Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have gas tank filled. Was only 1/4 full. Had to get it filled before loading and was inconvenient.
Martin Monaco
Rating:
5.0
Customer did not leave a comment.
David Hinrichs
Rating:
5.0
Awesome service and experience!
Brent Ashby
Rating:
5.0
Customer did not leave a comment.
Tonya Buchanan
Rating:
5.0
Customer did not leave a comment.
Mark Hernandez
Rating:
5.0
Very clean place and truck. The truck needed a muffler. Very loud with gas fume if window was open. But it got the job done.
William Crego
Rating:
5.0
Customer did not leave a comment.
Tammy Glardon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Giles Fenn
Rating:
5.0
Customer did not leave a comment.
Ian Champa
Rating:
5.0
Customer did not leave a comment.
Ronnie Shellist
|
Overall Experience
Rating:
5.0
great people and service. I've never had an issue coming here.
Matthew Maguire
Rating:
5.0
Very cautious and helpful staff. They made the difference
Joe Swedberg
Rating:
4.0
Customer did not leave a comment.
MARK WEIDO
Rating:
5.0
Great experience, very helpful.
Will Guiles
Rating:
5.0
Very nice staff and easy to work with. Excellent customer service.
Richard Wojcik
Rating:
5.0
Customer did not leave a comment.
David McPherson
Rating:
5.0
Customer did not leave a comment.
Sara Whiteside
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH HOWE
|
Overall Experience
Rating:
4.0
The only thing I would note is the cell service for Xfinity Mobile customers is not great in this area, so it made the mobile check-out and check-in a bit slower.
Olivia Underwood
Rating:
5.0
The Check-out process is a little difficult since nobody is on-site. Having some instructions in the vehicle (maybe on the dash?) about taking photos of the mileage and gas level would be better than having it just at the key drop box.
James Randolph
Rating:
5.0
Customer did not leave a comment.
Hope Mawby
Rating:
5.0
Customer did not leave a comment.
John smith
Rating:
5.0
Customer did not leave a comment.
Mike Staiano
Rating:
5.0
Customer did not leave a comment.
Justin Logsdon
Rating:
2.0
My issue was less with Mead. I had a good experience there and appreciated them accommodating me. What I was frustrated about was that I originally ordered a van at the boulder location online. Then within hours they called me and said that I had to pick it up in Longmont, which I agreed to but was a very inconvenient location for me. On the day, I showed up at the Longmont location and despite only being 45
Minutes late from the agreed pick up time, they said it was cancelled and claimed it was because I showed up late. I then had to call and get a reservation from mead, which was another 30 minute drive. So in the end it was A 2 hour trip between all the driving and redirecting. Mead was great but everyone else could do better. Thanks for listening
Andy Nathan
Rating:
5.0
Customer service was great and team was very helpful. Would definitely use them again.
Sara Whiteside
|
Reservation
Rating:
5.0
We stored our travel trailer with them for a few years, and had zero issues. They were friendly, and helpful. The lot felt secure, and the amenities such as the water and dump were a bonus.
Matt Braun
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Giovanni Castillo
Rating:
5.0
Customer did not leave a comment.
ANDREW DAHM
|
Overall Experience
Rating:
5.0
I am very satisfied with the service at this location but would give uhaul corporate a 1-star review if that question were included. Despite confirming twice the evening before, I was informed one hour prior to my reservation that my pickup location had changed. The change added an extra 60 miles to my trip and disrupted an already very tight timeline. I understand that trucks are in high demand and I’m sure your reservations process is very complicated but please be more conscientious of the impact of a last minute change that is so far away. It’s definitely made me distrustful of uhaul and hesitant to book again in future.
Melanie Hekkelman Piazza
Rating:
5.0
This is the BEST U-Haul I have used!!! Super friendly and helpful with my needs!!!
Shane Halte
Rating:
5.0
Customer did not leave a comment.
Terry Mulkey
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark Weido
Rating:
1.0
Customer did not leave a comment.
Jennifer Soto
Rating:
5.0
Very good and professional service!!! Would definitely use this location again!
FRANK FAUTH
Rating:
5.0
Customer did not leave a comment.
Tesla Nicholson
Rating:
5.0
Customer did not leave a comment.
LARRY BRUMMER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer Squyres
Rating:
5.0
Customer did not leave a comment.
