I was told to get my truck just a few blocks from my house then went I went to pick it up they told me to go 10 miles away to get a truck that's 20 miles round trip plus gas I'm very upset about $25 more on top of my billMICHAEL D.
Customer Reviews for Life Storage of Monmouth Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.EVALYNE W.
The customer service agent was really professional and helpfulSreekumar K.
Vehicle shutter locked while pickup. They were not able to provide another vehicle. Also, they didn't have furniture dolly which I booked previous day. Due to this, I had to life and furniture bush for damaged. They made me to wait 1.30 mins to assign alternate vehicle that too multiple calls I made to customer service which is again worst. Don't goto this location is my suggestion. Find other location.Suhel B.
Unpleasant experience. Personnel argumentative and difficult.Roger B.
I got there on Thursday about 930am. The door was locked. A man came to the door and pointed at the key. That is what he wanted. Didn't want to go over the vehicle with me. I wanted to report that I think there was a problem with the fuel gauge. When I stopped halfway to drop some items in Lynbrook, I gassed up and the nozzle shut off I assumed the tank was filled. It was at a little above a quarter of a tank and when I got in it just registered a bit over half and that was after I put $38.00 in it. I barely moved off that level and I drove another 80 miles home to Plainsboro. The other thing was I went over the Verrazano bridge and there is no way to pay for the toll anymore so I assume you will be getting charged for that but I had no alternative. When I went on the NJ Turnpike I went to the full service lanes and paid the toll with cash.JOSEPH K.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Bruce V.
The store manager, John, is great. Super responsive, friendly and helpful. Would definitely use this location again both for storage and uhaul rental.KATHERINE G.
Customer did not leave a comment.FAITH M.
Customer did not leave a comment.ALEXANDER M.
Check tire pressure in advance. Most times when I rent U-Haul, tires are under-inflated.Brian M.
Customer did not leave a comment.CAREY S.
Everything was greatIVAN I.
Customer did not leave a comment.JAY-FANG C.
Customer did not leave a comment.ADELE D.
Customer did not leave a comment.Kazuko T.
Customer did not leave a comment.John F F.
Very professional and easy to deal withSTEVEN B.
Great Customer serviceLUIS R.
Jon was lovely and made the process easy and enjoyableAlexandra G.
The cabs in the trucks are hard for larger people. Maybe an extra handle or step?JOHN I.
Great clean place with friendly and very helpful managerVINOD A.
Customer did not leave a comment.CHANGHUA Y.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.LARISSA V.
Customer did not leave a comment.Haym W.
Customer did not leave a comment.ANMOL K.
Customer did not leave a comment.JON L.
Customer did not leave a comment.Evgeni M.
Customer did not leave a comment.SELENA B.
John was excellent. Pleasant, professional and efficient in all regards. Would use this site again in a second.KATHLEEN M.
DO NOT do a last minute location change for the pickup. I was informed 1h before my pickup time of the location change which caused me to use a bike for 45min because the new location has no public transport access. Which meant that I missed my pickup time. Also, your hidden taxes are sneaky. Just show them in the estimated total at checkout already so there are no surprises. I could have used a private service with cheaper rates.Alexander M.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Jun C.
Truck and cab were not cleaned. Front headlight on passenger side inoperable, had to drive 70 miles in dark with one headlight, dangerous and illegal. Interior dome light did not work. Back light, near top on passenger side did not work, drivers side door knob on window handle came off. High pitched squeeling when driving, sounded like a bad belt. Vehicle was not clean nor well maintained which is dangerous.HEIDI S.
Jon and Will were so helpful and made everything so easy. We had planned to use the contactless pickup using my iPhone, but the doing everything in person was so much easier we dropped the iPhone idea.Edward M.
All went as smooth as ever could eish. Staff, equipment, website, process. Very, very good. Many thanx. For me, a move - with all it's problems - has never been made harder due to my experience with uhaul. Many ThanxAndrew L.
Customer did not leave a comment.Kristophe S.
1 IF YOUR SCHEDULING WEBSITE AND THE CONFIRMING CALL INSIST THAT THERE WILL BE CONTACTLESS PICK UP AVAILABLE- MAKE IT SO. WEBSITE ON MORNIGN OF PICK UP SAID I HAD TO WAIT ANOTHER 1.5 HRS FOR LOCATION TO OPEN. 2 THE ONLINE PHOTOS OF THE TRUCK FAILED TO DISPLAY A LARGE SCRAPE ON THE SIDE DOOR, AND THE PICUTURES WERE OF POOR RESOLUTION SO I IMAGINE IT WOULD BE EASY FOR PEOPLE TO MISS SCRAPES AND SUCH GET UNFAIRLY HELD TO ACCOUNT. THE TRUCK WAS CLEAN AND HANDELED WELL. IT WAS THE UHAUL ONLINE SERVICE THAT FELL DOWNROBERT K.
