Customer Reviews for Little Sisters Truck Wash
(U-Haul Neighborhood Dealer)

110 reviews

72189 Varner Rd   Thousand Palms, CA 92276
(1 mile East of Bob Hope Dr)

(760) 610-6757

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(760) 610-6757

72189 Varner Rd
Thousand Palms, CA 92276
(1 mile East of Bob Hope Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that helped me made everything easy.

Eric C. 
Rating:
5.0

Great experience!

JIM M. 
Rating:
5.0

Customer did not leave a comment.

Charlet M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
1.0

They had my reservation incorrect, I waited outside for almost 30 minutes, went to the front office area, and had to get another uhall. Not good. Lowell

Lowell F. 
Rating:
1.0

this experience SUCKED! We were told on the phone to go to an address and put our code into the gate and just take our truck, that the check out and check in were all virtual. Well, that was a lie. We were also told the cost to rent would be $93. nope. told the 6 blankets were included in the "93." nope. We went to the address. There was NO SIGNAGE to suggest there was a U Haul rental. There was no gate. We happened to notice a U Haul truck behind Little Sister's Truck Wash. We asked around, and I found the woman running the truck wash office. When i pulled up the UHaul website, as I had been instructed to do on the phone, it required a password. What the heck???? No log on. I called the 800 number the woman gave me and was told the wait would be 40 minutes! The angel called her number, and I was able to complete the agreement on the phone with my CDL, etc. Drop off was somewhat more pleasant, However, the emailed contracts did not arrive in my inbox in a timely manner, so I finally got to read them while waiting to check the truck back in. That's when I read that I had just needlessly put $27 worth of gas in the tank! Shelle was a sweetheart at the Yucaipa drop off, and I honestly don't know what I would have done without the woman running the truck wash. HATE your electronic system!

JOAN D. 
Rating:
5.0

Easiest rental I ever had

Jerry C. 
Rating:
4.0

Little disorganized.

George Riley C. 
Rating:
5.0

Excellent customer service. The lady attendant offered to walk through the entire return process.

Bassam A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
2.0

Only 5/8 tank of gas. The truck need major servicing. It was a very rough ride with apparent transmission issues. The cashier at this location was excellent and helped us with your broken after-hours, 12:00 noon🤨, phone rental pick-up option. Without her help we would've been stuck!

FRANCINE D. 
Rating:
4.0

They were confused when I wanted to drop and tried to send me to another location 5 miles away. After showing the text with the location address they accepted the truck and were very helpful

SCOTT M. 
Rating:
1.0

Clean it before giving it out.

Ixtlipaktzin M. 
Rating:
3.0

Truck is far from the office and office is confusing to get to as its around the front of the building. Also, the location we booked with a confirmed reservation sent us away as they didn't have our truck. So other location forced extra mileage on the truck

Faruk N. 
Rating:
5.0

Great, quick service. Easy to return the truck.

Michael D. 
Rating:
3.0

Staff was indifferent.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Byron A. 
Rating:
3.0

The inside of the truck bed had sand and debris. I vacuumed it out prior to loading furniture. The transmission dropped into low gear at times and would not kick back out for a period. When it did this it caused a jerking motion, slowing the vehicle down more than necessary.

Dennis R. 
Rating:
1.0

I was charged $50 for the dolly which I didn't use. The dolly was not tightened to the truck when I rent it.

Shuolin W. 
Rating:
3.0

I did not care for driving around the 18 wheelers, and the office parking was tiny and full. Poor signage for directing u haul customers.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Very helpful and excellent customer service. Small yet did everything they could and even upgraded our ride!!!

Patricia S. 
Rating:
1.0

It was closed the two days I went there, even though I was told it was open and the truck was due back on that day and time. Also it was a truck wash with no signs for UHaul! No key drop box and the lady from truck wash was grumpy. I'd give this a MINUS 5 stars if possible. A terrible experience after a cross country move!

JO ANN P. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
3.0

They need a bigger sign out front. We drove past it several times because nothing about the place said U haul location.

Mel C. 
Rating:
5.0

Definitely will recommend very convenient to pick up, the truck was excellent and very clean, excellent miles per gallon, i love it.