Franklin Ng
Rating:
4.0
Customer did not leave a comment.
BOBBIE COOPER
Rating:
5.0
Tanner was professional and friendly from my first contact. We were moving from Texas to Colorado and he assured me everything would workout. He always returned my calls promptly and always had a great attitude. All my belongings in storage were in perfect condition when we moved them out. We would definitely use Lighthouse Storage again and highly recommend to others.
Debbie Murphy
|
Overall Experience
Rating:
5.0
The best uhaul location that I have ever been to
Lance Avery
Rating:
5.0
Customer did not leave a comment.
Jameson Smith
|
Overall Experience
Rating:
5.0
Great storage place. Staff is super friendly!
Marnae Behlow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Anderson
Rating:
5.0
Customer did not leave a comment.
Keith Bolin
Rating:
5.0
Customer did not leave a comment.
Maureen Torphy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ruth Combs
Rating:
5.0
Customer did not leave a comment.
Sarah Speers
Rating:
5.0
The pully on the overhead door fouled up, but they helped me out by giving me a huge discount even though I was able to fix it myself. The guy at the front desk was very friendly and helpful.
Joseph Camp
Rating:
4.0
Customer did not leave a comment.
James Eyster
Rating:
5.0
Great facility, easy to work with the staff, who were friendly and polite. Highly recommend this facility!
John Lamb
|
Overall Experience
Rating:
5.0
Good service
Keith Bolin
Rating:
5.0
Double check that the inside of the truck is clean. The cab had trash and used gum in the door.
Richard Khleif
Rating:
5.0
Customer did not leave a comment.
HARLAN KEFALAS
Rating:
5.0
Customer did not leave a comment.
William Flanagan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN DIETRICH
Rating:
5.0
The facility appears new, very well maintained and secure. I had no issues at all. I would use their storage units again without hesitation.
Michael Duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith Bolin
Rating:
4.0
Customer did not leave a comment.
J Mitchell Pruett
Rating:
5.0
This facility is huge, the employees are responsible & they keep this facility well maintained.
Olivia M Christensen
|
Overall Experience
Rating:
5.0
Call to confirm reservation 3 days ahead instead of just the day before
Keith Bolin
Rating:
5.0
Customer did not leave a comment.
Gabriel Thexton
Rating:
5.0
The young man who helped me get the truck and two dollies provided the best in customer service. He ensured that I understood the contract. He ensured that I understood the fuel agreement. He put the dollies on the truck for me. He provided the best in customer service. All customer service representatives could take training from this individual. Thank you for providing the best in customer service.
Holly Palm
Rating:
5.0
The person working there was fantastic. Very helpful and professional!!
Henry Oechsle
Rating:
5.0
Very nice and helpful
Lena Perez
Rating:
5.0
Tanner and Elizabeth went above and beyond. Elizabeth even offered to help unload my truck to help out another customer who had been waiting all day for a larger truck.
Jarett zimmeman
Rating:
4.0
Better communications from U-Haul corporate to the customer. I asked for a 24 hour rental had day rental, pick up was Sunday at noon ant the office closed at noon. The employee came back to help us after hours. The truck's air conditioning was not operating unless you were idling, the transmission was shifting back and form unless you were on a highway with no lights or stop signs and check engine light was visible, we aere assured no problem.
We got the truck back by 8:30 AM on Monday morning after getting up early 6:00 AM to unload in Johstown, CO and stiill return to Mead, CO. We did not get a printed recipt and the employee sent us a screen shot for out physical records. All in all it was a stress ful pickup and unload because of time crunch. I will look elsewhere for a my next rental.
Dennis Belau
Rating:
1.0
We had to go to a different location than the one we rented from, it was nearly an hour out of the way. Then we waited almost an hour in line. Very unhappy with the experience--the guy working was really nice, it wasn't his fault at all, but I'm very unhappy with Uhaul.
Bevin Stilson
Rating:
5.0
Thank you for everything! You guys were great!
Lynn Damron
|
Overall Experience
Rating:
2.0
Hours on website said they were open on Sunday am but the office was locked up and no one around. I ended up leaving unit in drop off area. Left message at phone number but no return call. I had to call to make sure they had the unit I dropped off. No phone call from site acknowledging receipt of unit. Took two days to check in from drop off time Drop off unit Sunday am. Check in and Receipt of unit Tuesday am. People were cordial over the phone.
