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Dean Hill
Customer Reviews for Lisa T Woodall Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented two identical vehicles. Pricing was different which resulted in having to return to the location to remedy the issue. The issue was resolved smoothly but took time. Very pleased with the pricing as we are a non-profit and every dollar counts.
Cherry Point Baptist ChurchThe office agent was very nice
Ray RobertsUnmanned drop off location & cell phone return. Not sure if there are personnel to help. Large inventory on site.
Scott StutzWould like easier to find drop off address in contract. I called the 1 800 number. It was no problem. Very helpful and polite. Easily understood her directions.
Luke RappInside of truck was dirty, not with trash but splatter from beverages. Completely out of windshield washer fluid. I had to purchase and fill.
Mitchell ReckI requested a dozen pads, but I only received 11. It wasn’t a big cost but it shouldn’t have happen. It do know to count the requested materials!
LaToya SmithVery nice lady in the office
Walter ConineExtremely pleasant and friendly staff. Even though it may not have been the most attractive location, the staff were welcoming and I would definitely rent from the Glass Shop location in Havelock again.
John HewittExtremely friendly wonderful customer service!!!
John HewittLocation was closed but drop off was very easy
Richard ColbertPure Professionalism without a doubt.
Ernest CutlerMy original pick up location was to get in New Bern, NC at the last minute it was changed to Havelock so I had to drive 30 miles out of my way I was not pleased with this at all What is the point in making a reservation if you can’t pick up where you want
mark schaferPricing is a bit high
Thomas RyanStaff was very helpful and friendly. Walked in and out with a rental in less than 10 minutes.
JOSEPH RODRIGUEZTrailers need tongue jacks! I brought my own in case we had to detach it myself which I did!!
Cathy StevensI had already paid in full when I picked the truck up in Rocky Mount and brought the truck back within the allotted time but was still charged an extra $60 for who knows what. The truck was clean and in the same condition that I received it. All of the blankets were brought back, not dirty and folded nicely too. So I really don’t know what I was charged for but it showed up on my card like 20 days later after returning the truck.
Jakob AdamsI don’t usually complain about anything but they changed my location 3 times and when they changed it the new location didn’t even know about it I had to call in and I was the person who had to tell them it was changed. It was way more then I was told when I booked the uhual.
KACY HOLLISWe reserved a truck within 10 miles of our home and was rerouted to a location 40 miles away. While driving to pick up the truck we past 3 different locations with the same size truck we were renting.
CHRISTOPHERLEE BLAIRWe were double charged and no one will communicate with us. Our bank account his negative because uhaul has fucked up and charged us twice. What we need is someone to answer the fucking phone and refund us the money that was taken unrightfully from our account, thanks.
JOHN QUINNGreat experience!?
AR MorrisI called......the rental was available. Picked it up and returned easily. Great family to work with.
JEREMY FORBESIt was quick and easy to drop off the truck.
Toniqua BrimmerI rented a 20 ft U-Haul truck with 13114 miles on it from Lisa. The truck was clean and ready to go. The driver's seat was very comfortable for a 400 mile move.
DOUGLAS SPAIDNo improvement needed...very friendly and helpful.
Beverly OxendineIt was like a day care center, children playing and being disruptive. Every thing went well renting the truck, but the office felt uncomfortable.
KENNETH PAGENothing
Timothy JacksonWas not able to explain the break down of my bill. This is my third and final time allowing them to take money from me.
timothy keyesInspect and keep up the trucks. Retire ones that are a death trap with wheels. Make repairs and keep these trucks in running/working order.
Edward GillespieOut Standing Service
mary rushVery friendly and helpful. Nice location.
CHARLES PERCY