Margarita G. 
Rating:
3.0

Your review questions are too narrow in scope. Yes, No and Not Applicable are too limiting. I am not sure a “truck wash” can be described as “clean and inviting”. I would describe it as adequate.

Mary C. 
Rating:
4.0

These people are actually great. Prior to coming here we had a truck reserved at another location, we arrived within the advertising business hours. When we arrived there was no one there to help us, I called the telephone number and the woman answered, she said she was headed to Los Angeles to get away and she could help us. We were stuck without a truck you can only imagine how he felt. Fortunately after being on hold for about 15 minutes through the corporate service, someone was able to help us and direct us to this facility. Again, the information that we were given was not correct but the woman working here was kind and able to help.

Joseph B. 
Rating:
4.0

Registered in line but it still took over 30-40 minutes to get truck. Lots of computer problems!!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

MELANIE B. 
Rating:
2.0

Final bill is incorrect and UHaul has not remedied the problem even after being in touch withnregional manager, I have been overcharged well over $100. I will takebthis to small claims court and it will cost the corporation more than the money I'm owed. The customer service skills were non-existent and rude. Employees can't do basic math. My final bill wasnt itemized and they couldn't explain the charges. I will give a negative review on Yelp and Google reviews as well. Teriibls experience with Uhaul during a time of great stress - moving an entire household from one end of the state to another.

CORINA L. 
Rating:
4.0

Customer did not leave a comment.

Murray P. 
Rating:
1.0

Bad experience they over charged me and fixed it then charged the right price so they charged me twice and I have received my money back

landen M. 
Rating:
3.0

All good.

Bernie H. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
4.0

Accept cash for overages and offer a wider selection of sundries for customers to purchase. Also the lack of parking for dropping off trucks and customer parking needs to be addressed.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Sheryl C. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Marvin P. 
Rating:
3.0

It's a very odd location and feels a little unsafe in the back of the facility.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

The gal was quick and efficient. Answered all my questions.

Eleanor C. 
Rating:
5.0

Very professional staff.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

The woman who checked in my vehicle was professional and thorough even though she was clearly busy and had a lot going on when I arrived to turn in the truck. I really appreciated that! Parking was a problem and could have been a big problem, had I not been able to park behind (what looked like} a company vehicle. Otherwise, a-okay!

joan B. 
Rating:
5.0

Customer did not leave a comment.

Suheil A. 
Rating:
3.0

I don't think someone should be charge for a whole day when they return a truck five hours late

Vivianna V. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A. 
Rating:
3.0

Clean and wash the truck before renting to the next person. The whole truck was covered with bugs and the back of the truck was not cleaned out.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer service was awesome! It was my first time driving a Uhaul and the front desk attendant was super helpful and made the whole process easy breezy!

Luisa O. 
Rating:
5.0

Big trucks in way but stafff very accommodating and nice

Jane B. 
Rating:
5.0

Reserved online and picked it up without any problems. The girl helping us was very polite and helpful.

Rhonda S. 
Rating:
1.0

Their office was ok, but the three women at the office couldn't figure out our order, told us to pull around back and someone would be by to help us, they never came. Also, worst of all, someone had gone out along side of one of the vehicles and took a dump! It had been there for awhile and been run over with a truck and stepped in...this was a terrible place to go!

LARRY B. 
Rating:
5.0

Interior of truck was not clean and blankets were not folded and just in a pile.

Matt S. 
Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Just confusion about the 10 ft truck having a ramp, I was told it did. I have a bad knee so it was hard loading and unloading with my bad knee and no ramp. Other than that everything was great!

KARRIE S. 
Rating:
5.0

The employee that helped me was extremely nice and professional. Bonus or pay raise should be discussed if not already

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Ana Korina B. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

The representative did not check to make sure the door latch was operable; ended up causing us a two hour delay for departure once we loaded the truck.

Amir A. 
Rating:
5.0

Very helpful with getting me going, I will tell everyone to use them.

Milburn S. 
Rating:
1.0

Customer did not leave a comment.

Charise G. 
Rating:
5.0

Nice and friendly service

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Farzaneh K. 
Rating:
5.0

Young lady still took care of me even though the U-Haul was technically closed. This is the kind of customer service that rocks!

MIKE S. 
Rating:
5.0

Agent was quite knowledgeable and helpful. Thank you.

stewart U. 
Rating:
5.0

Great personnel

Russel M. 
Rating:
5.0

Quick and easy....will look forward to our next meeting in June!!!

