Customer Reviews for Line X of Rome
(U-Haul Neighborhood Dealer)

121 reviews

20 Armuchee Connector   Rome, GA 30161

(706) 235-7275

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 235-7275

20 Armuchee Connector
Rome, GA 30161

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a family emergency and was in a huge hurry. This location went over and above excellent to help me. I was very impressed.

Ricky T. 
Rating:
5.0

Always a pleasure doing business with this company in this location. Others UHauls could take note. Wonderful customer service.

Marka P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

ARADHANA S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Jefferson L. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

lawrence B. 
Rating:
3.0

The ball bearings were bad and you can see that the driver side front tire was bowed. It was already a 2 hour trip and with the truck and having to drive slow, it took 3 hours during traffic hour in Atlanta, GA. This truck should not have been rented instead, it should have been placed under a repair code and not on the road. You are looking to loose an axle on this truck

ADRIENNE L. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
3.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Perfect location

Clive S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Brijesh P. 
Rating:
5.0

They Treat customers the way they themselves would like to be treated

RANDALL B. 
Rating:
5.0

Always helpful and friendly. The best Uhaul rental in town by far.

MARKA P. 
Rating:
3.0

I feel like I got robbed. Went to Uhaul in Rockmart,Ga they said the price was 45.00 round trip, 61.00 one way and Id have it overnight. They didnt have one, so on to the next store I went. I get to this store with the exact same two wheeled tow dolly, and she wants 75.00 but I have to have the tow dolly back by 7pm. Didnt make it by 7pm because it was 53miles both ways, so I was late and dropped it after they closed. I'd really like to know why this tow dolly was $75.00???? Everywhere else quoted 45.00 ow, 61.00 rt??? So I feel like the lady saw cash and an opportunity to put some in her pocket! Thats how I feel about it. If your gonna quote prices in the same exact area, they ought to be consistent prices, not all over the spectrum. So No I wouldnt send anyone there for any reason.

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
5.0

The staff was kind and understanding

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
5.0

Easy drop off spot

Clive S. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Nothing that I noticed, it was a pleasure to do business there.

ROBERT V. 
Rating:
5.0

Great place great people, no problems at all. Very reliable and responsible...

Michael S. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Keep up da good work. TY very much 4 assisting in my move.

Vicente C. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

Karl A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Was the best place to rent a truck from will always go back to them thanks

AUSTIN P. 
Rating:
4.0

Customer did not leave a comment.

Phillip S. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Steve and Dawn Irmscher are most effective in helping an inexperienced renter solve his transportation needs. They represent U-Haul in a manner that brings credit to your operation.

David H. 
Rating:
5.0

Nothing the people and service was 100 percent on point very nice people

CALVIN A. 
Rating:
5.0

Customer did not leave a comment.

Mindy R. 
Rating:
3.0

Answer phone on weekends

Cherie S. 
Rating:
4.0

Customer did not leave a comment.

Rhonda K. 
Rating:
5.0

I reserved a truck on the internet to be picked up at the rental place in Adairsville GA. When I got there they had no reservations for me. I left frustrated. I then decided to go to the Line X location and rent a trailer which meant multiple trips. I won't use your website again. I will contract a location directly.

JAMES M. 
Rating:
4.0

there needs to be clear distinction between local rentals and one-way during the online sign up.

Tiffany N. 
Rating:
5.0

The lady I worked with was amazing!! 💚

Clarissa F. 
Rating:
5.0

Very helpful and professional

george H. 
Rating:
5.0

Dawn is excellent and runs a good organization. Customer oriented, courtous and helpful.

Rebekah M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Very nice and helpful

Allison M. 
Rating:
5.0

They went over an beyond to help me find an Uhaul and i REALLY appreciated it..thxs so much

CONSTANCE B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE M. 
Rating:
5.0

N/A

Brittany R. 
Rating:
5.0

Dawn at line-x of Rome was a lifesaver. She is truly the example of how customer service should be conducted.

NATHANIEL E. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

The location is easy to access and the staff was extremely friendly

MARYJO W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Dawn was excellent! Very friendly location.

Betty R. 
Rating:
5.0

Everything we perfect!

WILLIAM M. 
Rating:
3.0

I had called the day before to ensure a certain sized truck would be available. When we arrived in the morning, was told it had been “reserved” by someone else. Good thing we had 3 pick up trucks to use besides the smaller Uhaul truck!!!

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Randi W. 
Rating:
5.0

Customer did not leave a comment.

Monte A. 
Rating:
5.0

Excellent Service. Really love to do business with Steve and Dawn. I would highly recommend to others. Thanks. Jon Simms

Jon S. 
Rating:
5.0

Great owners.

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

I've rented from U-Haul before and enjoy the company's use of technology to make it easier for the customer to return equipment after hours.

Joseph D. 
Rating:
5.0

Location was excellent for my local move, and the service was quick and helpful. I would definitely recommend to others in this area.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
4.0

Great location, great help

Michael B. 
Rating:
5.0

These people are excellent and very customer oriented

Curtis D. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Brenton H. 
Rating:
4.0

Customer did not leave a comment.

Jaremy B. 
Rating:
5.0

Excellent customer service, enjoy doing business with them every time.

Georgia Fine R. 
Rating:
5.0

On line check-in did not work. Lucky for me the owner was in and got me going. Return didn't work either but billing was correct.

James Z. 
Rating:
5.0

The online check in and check out was a joke. I ended up having to pay the $20 check in fee because the online site would not allow mw access. Very disappointed

Jonathan B. 
Rating:
5.0

very friendly great people.

WIlliam L. 
Rating:
5.0

The team at Line-X was very accomodating.

Brenton H. 
Rating:
2.0

I am still waiting for a refund that was charged on my card that should have not been charged. The equipment was turned in on time and a call should have been made before proceeding with a charge. I did not approve the charge, but it was done anyway.

Hilda M. 
Rating:
3.0

Friendly service by Dawn but the fees were too high and the trucks seem to be rigged to calculate mileage. Stressful return procedure through an app that doesn't work other than to scare you into thinking you're getting more fees. Not overall pleased at all.

Ebony B. 
Rating:
5.0

Steve and the staff were outstanding. Great folks!

David B. 
Rating:
5.0

Wonderful staff.

Marka P. 
Rating:
5.0

None

John H. 
Rating:
5.0

I live just a few miles, they followed me home to drop off my vehicle and after returning, they took me home. Awesome customer service!!

Lance J. 
Rating:
5.0

Excellent Customer Service! Highly recommended for all of your Uhaul needs!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Marvin I. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie P. 
Rating:
5.0

Customer did not leave a comment.

Chase G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Call by mid day of the day before pickup to confirm.

William F. 
Rating:
5.0

Nothing to improve, you guys were awesome!

WESLEY R. 
Rating:
5.0

Great service. No issues at all

LORRAINE F. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Line-X is definitely the place to go. Great People very professional. Very helpful.

James C. 
Rating:
3.0

I was charged $140.00 for the use of less than a day and a half. That is ridiculous pricing. No I will never reccomend this company to anyone, but I will tell everyone about how overpriced that your company is.

Carnell B. 
Rating:
4.0

Light inside did not work, I was moving at night so this was an issue

Dawn B. 
Rating:
3.0

Answer the phone during business hours

judy J. 
No reviews have been submitted for this location.

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