Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented the Auto Transport Trailer located at Little Johns Sign Shop from Steve. Steve was excellent in explaining and ensuring safety in proper towing. Very knowledgeable and reassuring. Thank you
I think the vehicles should be full of gas before you pick it up, this way it would be easier to keep track of how much to put in, there would be no confusion. And if someone returns it not full then you can charge more to go and fill it, thanks
Nothing, it was all good.
The gentleman working was very helpful and easy to deal with. Its not my first time coming and it won't be my last.
Hire more people like Steve. He goes above and beyond to satisfy his customers. I always go back to his location to rent my moving equipment.
I always rent from here. No issues.
Always good!
Been renting trailers from here, for years.
It is out of the way
Owner was very thorough and helped me load the trailer on the truck. Made sure all lights worked and gave me some tips on the trailer.
Great service.
The owner of the shop is very easy going and helpful. It was a pleasure doing business with him. I will recommend him to anyone I know who requires the services.
Excellent service.
Steve and Rob are absolutely wonderful human beings. Kind , courteous and above all very knowledgeable. Will HIGHLY recommend.
great service from the friendly man at this location.
fantastic customer service great location will rent again. A++++
This is not the closest U-Haul to our home, but it is our preferred location. We love the man that runs the one in Garson
Very friendly and helpful. Great unit.
The rep was very arrogant and demeaning. Had to move vehicles around which was fine but not clear at all about what he wanted us to do ! Very rude
Fantastic customer service. Very helpful
Steve is a legend
Steve, over the U-haul at Little John's Sign shop in Garson Ontario was very good. He explained everything in a easy to understand format. He helped hook up the u-haul and went over all the safety concerns making sure I understood the importance of checking the ball and hitch more than once. Also reviewed in detail what to do in case of emergency and yellow highlighted on my paper work the info.to inquire for help. My trailer was as promised on arrival and the whole ordeal was perfect.
Steve is a great guy. He took the time to go over everything with me and made me feel like I owned the unit. Very reassuring. Will be back.....
John was amazing to work with
Nothing he was very friendly and nice and helpful
For me all was good
Great customer service skills over all great person to deal with
Very professional and helpfull
Nothing, this agent is personable, efficient, thorough and goes the mile to find the best arrangement for the situation. txs
All was good.
Very professional!
This Steve fellow was very polite and friendly, he did a great job servicing us.
Nothing to improve. Extreamly helpful, pleasant and knowledgable service. I will dive the extra kilometers to rent from this location again.
The location and employee was great, however my experience with uhaul was not. I had the location, time, and size of truck all changed on me. The truck I requested was 11 feet smaller than the one I ended up with. Which meant I had to also find a new driver that was comfortable with such a large truck. The location I was moving to, also did not have room for such a large truck which caused issues with parking/loading and unloading. I also had to put more gas into the uhaul when dropping it off as it used more gas driving it 30 minutes out of the city both ways.. I had 0 other options for moving trucks as it was a Sunday. Thankful I got a truck, but will absolutely be looking into other companies next time I move.
An overall pleasant experience.
The Owner of this place is super friendly and helpful. I rented the 20' truck for my moving and ended up extending it for a day. He was super nice to accommodate the extra day without any hassle. Highly recommend this Uhaul center. Thank you!
Not one problem
Excellent service. I have no suggestions for improvement.
The ONLY problem I had was with the metal floor in the back of the truck. With snow on my boots and my driveway on an incline, it's VERY slippery!!! Enough that I had to pull myself along the side wall to get out of the truck. Besides that, the truck and service were great. Steve at that location explained the whole rental process very well and helped me familiarize myself with the truck before leaving. Adam
Best UHaul experience I have ever had. Excellent person and helpfull
Online pick up and drop off was amazing
My second time renting from this location and I really can't complain. The man is very nice and straight forward. Would recommend this place to anyone. A+ service. Thank you.
Nothing. Service was excellent. Equipment was excellent.
very thorough with the explanation of the contracts the equipment and the safety proceedures . friendly and knowlegable.
Location a bit tucked away but well worth it. Stephen is super friendly and most helpful.
Make sure the truck is in working order. The move should have taken us 1 1/2 hours and ended up being broke down for over 8 hours. Calls to have repairs done was not pleasant. Agents had attitude and were rude.
Equipment should be road tested before renting
Steve was super helpful with explanation and advice. He is a definite asset to this business. I strongly recommend anyone in the greater Sudbury region contact this UHAUL agent for advice and proceed to book you're requirements. Thanks again Steve... All went well!
I have been using u haul for years but this time was by far the worst , I was told I was getting my rental refunded and still had to pay for it this was the turning point for me I will never use uhaul again
Very nice person. Very patient.
Vehicle was clean and waiting. Steve who helped was excellent. Only complaint was the ride of the truck. Discovered heavy vibration at highway speeds both loaded and unloaded likely due to wheels needing to be balanced. Made for very long drive.
This gentelmen was very rude threaten twice to not give me service for no reason.Told me i wasnt normal because i did not have my phone.Area manager contacted.Uhaul representive should be looking into this matter,this guy is a loose cannon.
Very much appreciated that the location owner stayed after hours and waited for us so we could pick our trailer up before a long weekend. This owner went above and beyond the call, for our satisfaction.
The guy with the beard was awesome! Real nice, talked up a good conversation.
It would be nice if your web locations indicated the store name, instead of just a U-haul Distributer, it was difficult to determine which location I called when searching for a specific rental item I was looking for.
Very friendly and will go the extra distance for their customers.
Awesome experience. All Uhaul experiences are not the same. Dave was very professional, and made sure everything was perfect.