David Moxness
Rating:
3.0
The truck was dirty on the outside. The cab smelled of cigarette smoke. The windshield was cracked in view of the driver.
Joshua Rule
Rating:
4.0
Customer did not leave a comment.
Francisco Ramirez
Rating:
4.0
Customer did not leave a comment.
Noel abe
Rating:
5.0
Great storage facility. It was very convenient, easy access, secure, and staff are very friendly and helpful!
Leonard Wilson
|
Overall Experience
Rating:
2.0
I showed up with my on-line appointment paperwork and the local dealer had not idea that I was there to pick up a covered 6x12 trailer. He had to make a call to verify, even though I produced a confirmation number. He (Jerry) took care of it after this phone call. Everything went smoothly from that point forward.
Robert Johnson
Rating:
5.0
Customer did not leave a comment.
Brett Lesco
Rating:
5.0
Everything went very well!
Michael Duncan
Rating:
5.0
Customer did not leave a comment.
Luis Ramirez
Rating:
5.0
Customer did not leave a comment.
Alan Parks
Rating:
4.0
Customer did not leave a comment.
Matt Davis
Rating:
5.0
When picking the truck we noticed oil leaks on the front wheels which we reported at the time of the pick up.
Jorge Ramirez
Rating:
5.0
Customer did not leave a comment.
Joel Moore
Rating:
5.0
Customer did not leave a comment.
Kevin Grabel
Rating:
4.0
Customer did not leave a comment.
Jerry Jackson
Rating:
5.0
Customer did not leave a comment.
James Cazares
Rating:
5.0
Customer did not leave a comment.
NATHAN FOX
Rating:
5.0
Folks were awesome!
Randy Svilar
Rating:
5.0
Customer did not leave a comment.
Tonya Pellett
Rating:
5.0
Customer did not leave a comment.
Mike Newman
Rating:
1.0
Will never use uhaul again worst experience ever with uhaul not lighthouse will be renting from someone else from now on
John rice
Rating:
5.0
Customer did not leave a comment.
Amy Rayl
Rating:
5.0
Not a thing, worked great.Easy in and easy out. Thank you
Jamie Hubbard
Rating:
5.0
Customer did not leave a comment.
david herring
Rating:
5.0
Nice representative at this location. He was helpful with my questions, but not able to resolve issues I had with UHaul Regional office with the change in equipment from 6×12 trailer to 10' Truck. I flew out to Colorado. Was hoping the truck price could have been even lower that $700 due to my inconvenience. Also, while the tank showed "F", I learned that it wasn't fully full.
Brian Johnson
Rating:
4.0
Was people to work work, confusion on Berthoud pick up Berthoud needs cleaned up badly
Leon Urbain
Rating:
5.0
Customer did not leave a comment.
Nicholas St John
Rating:
4.0
Customer did not leave a comment.
Eric Hubel
Rating:
5.0
Customer did not leave a comment.
arthur Parker
Rating:
5.0
Jerry did such a great job taking care of us. I couldn't say enough about a group going above and beyond.
Dave Capkovitz
Rating:
4.0
Jerry was super nice and helpful and got me all set to hit the road. Will definitely use Lighthouse Storage for my Uhaul needs again!!!
Debra HEERENSPERGER
Rating:
5.0
I’ve rented space from this facility twice over a 3 year period and was one of the first to rent here. The local staff are great to work with, observant on who is coming & going, and are quite professional to deal with. Prices are competitive.
Ty Trammell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nick Collison
Rating:
5.0
Customer did not leave a comment.
SCOTT CHRISTIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Davis
Rating:
5.0
Customer did not leave a comment.
ANTULIO LEITH
Rating:
5.0
Customer did not leave a comment.
Mike Kamigaki
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP ZIMMERMANN
Rating:
3.0
I mentioned the problems I found with the truck and he said unfortunately that happens often.
ALONZO GUZMAN
Rating:
5.0
Customer did not leave a comment.
Heather Chapin
Rating:
5.0
I was really put off by a 28% increase with 30 days notice. After a year of being a customer, this seems unreasonable and rude.