I reserved a vehicle for after hours pick up with the following additions: Hand truck Dolly Packing blankets I checked the vehicle, and it contained only an appliance mover (not a hand truck for moving boxes that I requested). The Dolly and packing blankets were not provided. I was charged for all of the items, including the missing ones. So I called U-haul, waited on hold for 35 minutes (no exaggeration) only to be told that that I had to call another phone number. I call that number, waited for about 20 minutes, got frustrated, and hung up. It totaled to about $24. Not a huge sum, but it is the principle at this point. Very disappointed.William M.
they charged me like 20 miles more than I drove itHECTOR A.
Not all the equipment I rented was available.Rui C.
Great customer service -thanks!Deborah M.
The uhaul rep on the phone was horrible they messed up my reservation and then lied and said the truck was not available for 24/7 after we were dropped off and went thru the verification process for mobile pick up. The rep claimed he was a manager and tried to send me to another location 10 miles away in another city. Terrible!Sharae C.
Customer service was great.Keisha W.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Tracie J.
I was charged for a protection plan that I definitely did not choose when reserving online.Khaled M.
Customer did not leave a comment.Matt M.
Vidal is a great representative of UHAUL. Thank you for the support.Michael M.
Customer did not leave a comment.Stephanie W.
no commentsLavanya A.
No comment; great service.William B.
charged for fuel even though I filled up the tank to the correct level just prior to dropping off. will be leaving bad review on social media if not rectified crooksPatrick R.
Customer did not leave a comment.Chaitanya Babu V.
Nice awesomeNikunj P.
Vehicle I got to return my sofa to Costco used for 2hrs it wasn't maintained clean. But when I return the vechicle I was charged with cleaning charges of 25$ This is not pleasant experience. So much hidden charges aren't good customer experience. I am not going to recommend any more friendsBALAJI R.
Modestly flaky hours, with unpredictable absences not covered, is the only issue. Not a deal-breaker.PIERRE E.
the gentleman that check me in was very nice and friendly. he made the transaction very smoothRoger Y.
Customer did not leave a comment.Mia F.
We rented this same vehicle a few months ago and it stank of manure that someone had carried in it. Astonishingly, it still smells. Does no one ever clean these vehicles?Marjorie E.
Customer did not leave a comment.Noah L.
Customer did not leave a comment.John F.
Customer did not leave a comment.Seth B.
Everything went smooth, everyone was friendly and helpful. Very satisfied !!Gabriel S.
Customer did not leave a comment.McKenna H.
Lauren was great,knowledgeable, friendly,patient and accomadating. Prices are competitive and units clean.however,the "5 foot depth is actually 4ft4inchesEdward M.
Customer did not leave a comment.james S.
Customer did not leave a comment.Thomas B.
The right here is an incredible rip off. A dollar 29 a mile?Thomas E.
Inform the staff that prepaying online is available. I was told how he didn't get his 3%because i prepaid it. Actually insisted on running my credit card. I told him repeatedly it was already paid he kept insisting it wasmt. wasn'tKaren C.
Customer did not leave a comment.Erik B.
I am disabled, and walk with a cane. Had to walk far and down hill to drop off the key. ALSO. WE RE-FUELED THE TRUCK AND WERE STILL CHARGEDjames S.
Customer did not leave a comment.Gary H.
Everything was easy and fast. And fairly priced Was the easiest part of my move. I moved everything myself ,rented a hand truck and moving was easyEdward D.
Customer did not leave a comment.Mike L.
The cab and cargo area were very clean, however I would suggest someone just taking a disinfectant wipe and just cleaning the cab.Mitchell K.
friendly and convenientHernan T.
Customer did not leave a comment.tyshea P.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Meena L.
Customer did not leave a comment.Jennifer D.
When i rented vehicle i was told to have vehicle before 5 pm and i would be fine. At 430 i recieved a call wondering where vehicle was . When i arrived to site the gentleman came up to car and said " give me the key" . He was unprofessional in the check out portionThushan N.
Customer did not leave a comment.Ileana C.
Tried to reserve via phone: impossible. Forced to take larger truck ($10 more) due to "lack of reservation"; frustrating experience all around.Juwal K.
Brand new vehicles and excellent customer serviceAntonio P.
Not much.Tamal S.
Customer did not leave a comment.Jordan B.
Uhaul movd my reservation without telling me from Washington road to this location. This added several miles each direction to my drive, which meant I was strong armed into paying extra fees to uhaul. Thanks for that sneaky move. Do not have a good opinion of uhaul from that. Will be taking my business elsewhere.Anne-Elizabeth S.
All good. Van was in fine shape and the representative was courteous, helpful and very professional.Michael B.
Upon arrival to pickup van, the customer rep was professional and friendly. The van I rented was brand new and clean...no need to improve anything.Wasim B.
Such an easy process. Staff was very helpful and had everything ready to go when I arrived.Ashlie B.
Assistant Mgr very friendly and knowledgeablePatrick R.
Customer did not leave a comment.Tahani H.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.JENNIFER K.