Customer Reviews for LINE X of Placerville
(U-Haul Neighborhood Dealer)

585 reviews

161 Fair Ln   Placerville, CA 95667

(530) 621-3861

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 621-3861

161 Fair Ln
Placerville, CA 95667

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady who helped me at pickup and drop off was lovely.

Katheryne H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Wait time a little bit long. Maybe hire one more employee

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Honest and reliable I high-level recommend them they are life savers

Kosmos A. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Probably the friendliest people I have every worked with. Very professional. Very helpful.

Peter B. 
Rating:
5.0

helpful, friendly, and welcoming. It is good to find a local business that makes you feel welcome and not trying to rip you off. Thank You!

James P. 
Rating:
3.0

The truck was not clean when I picked it up. The inside of the cab was dirty, and there were mulch remnants in the truck bed. And then you had the nerve to charge me a cleaning fee. Secondly, you shouldn't advertise that this particular truck rents for $19.95 per day, and then charge over three times that amount as the one day rental fee. In general, I was not happy with my rental experience here, and will use someone else next time I need a rental.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Ada E. 
Rating:
5.0

Super friendly staff. Worked with me on extending my rental. Very reasonable prices. Excellent experience all around.

Brian K. 
Rating:
5.0

Have no complaints. The service was great.

Marsha G. 
Rating:
5.0

Very efficient and helpful staff. Experience could not have been better.

Edward K. 
Rating:
5.0

Thanks

WILLIAM D. 
Rating:
5.0

None Great customer service and the answer the phone all the time and return calls😊

Cathy S. 
Rating:
4.0

thank you for having a truck with a trailer ball. It was handy. I will be back again

mark S. 
Rating:
4.0

Retail location is VERY limited on available parking. Customer best advised to have someone drop them & pick-up after rental rather than trying to park there. Other than that good experience....

Mark F. 
Rating:
1.0

Well the guy at the store was awesome ! He was nice and friendly! But the people on the 800 number were dog shit ... they lie hang up on me and cancel my truck ... I mean the experience was dog shit and I escalated to have a manager call me and y'all sent an email but no one ever got back to me because y'all really don't give a fuck ! It's obvious that customer service is your LEAST IMPORTANT ASPECT OF YOUR BUSINESS! Sooo all I can say is y'all suck the big one and I can't even explain how rude the woman on the phone was a real piece of trash 🗑

Jeffrey D. 
Rating:
5.0

The customer service was very good and the trailer was in excellent shape. The employee was knowledgeable and explained everything.

Jeffrey H. 
Rating:
3.0

Not send your customers way out of their way to get something they reserved where they needed it. Plus you guys canceled my rental truck for our 600 mile move two days before we were supposed to get it. Had to drive to San Diego to get another truck.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

No improvement needed from my standpoint they made the process very easy

Richard W. 
Rating:
3.0

Customer service was polite and professional. Communication was clear and courteous. The employee wore a mask and practiced social distancing.

Robert P. 
Rating:
5.0

I had to drive a fairly considerable distance, well over one hour, to pick up my rental. But in today's Moving that's taking place particularly in California those types of rental strawberry scarce

Gary S. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
4.0

Customer did not leave a comment.

vikki B. 
Rating:
5.0

the ratcheting front tire tie downs on the auto transport trailer I rented require some maintenance. Rusty, dry, & difficult to operate. Everything else was great !

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

larry c R. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

This uhaul location went above and beyond when I ran into a little snag. Thank you!

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

THANK YOU!

KRISTINA S. 
Rating:
4.0

Customer did not leave a comment.

Carol V. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
5.0

Super great crew at this location. I would recommend them to anyone.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Everything was awesome Devin very helpful and Frankie very happy great job

EVe G. 
Rating:
5.0

Very helpful and courteous staff

Rex C. 
Rating:
4.0

Had trouble with the pick/up lock box barcode being read through the U-haul app, but an employee was able to complete the transaction manually.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Ron F. 
Rating:
5.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

cody M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

I just want to recognize Devin's great customer service. Great personality, helpful, and knew his business!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Israel L. 
Rating:
3.0

Older truck, somewhat run down. Rubber trim around windshield was coming off. Bad cigarette odor, had to keep the windows rolled partially down, despite the hot weather. I paid for 3 dozen blankets, but there were only 19 available. Was still charged for 3 dozen. I should get a refund!!!!! Also, had difficulty with early check in. Reservation was not set up for uhaul share. Delayed getting the truck. On returning the truck, the man checking me/truck out was quite friendly and helpful.

GARY B. 
Rating:
5.0

na

heather F. 
Rating:
5.0

Second time using this location. The staff is always friendly and helpful!

