Nothing at all
Donnye B
Customer Reviews for Lock Box East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 2 ladies we dealt with at this location were very nice, friendly and helpful.
Keith POperations at this location is great . Great customer service
Nitesh PCustomer service was excellent
Tina MVery nice people. Helped remove trailer in rain.
Donald FVery rude person who really did not want to assist me.
Eileen MMy issue isn’t with this location or the original location I reserved the truck at, which was the Kilgore Muffler location. I have a big issue with over reserving these trucks that aren’t on the lot. I reserved a 26’ box truck and was forced to pick up a 20’ box truck because nothing else was available. After having this issue, I couldn’t move my home in one load, I had to make multiple 8 hour trips while driving in the rain and had to rent a trailer to finish the job. In all it probably cost me an additional $450 in fuel and other expenses. I find this unacceptable and I’m extremely unhappy with the scheduling system. These issues will definitely keep me from using uhaul in the future.
Logan FThe employee would not help me at all leaving a small woman to maneuver and unhook the trailer alone. I had trouble because of my size and nobody at uhaul did anything to help.
Amanda WI would definitely recommend more coverage in the morning. Maintenance guy was great but the man inside was irritated because of the number of people coming in when the door opened and he was trying a new hire.
Joe BSome one smoked it that truck before I drove it. Spending 8+ hours in a smokey environment wasn't very pleasant. Very bad for my condition. I ought to get a discount on my next rental.
Glen BStore manager was nit helpful at all. Basically just said trailer is over there go figure it out. Didn't even help me back up to the trailer. Didn't help hook it up. Never got out if his chair..
David GNo one was present. After waiting for sometime and no one showing up, I call another UHAUL location. This location told me to drop off equipment.
Walter SReally nothing , all went well
David KThere should be no fee for returning ahead of time and you need to update your website and invoice with the correct phone number.
John DPROBLEM FROM UHAUL CORPORATE. I WANT FULL REFUND
Von VVery friendly
Jacob MAwesome checkout. Professional
Sue HI should have double checked the gas gage, they told me 1/4 of a tank but it was closer to 1/8
TONYA SThe owner was amazing! So sweet and wonderful to work with! And they helped us hook it up real quick in the wonderful Texas heat!!!
Robert SThe attendant checked us out and even brought our receipt out to us when we finished parking the trailer
timothy lVery informative staff. Very kind and helpful
danny dThe employee that hooked the trailer up to my car was very nice/pleasant but dented my vehicle and did not acknowledge it.
kaytlyn jDropped off before they opened went back when it was open to pay she said that I didn't return the uhaul there even though I did sent me down the road to the other uhaul just to call me back and say she found the paperwork and to turn back around to take care of my payment. It's not in a good area and really didn't care to be in. But ro waste my time running around with the gas prices we have is crazy.
Leesa WThe location is just not in a great area of town, especially for an after hours return.
Sarah BThe two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.
Layna WPersonnel weren’t very helpful. The location didn’t have any space to maneuver a 20’ truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.
CRAIG Gthe yard is too small, hard to get the trailer in
William MThe attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.
Thomas LCheck in on phone was difficult.
SAMMIE HTop notch service. Would recommend Uhaul to anyone that needs to move their household items
Larry BFirst: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn’t have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I’ll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn’t pleasant!
Curtis PThe rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.
Marlo RWhen we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.
Riley KTell the customer the specific return time so they do not get charged extra fees.
CARISSA GThis location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.
Richard TThe after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickup
Roschell WVery good counter person. She was very helpful and friendly and smiling.
joseph wCall me asap
Colleana MRenee and her assistance were very courteous and helpful. This was the first time I rented a U-Haul and I was apprehensive. Renee’s calming voice made it easy for me and I appreciated that. Thank you!
Audrey HThe van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn’t get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!
LISA SFriendly lady.
Bill PN/A
ANETHRA WHire a new person.
GARY HI had a bad experience with the uhaul truck the steering wheel vibrating a lot they don’t do maintenance to the trucks
humberto MI had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.
Pam RMaybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.
Paul KFriendly, VERY helpful and super fast!
TANYA ALove UHaul…. Always on their game regardless of which location we use!
Becky W