Ted Walker
|
Overall Experience
Rating:
5.0
Thanks for keeping our stuff safe.
Patty & Ray Lentz
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. They went above and beyond. I had a wonderful experience with them. Thanks!
KATHRYN BARGABUS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANN JENNINGS
Rating:
5.0
Customer did not leave a comment.
THOMAS AMES
Rating:
5.0
Couldn't be happier with facilities and personnel at Lighthouse Storage! Well kept, and easy to get in and out.
Catia Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENNIS CARPENTER
Rating:
5.0
Faster network at 9:am in the morning
Mitzi De Groot
Rating:
5.0
Good costumer service.
Eduardo Franco
Rating:
5.0
Customer did not leave a comment.
Rachel Knepper
Rating:
5.0
We arrived 45 min after they were closed and the owner was still on site and helped us return the truck and trailer. He even backed up and parked the truck for us! Great customer service!
JOHN BRIM
Rating:
5.0
Super simple and quick. And friendly 😊
HAROLD PEARCE
Rating:
5.0
Customer did not leave a comment.
desiree muheim
Rating:
5.0
The office is a temporary building so lacks any real appeal, but was functional. The rest of the facility looks new and clean.
JIMMY LACKEY
Rating:
5.0
Thank you
MICHAEL MULLINSWRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACKIE GOULD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Holsinger
Rating:
5.0
Customer did not leave a comment.
CESAR ARAUJO SERRANO
Rating:
5.0
I had an excellent experience at Lighthouse Storage for the three years I was there. It was conveniently located, reasonably priced and staff were very knowledgeable and helpful. I highly recommend Lighthouse Storage.
STEFANIE AUTREY
|
Overall Experience
Rating:
5.0
I would return to this facility if my storage needs required. I had a very good experience here.
Bert Scallon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Brisbane
|
Overall Experience
Rating:
5.0
thanks guys:) y’all were awesome
Tori Miller
|
Overall Experience
Rating:
5.0
This was a perfect place to keep our travel trailer. Lots of space to back in to our spot. Staff was always friendly and very accommodating. Price was right!
Rick Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA HUNTER
|
Overall Experience
Rating:
5.0
All personnel were very helpful and friendly- one in particular- Elizabeth- was as considerate, effective and accommodating as any employee I’ve ever interacted with- and I’ve been ‘interacting’ for more than 60 years!
Bruce Swick
|
Overall Experience
Rating:
5.0
Great place
JESSE & SOPHIE BORCHOWIEC
|
Overall Experience
Rating:
5.0
I has a atorge there paid my last month in November and now this place is charging 750.00 what a joke. Horrible staff
Brittany Emery
|
Overall Experience
Rating:
5.0
Great to work with.
Frank Orosz
|
Overall Experience
Rating:
5.0
👍👍👍👍👍
JEFF THOMPSON
|
Overall Experience
Rating:
5.0
Will rent again in future if needed, will continue to use the Uhaul account to rent Trucks. Bonus for me
HERB SHERMAN
|
Overall Experience
Rating:
5.0
Great place if you want piece of mind that your property will be secure!
MICHAEL ENGLUND
|
Overall Experience
Rating:
4.0
super helpful and friendly staff. One of the nicest places I have stored a vehicle.
CASPIAN STONE
|
Overall Experience
Rating:
5.0
We reserved storage space not knowing if we were going to need it. Our house closed in time so we had to cancel. Our 5 star review is based on the excellent communication from Lighthouse Storage !
Michael Clark
|
Reservation
Rating:
5.0
You have confused me with someone else.
I did not relocate to this area.
Sally Kaiser
|
Reservation
Rating:
5.0
Joan was always pleasant to talk to and made everything so easy! Thank you so much!
SHERRI NELSON
|
Overall Experience
Rating:
4.0
It would be nice to have better turn-around access near the units...also there were days when it was muddy so it would be nice if the paths were paved.
MELISSA BREWSTER
|
Overall Experience
Rating:
5.0
Put our camper in slot 45 and didn’t have worry about it.
Looking forward to the remaking months on Agreement being refunded.
MARCIA ASCHENDORF
|
Overall Experience
Rating:
5.0
We have used a few storage units in Longmont and we found Lighthouse Storage to be so much cleaner, easier to access, and extremely easy to deal with. No Bugs or mice.