The drive was excellent! I had a newer truck and had purchased the insurance for extra peace of mind traveling. The drop -off place was perfect! After a 5 hour drive it was nice to have an easily accessible parking area. The online return using the app was user friendly and fast.
Liam H
Customer Reviews for Line X Of Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off truck and keys only
Mary HThe owner, Dan, provides excellent customer service and support. I have rented from this location several times and it is always an excellent experience.
JOHN LSmall parking lot and stepped in a pile of fire ants!!!!!!
Robert DNo one was there even the sign said open but no one was there
tharon gVery helpful and knowledgeable
Garrett PIt was a DEAD DROP location but I was able to contact the proprietor by phone and he was very helpful with letting me know where to leave the trailer. Great customer service attitude.
Paul BVery nice person very helpful
John ZGreat service
James dTrip started by having to stop to have 2 tires put on driver’s side rear before leaving town. Delayed my departure by 2 1/2 hours. Not happy. On day of unloading, vehicle failed to start. Movers had to carry all contents a greater distance than necessary. 1 and 1/2 hours later, jump started vehicle with portable battery unit. Not happy.
ALONZO CWe were not told the facility closed at 12 noon on Fridays.
dawn fGlenn Hill was arrogant and condescending and due to his and his staff's lack of paying attention to detail charged me for missing blankets that were neatly folded in the back of the truck. I did get a refund but I would not recommend this location - give UHaul a bad name!!
Jane HNo improvement hmu
James TGreat customer service
David DI was double-charged for my rental and the owner refused to do anything about it. I felt like I was pressured into signing the agreement before looking over the truck and making sure that it was flawless. The whole situation felt very sketchy and I felt unsafe renting from him. In hindsight, I should have just walked out.
DeAnna GDan is the man!
Benjamin MThe online system seemed easy to use for returning the truck
Carol FDan was absolutely wonderful, if anyone I know is moving I will send them to Line-X for U-Haul needs.
Aislinn KThe process of doing the self-service online check in of the truck is NOT INTUITIVE. I went through the process and followed the directions, my location services on my phone said it was turned on, yet the uhaul account said it couldn't find my location. Because of that, it just ended my ability to try to return the truck online through my account. I was on hold with uhaul for ONE HOUR AND 3 MINUTES, before they disconnected my call. The check in and check out process should be easy, considering how much they advertise its convenience. If I ever rent from uhaul again, I would ensure I could do the check in/out process with a real human in person, because their online account way to do this is a pain.
Susan RHave the Uhaul logo displayed at someplace on front of building to help customers find the location. Especially if all units are checked out.
Mike FExcellent service! I was greeted with a warm welcome. Offered assistance with connecting the trailer to my truck. Super easy check in process. Absolutely the best U-Haul experience ever! I will certainly return to this exact location in the future!
Angie KThe service was excellent! Dan was very helpful, and friendly. Probably the best U-Haul experience I’ve ever had!
Angela KDan was great to work with. My trailer rental went very smooth. I will definitely return to his location for my next rental.
JOHN JBest experience the service from this location by far exceeds any other location I have ever used
Ken SThis experience was great. Dan was very friendly and very easy to work with.
ROBERT MNothing!! Great customer service!! Very friendly and helpful!!
Amy MVery helpful and efficient, location was clean and easy to find.
Wayne SThe truck drove terrible extremely bouncy
ANTONIO CDan gave the best customer service during my transaction
BENJAMIN BGreat to work with !
eric jExcellent customer service!! Thank you.
Marcus BBetter customer service.
Hilda MVehicle had no cruise control. Come on people it is 2020.
Eugene DThe service and the staff was fantastic in every way.
DEBBIE AThere is nothing to improve. This was an excellent experience with excellent service.
Amy VGreat customer service. Went above and beyond to make sure that I was satisfied
John JThe gentleman running Line-X is amazing and super helpful. I can’t sing his praises enough. I have never had a good experience with renting from Uhaul but he totally change my view. He is an asset to the Uhaul company as a whole.
Toni WThe friendliness, cleanliness & overall appearance of the building was great. We could not have been treated any better. Experience was great.
ROBERT MNot a thing! I am a repeat customer here because Dan is great! Very polite and super helpful!
Teresa Hvery friendly and helpful.
Todd CThe UHaul folks in Winterville, TX were outstanding.
Katie FI wouldn't change a thing. Dan was awesome and really helpful. Will definitely be back for all my truck needs.
Thomas QGreat service. Very friendly and welcoming.
Geoffrey RI rented appliance dolly and was charged but the equipment was not in the truck.
Miguel DNo problem with the location at all. The online experience with uhaul.com however was nothing short of horrible! One problem after another.
Kenneth TKeep people like Dan who will keep providing above and beyond customer service. Do away with the mobile app it was to confusing.
Vernita CThe on line customer service sucks
doug dOwner was super nice and helpful.
William SDan is an excellent person to do business with. Always willing to help and go the extra mile for the customer. I will always use this location for all my U-Haul rentals.
jeremy aPeople in this location are great. Treat you like family.
DONALD ANothing Very easy to work with
steven mThe gentleman, I believe his name was mike, was wonderful, very friendly and helpful. He really took his time to make sure that we understood everything.
Erin A