M.
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Customer did not leave a comment.

Steven M.
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Customer did not leave a comment.

John B.
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Have the gas tank full when it leaves your premises

Christina K.
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The rear door did not lock properly.

Frank O.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Michael D.
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Everything went smoothly. Doesn't need any improvement. Staff very helpful.

Robert P.
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Customer did not leave a comment.

Matthew B.
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Customer did not leave a comment.

phillyoutdoor D.
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Brand new vehicle that handled like a dream and easy to drive and work from. Nothing to improve here. The service is top notch.

GSOSS D.
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In fact, I am changing my prescheduled next five rentals to this location that was only by chance that the original location I selected was unable to fulfill this rental agreement that it was transferred to this location. Brand new vans, clean facility and courteous and friendly reception.

Vincent C.
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Dolly requested online was not available at pickup location

Larry R.
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Uncle Bob's Storage at Jorden Road, Brick, is an excellent business with competent pleasant staff. They made it very easy to rent this Haul and helped me greatly at a time I was in need and stressed. It was as best an experience as it could be.

Douglas W.
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Manager could be a bit friendlier when discussing contracted rates and other charges. Don't tell me that that's not her job and I should call UHaul for an explanation and clarification of the contract.

Scott M.
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Customer did not leave a comment.

Anthony P.
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Customer did not leave a comment.

Dennis C.
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Everything was excellent and staff was friendly and helpful

Flo R.
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No shocks No electric Windows No middle seat

Jessica P.
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I made a reservation on a Wednesday for a Saturday pick up. I even did an early check in. Everything was all set. On Friday, less than 24hrs before my reservation, I received a text message confirming my pick up location for a totally different location than was confirmed. A location that was nowhere in my demographic vicinity. I immediately called and was told by your customer service rep that there was nothing she was able to do for me. She also told me it was a holiday weekend. I don't know what holiday she was talking about because here in NJ, and the rest of the United States, is not celebrating a holiday this weekend. Upon me crying she transferred to me to another rep who helped me only when I threatened to cancel my reservation and rent from another company. I originally had rented the van for 2 days, but was able to return it a day ahead of time. Come to find out I was charged TRIPLE the amount I was charged when I first rented from UHAUL in July. Same truck, less milage, and I had the truck for less time. My rental rate of $19.95 rental was bumped up to $39.90. I think I was charged around $70 in July, and now I was charged $200.57! INSANE! I will NEVER EVER rent from you ever again. It's not worth the time, money, or aggravation.

walter K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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