Customer Reviews for Lock and Leave Storage
(U-Haul Neighborhood Dealer)

194 reviews

344 E Dinuba Av   Reedley, CA 93654
(Between G & I St)

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/2/2021 - 12/4/2021: Closed

Services at this Location:

Contact Us

344 E Dinuba Av
Reedley, CA 93654
(Between G & I St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/2/2021 - 12/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Kind of pricey for the short time I used it

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

IRMA S. 
Rating:
5.0

Excellent customer service!!

MARY C. 
Rating:
3.0

The website was not working. We were trying to use our phones for half an hour before someone came out and offered to help us. She was kind and helpful but the website experience was awful.

Jorge N. 
Rating:
5.0

The key drop box was difficult to use. It took me a while to fit the key with ring and placard. Lol

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

Uhaul has the worst customer service I have ever experienced. I reserved a uhaul online for a specific time and desire location. The following day I was told by my desire location that they did not have my reservation on file. They called Uhaul, Uhaul said they had moved my desire location to another place. I drive down there, the new location indicated they don't have the Uhaul ready until 4 hours later. This messed up my day, as it was all planned out. Worst customer service ever!

Yerlina A. 
Rating:
4.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

The people at the Reedley location were fantastic, friendly and efficient. The UHaul App failed at every level. Thankfully these people were there to take care of me instead of the poorly designed and non-functional App which the website highly recommended!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Quick & easy, thank you

Vivian W. 
Rating:
4.0

Make the online pick up/drop off easier.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

veronica O. 
Rating:
5.0

Easy drop off. Online check-out.

MILTON A. 
Rating:
4.0

Windshield and outside mirrors were filthy. But this is the only time i have ever had a uhaul truck like that in the last 10 years so no big deal

Beau S. 
Rating:
5.0

The customer service was stellar and the attended was absolutely beautiful.. I should have asked her to dinner. ??

Brian S. 
Rating:
5.0

It was a great, clean, safe location.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

For AC to blow colder air.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

sherry P. 
Rating:
5.0

Customer did not leave a comment.

Desiree B. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Lindsay was awesome! She was very helpful with the whole process.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Customer did not leave a comment.

gilbert M. 
Rating:
5.0

Customer did not leave a comment.

rudy G. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
3.0

The location didn't have the dolly or moving pads that I requested. They said they don't carry them there and made several requests to uhaul not to list them as available at their location

Gayle F. 
Rating:
5.0

Customer did not leave a comment.

Kishan P. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Not much...the candy was already on the desk.

Margarita C. 
Rating:
5.0

Paula was really helpful.

Steve M. 
Rating:
5.0

Paula was GREAT! We had to make adjustment to rental and she was very helpful! Will be back another time.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Great service all around. Very helpful answer all my questions. Very polite person. I would recommend this location.

ROALIA M. 
Rating:
5.0

Customer did not leave a comment.

Keri B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
3.0

Customer did not leave a comment.

Erynn S. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

I can't think of 1 thing to improve on : ) The personnel was professional, efficient & friendly. The truck ran great (kind of a gas guzzler tho) & I had an excellent Uhaul experience! thank you

sandra N. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

The right rear tire was flat but Paula the manager had someone out right away to have it replaced. Thank you Paula

Tambra N. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

We were treated great by the representative when we picked up the truck and overall had a very good experience. We wouldn't hesitate to come back. Thank you. Ken

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

darrell H. 
Rating:
4.0

Customer did not leave a comment.

JOANNA T. 
Rating:
5.0

Customer did not leave a comment.

cliff U. 
Rating:
5.0

Nothing

ESTELLA T. 
Rating:
5.0

Customer did not leave a comment.

EMILIO S. 
Rating:
5.0

They treated me realy kind and professional

jorge C. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
3.0

The support late in the evening was poor. I called to ask about dropping off at this location and the customer service rep was not helpful at all. She said this location could not take a drop and to come back the next day even though I had been told I could drop off here by the first location I purchased at. She said there was nothing that could be done until morning or two days later because the business was closed. When I told her I might be charged more she said she couldn't help me.

mario G. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
3.0

Customer did not leave a comment.

roto R. 
Rating:
5.0

Customer did not leave a comment.

Adriana M. 
Rating:
3.0

the truck was dirty had to wash the front and windows

MICHAEL S. 
Rating:
1.0

first thing I was sent to the wrong location to pick up a trailer at 9:30 then I found out where I was going to get the trailer from a place that did not have it and so when I picked it up it was already after 10 and still my time was being used up and asked to hang on to it until 4:40 in the afternoon because 6 hours was not enough time it should be a full day and when renting, I returned the trailer I was charged more than what the quote was so no I would not do this again nor let my friends and family do this

bryan B. 
Rating:
5.0

Excellent people excellent service

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Great, friendly service!

Chris B. 
Rating:
3.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Make renting the bigger trucks a little cheaper

Martha G. 
Rating:
5.0

Customer did not leave a comment.

Burneall E. 
Rating:
5.0

Fast and good service

RIGOBERTO V. 
Rating:
5.0

The people at Lock and Leave are the best.

cliff U. 
Rating:
5.0

Customer did not leave a comment.

wayne S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

I rent this trailer every week and I want to drop off in Selma but there's always an issue and I have to drop in Reedley where I picked up. Is there anyway I can pick it up from Reedley and drop off in Selma so that I can rent it from Selma?

Lynnette S. 
Rating:
5.0

My first time at a U-Haul. The staff was kind and courteous. Overall, a really good experience for me.

Harry K. 
Rating:
5.0

Customer did not leave a comment.

JANET L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

The lady that first helped me is amazing. Also, when I returned it two young girls were working who went above and beyond in getting trailer returned, from lifting off truck to making sure credit was applied correctly.

LYNNETTE S. 
Rating:
4.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

The person helping me, Bre, was incredibly cheerful, friendly, and helpful.

Sam G. 
Rating:
5.0

Customer did not leave a comment.

Inez D. 
Rating:
4.0

Customer did not leave a comment.

jose S. 
Rating:
5.0

I have rented quite a few u-haul trailers during my recent move and this place was by far the best. No problems checking out and checking in. Equipment was available and ready when I arrived. Unlike some places where people were disconcerned with the job and unfamiliar with the computer system, The person I dealt with at this facility knew exactly what to do and how to do it. Good Job.

MIKE E. 
Rating:
5.0

Local agents, including the one i used are hreat people. Your reservation line people are pretty much terrible. The local agent was awesome but every person I talked to at reservation number was terrible. Ignorant, untrained, pushy or just bad attitude. Really, really bad. Needs much more supervision or training.

dan A. 
Rating:
5.0

Customer did not leave a comment.

billy M. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

The two ladies in the office were very friendly and knowledgeable. I will definitely use this location again just because of the customer service :-)

Candace O. 
Rating:
5.0

Customer did not leave a comment.

VERONICA P. 
Rating:
5.0

Great location for my needs. Very friendly staff and easy drop facility.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
5.0

Thank you for a great service

ABLE G. 
Rating:
5.0

Great customer service!

Linda A. 
Rating:
5.0

Customer did not leave a comment.

MELVIN G. 
Rating:
5.0

friendly and accommodating service

Rudy G. 
No reviews have been submitted for this location.

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