Dennis D C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

sandra C. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Louise Diane D. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
1.0

The girl working the desk when we picked up the truck didn't even ask if I wanted to purchase insurance coverage she just automatically added it to my bill. Secondly she gave us wrong information about when we could drop it off then when we did later that day the girl working said she didn't deal with uhaul and we should of used the mobile app w a horrible attitude. To top it off when I called the following morning to correct my bill the girl working said there was nothing she could do and to call another number. Very unprofessional and upsetting that things were charged to my bill unknowingly. Not happy!!!

Elisabeth M. 
Rating:
5.0

Used this location in past always very helpful, friendly and professional staff Thank you

Chester P. 
Rating:
5.0

keep up the good work!

Wanda K. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Thank you

leonardo T. 
Rating:
2.0

The truck that we rented had so many problems and stalled on us several times costing us money and time.

Damon D. 
Rating:
5.0

Original reservation was at Ramon Rd UHaul. Hey were absolutely awful, uncooperative and caused me additional inconvenience and costs. They could have cared less. I strongly recommend that no one use this facility.

Kent S. 
Rating:
4.0

No, because it is too far from Palm Springs, when paying ninety- nine cents a mile. The distance is the problem. However, the service was great, friendly and knowledgeable.

Pamela M M. 
Rating:
5.0

Very helpful and considerate!

liz B. 
Rating:
1.0

when i called the girl had no clue about the truck having a ramp built into the 15ft truck she had to put me on hold for 5 mins. when i got there the whole process took over 20mins, she did not know really what she was doing she asked me if i wanted the insurance but i said no so the first contract she printed had the insurance on it and that took several mins to fix she had to call so one to help her. when i brought the truck back the new girl that checked me in said the truck was still there and never lefted the business go figure. she did not call any one to go look at the truck for the mileage and gas or any damages to the truck. i estimated the mileage when i checked out the truck at 40miles. i told the girl the new mieage but she did not seem to care or knew what to do to adjust my bill for the extra miles which was a difference of about 15 miles. so i was charged 67.41 thinking this is what the final bill was that i would be charged, then this morning i had a email and new bill stating the new charges which included the extra miles and 4 gals of gas at 21$. they looked at the truck this morning instead of when i checked it in. i had to call and talk to the manager and she had to go back and look at the gas gauge and she credited me for the gas. the whole process was so unprofessional and both girls were so confused on the process of checking out the truck and checking it in. i will not return here again. i rented at a different uhaul place which was not that great either next time i will use ryder truck rentals for sure

MARTIN T. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

BJ B. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
3.0

Difficult to find as part of other business

Joel G. 
Rating:
5.0

Rental agent was very helpful, professional and courteous.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Derek L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
1.0

It took over 10 minutes for the one guy who handles the Uhaul trucks to come up to the front office to help me. He was very slow and when the bill showed up, it had put in charge for 2 days because I came in an hour earlier than I had planned (the Uhaul rep who made the reservation told me I could go in earlier). He thought this was a single day rate and tried to charge me this. If I had not threatened to walk out, he would not have called Uhaul to check on this. He also did not ask me if I waned insurance, he just put it on there. I had to question what the charge was. And He only stayed until 4pm--said no one else would be able to deal with my return after 4pm, so I'd have to have the lady the next day deal with the return. I did return it at 4:10 and there was a lady there who processed the return. This guy is terrible.

patrice A. 
Rating:
4.0

Customer did not leave a comment.

Derek L. 
Rating:
3.0

Customer did not leave a comment.

Rebecca U. 
Rating:
4.0

Customer did not leave a comment.

Jim L. 
Rating:
1.0

Customer service was horrible. They were extremely slow in doing everything, unappreciative of my time. Seemed to only care about talking between themselves.it took about 45 minutes to check in my rental. Entirely too long messed the remainder of my day up had to reschedule my remaining appointments. This location needs to learn from another store how things should be done. Charged me for to many miles. My total mileage for use of the truck which I calculated the night before and should of been 27 miles but I went over about 10 miles , so how does that equal 85 miles? I don't get it. Never going there again nor recommending. This place is a joke

Jajuan M. 
No reviews have been submitted for this location.

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