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Amanda W
Customer Reviews for Lock It Up
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have appliance dolly that was requested. App is confusing. When I called for assistance it was not helpful. When returning truck there were unclear directions as to where to park it.
SUSAN GOmar was kind, helpful and professional. Thank you!
Lorraine HThis comment has nothing to do with the location…it’s regarding the difficulty of the contactless pickup. The Multifactor authentication process taking place at the time of pickup is not conducive to folks wanting to quickly get on their way. It was frustrating having to do these things when wanting to hurry to begin packing.
Scott WThe smart phone app was not good for me, I'm an older customer and I did not know how to set it up. But, by putting the customer service telephone number on the paper work was a great help. Thanks.
MELISSA FActually was pretty awesome I was so late picking up the u Hal like I was supposed to be there at noon thought it was noon thirty and had to wait till after there lunch hour to go pick it up…. Being it was my fault she didn’t half to work with me at all… but she did was a great experience
Amanda TIt's all good.
adiel fFix the leaks in the cabin so the rain doesn’t pour in
Tim MThe mobile app pickup is more work than it should be. As a business owner, I wasted more time than I should have to. And the dolly that I paid for wasn’t in the truck so ended up having to go inside and even though the woman was so nice, it shouldn’t have taken that long. Arrived at 4, left at 4:40 with the truck. Not easy.
Karen WBackup displays in all your trucks
Robert HNothing perfect
JOHN ALocation very accommodating
Jonny RHow can your customer service not return the uhaul! I had called threw actual place I rented from and it took me right to you guys for a 2nd time and they couldn't return it. More hassle then anything
Abbey MI had called a pick up about 10 miles from my house. I get there and they had my truck pick up in marion about 20 miles away. So I had a additional 40 miles on my bill. ($40). The lady was very helpful but she said to contact uhaul to see if I can get a refund for the mix up.
JOE PYou over charge for services. I had never rented using my phone and didn’t realize the check in process was so involved. I had already deposited my key and contract so had no way of knowing the exact mileage when I rented. Should have been notified up front what was need at check in.
Martha BThe girl from Lock It Up was very nice and friendly.
PEGGY KCustomer service at Lock It Up Storage was absolutely wonderful. The lady that helped me was very explanatory and helpful. She checked back with me to make sure I was able to place my order online and gave me very clear/simple directions on how to use the online service. When I picked up and returned she reassured me of what I needed to do I was doing. I would recommend using Uhaul and Lock It Up Storage in Marion, Ohio bcz I have used both storage and Uhaul with them. Very clean location.
DAWN TVery friendly and helpful customer service.
John MProvide better customer service skills and don’t make a customer wait four hours to get a truck
Matthew Vnothing
Steve WBut over charged by about 16.00
MICHELLE MCruise control on your trucks.
Dan MThe location was closed and I had to wait over 2 hours for a rep and it required a hour for him to do the paper work. The quoted cost was $222 and he charged me $242. I want a rebate. Call me at 740-726-2610 Don Philips
Don PHave a bigger key slot... Thanks Herb
hub bNo issues at drop off, thank you for the good service at this end.
Rusty WFantastic
Brian JI picked up after hours and was told I would need a mobile device upon pick up. Assuming I would receive a call regarding where to get the key. Never told it would be in the visor of the truck. Found it after a long time searching. Mileage rate online stated $0.79 a mile. Final contract I received a day later charged $0.99 a mile.
Kristi WAssist office with updated software. Poor person working there had to call to fix my reservation bcuz if software program
karolyn lIT WAS QUITE ADEQUATE.
Charles BVery courteous and professional.
Donald KVery helpful and informative
DEVIN Gvery helpful with our move
SHANNON BLocation is somewhat hard to find. Office was clean but not inviting.
RUTH WExcellent staff, Excellent experience!
FLAVIA MThe lady there was very nice and helpful.
NORA OThis was a pleasant experience from start to finish. From the time I called to the time we pulled out the lady was friendly, polite and courteous. She was also helpful in helping pick what vehicle would work best for us and which would be most economical.
JAY Tstickers for damage all over the truck. All over. I felt very paranoid walking around adding more stickers as if I missed some prior damage it might be blamed on me. This was a stressful process I did not like.
SCOTT MThe man that took my order was very knowledgeable and helpful.
RANDY HCheck in personnel was great ,very friendly helpful and knowledgeable.
LOWELL SSpoke with Tony and he was very nice. He explained everything in detail and helped hooking trailer up. Was very knowledgeable and would reccommend he represent your company when anyone wants U-haul equipment.
TODD DMy biggest gripe was callinig 3 cals before things for drop off were clear and good to go. didn't l,ike the drop off location at all. it is on a city street no lot per se;'
MICHAEL FThe trailer made it from ohio to tn but right before we reached our final destination the trailer pulled my boyfriends bumper off his truck and caused damage.
KARA MIf I pay $145.00 for one way do NOT limit me to 60 miles you think is appropriate from Marion to Columbus. Cost me additional money because I went 16 miles over.
LISA CI had reserved a auto transport trailer and was very pleased with trailer condition, it appeared to be almost new. Tony assisted me and was excellent.
John GThe truck brakes were squealing very bad when applied and the "air cushion ride" didn't seem to be working well. Truck needs to be better maintained.
HAROLD Tthe service was good, the truck was great. the only thing is no one has sent me a e mail with what the charges was.when I rented the truck I was told that you would send me a e mail with charges. so far that was not taken care off, So please get back with me, thanks
Paul BPick up location was fine. Truck, for the size and weight should have been diesel, would have made for easier fill ups (vs trying to squeeze into fuel stations) and more economical. Truck was not equipped with cruise control, which made for a very long haul traveling over 2,000 miles.
JASON SVery safe drop off point in Marion, and quick to email the check in recipt.
MIKE KRental agent did not indicate any problems with the auto transport. It was not until later that we fould one trailer light was out and one turn signal was not operating.
JOYCE KVery nice and helpful.
Adrian Lwhen renting a u-haul you are given one free month of storage but is not actually a free month only if you get it on the first of the month. i turned in my trailer on sept 20 and was only allowed free storage to the 1st of next month and you pay the next month in advance. so if you need to get the free storage also you will only get it from the day you girst day of next month. it still helps out but wasnt an entire month like it is advertised
TRACY SOwner was very friendly with a lot of good tips!
MIRANDA SLater hours
DEBY YThe gentleman was 6-8 minutes late coming to open up. The internet hours shows they open at 9 but when I called to rent they stated it was 10:30 am before they opened up. I lost 3 hours of good daytime. They only had one truck to rent out and I was getting pushed to get back so they could rent it again. They guy working there was very nice but it really put a strain on us to hurry and get what I needed done. My stuff was heavy and awkward. It caused us to not even get to stop and get to eat because I had to hurry back for him. I liked the vehicle and it was clean but didnt like being pushed.
JILL C