Linda L. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

With Covid, we anticipated the cabin of the truck to be clean. It was not. We also were told to sweep out and fold blankets, but this truck was never been swept out before we used it. We actually swept it out before loading.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

Terence V. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Great costumer service. And very helpful

Jennifer H. 
Rating:
3.0

The gas gauge incorrectly shows the gas tank lower than what it is.

Theresa B. 
Rating:
5.0

Great customer service

Karli T. 
Rating:
5.0

The U-Haul online return system is overly burdensome. Too many pictures. You need to streamline the process.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

koen S. 
Rating:
5.0

good job.

Roger F. 
Rating:
1.0

Customer parking full with emp. cars. Computer didnt work Computer attendant needs more training on computer. Truck looked like one giant X it had so many damage stickers. Ridiculas fees almost 40 dollars worth of undeclared fees at time of renting. The list is quite extensive. Next time I am gonna rent a compact car and use that. You guys suck

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

tracy R. 
Rating:
1.0

I returned the equipment 2.3 hours late and was charged an extra day for the late return, I have rented from Uhaul many times over the years and have NEVER been charged for being late. Maybe it was the lack of available trailers that prompted the RUDE and uncompromising treatment by the staff. She did not even entertain WHY I was late, didn't bother to ask as it seemed more about teaching me a financial lesson on how to be on time. The line at the dump was long, the material being dumped required PPE gear, and I washed the trailer before returning it. I wrote this locations first YELP review and gave them a 1 star for their rude and unacceptable behavior which left me very upset and questioning whether I will continue to use Uhaul or choose a different provider such as Home Depot. Thank you

GLENN B. 
Rating:
5.0

Very friendly and extremely helpful.

Nikole B. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
4.0

Customer did not leave a comment.

Zack C. 
Rating:
5.0

P/U truck had damage, clearly marked, from prior renter. Dents, digs scratches all around. Staff had damage clearly marked. Truck did the truck, just what I needed

Robert H. 
Rating:
4.0

Busy place, friendly and efficient service

William B. 
Rating:
4.0

Customer did not leave a comment.

teresa C. 
Rating:
5.0

If all U-Haul places were like “line-X”, you really wouldn't need to change a thing. There customer service was outstanding!

Ken T. 
Rating:
5.0

This vehicle smelled like cigarette smoke! As a non smoker I had a solid headache during the entire time I was in it! Not sure about you smoking policy in your vehicles but you should plaster the cabs with “No Smoking “ signs...

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
3.0

This location needs to upgrade their Internet, there was a line of 5 people (I was #3) and had to wait for 45 minutes to pick up the truck.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

The Line X dealer was very helpful, prompt and courteous. Unfortunately, Line X was our alternate pickup location. The primary location, Roseville, CA, did not have our trailer on site at the appointed pick up time, which was reserved 6 weeks in advance. Further, Roseville had us wait in line, complete all paperwork, pay the charges and only then did they determine they did not have our trailer on site. This wasted hours of our time and forced us to travel an hour to Line X to get a trailer. Dealers should check their inventory every morning against reservations and call customers to let them know if they don't have the equipment ready to go. Roseville did work to find us a trailer at Line X.

Jacquelyn B. 
Rating:
5.0

Very nice vehicle, easy to travel in comfort; excellent gas mileage.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Brynn P. 
Rating:
5.0

Staff are incredibly helpful and care about maintaining proper customer service.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Friendly and helpful

Gary P. 
Rating:
5.0

I had a great experience with this company and will definitely use them again.

Samantha W. 
Rating:
5.0

Staff was phenomenal. They went through all steps and the contract To ensure I understood the agreement. The location also completely cleaned and sanitized the U-Haul to ensure a safe rental. Great location.

Daniel W. 
Rating:
2.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Not only was Anna helpful and informative, the crew getting the trailer ready for me was also exceptional. They helped me with my lighting system which needed some tune-up before safely traveling with it. I will rent from them again.

Jeff N. 
Rating:
5.0

It was great!

Whitney J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Keep up the good work!

Evan B. 
Rating:
5.0

Customer did not leave a comment.

HEIDI M. 
Rating:
5.0

Customer did not leave a comment.

Trinity V. 
Rating:
5.0

Thank you for your speedy and very friendly service.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
2.0

the truck was not where we were told it would be we had to go find it and we ordered an appliance dolly and was provided a furniture dolly which we could not use...we want a refund for the appliance dolly

Konda D. 
Rating:
3.0

Customer did not leave a comment.

Vikki M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

The people were so nice and helpful. They gave me excellent service. Thank you so much.

Roberta M. 
No reviews have been submitted for this location.

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