Customer Reviews for Lock Up Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lock Up Self Storage

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Arthur B. on

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Customer did not leave a comment.

Clyde G. on

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Ryan L. on

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Personel was very helpful

Raymond F. on

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Office could use updating but the representative was very knowledgeable and provided outstanding service.

Liz C. on

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Customer did not leave a comment.

william D. on

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The Lady I did business with was very nice and helpful. A very pleasant and convenient experience. Thank You.

KENNY Z. on

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Awesome

TREVA V. on

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I just love this location. The person who works there is very sweet and truly concern about their customer. I strongly recommend this Uhaul location.

Marie B F. on

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Rachel O. on

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Do not rent out trucks/equipment that are damaged. I rented a 10 foot truck from a dealer in kiln, MS location. I noticed the radio station area was cracked/smashed in. I didn't have time to wait on a different truck. The lady didn't offer a new truck, just told me to let her know if i had issues. so I proceeded with my 1500 mile commute to my destination. The whole 1500 miles I had to drive without radio/music. When I got to my destination, My husband and I were about to unload our items from the back of the truck when we noticed the light didn't work, So my husband and I had to unload the items in the pitch black dark, only using my phone's flash light and almost tripping off the steps because of Uhaul's negligence in making sure the truck was ready to be rented out. I paid full price for a truck that had many issues. I was told to comment here to file a complaint claim so that corporate could compensate all of our troubles. We should have never gotten this truck in the first place. these issues shouldn't have passed inspection.

TREVA V. on

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This facility really cares about their customers. I was treated very well and will recommend this location to all my friends.

Shannon S. on

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U-haul can work harder to provide equipment to requested pick up sites. Driving from this pick up location added miles and ad a result I was charged. Poor form, U-Haul!

Elizabeth B. on

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JAMES K. on

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I was contacted by the lady that manage's the Kiln location and given instructions on what to do with equipment upon return. She is very polite and knowledgeable of rental equipment.

Jason W. on

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The gate locked my wife inside the storage facility and we called the manager which called the police and threatened to put us in jail.

tiffany M. on

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The person working at the location was very helpful and informative. The only issue I had was she forgot to put on my paperwork that I was dropping the uhaul at a different location which caused alot of confusion and misunderstanding. So that made my experience a little overwhelming and frustrating! But the everything else was fine.

wallace H. on

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Joanna S. on

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the lady in this office is outstanding with her customer service! Always so helpful and takes that extra step to help. I appreciate business' like this. We had to call after hours a couple of times.

chad B. on

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Mary M. on

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Our rental agent was the best I’ve ever had, and I’ve rented from you many times over the years.

thomas N. on

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Sherry B. on

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The lady at lock up was one of the nicest people I’ve had the pleasure of meeting in a long time. She was very helpful and knowledgeable. Uhail is lucky to have her!

Alice A. on

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The customer service was awesome. Thank you so much.

Lori G. on

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Scott F. on

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This rental was a pleasure. The friendly staff at pick up was kind and very helpful. Drop off was after hours. Will rent again....Thanks

TREVA V. on

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Best location by far to rent equipment

Dean S. on

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Customer did not leave a comment.

Jimmy S. on

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Lady I dealt with was one of the most pleasant people I have ever dealt with.

Charles R. on

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Friendly,professional,knowledgeable and helpful.Thanks.

William H. on

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Jimmy S. on

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Robinson T. on

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Outstanding CUSTOMER SERVICE. THIS LADY HERE WAS THE MOST HELPFUL UHAUL REP I ENCOUNTERED. JUST BECAUSE OF HER I WILL USED UHAUL AGAIN. Thank you ma’am.

Patrick B. on

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Alton H. on

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WILLIAM S. on

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Very good service