Great staff very friendly and helpful great prices on nice storage units too.
Jason R
Customer Reviews for Lock Up Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service at this location was way above expected, I will travel to this location in the future just because of the service I received.
Ryan EThe backup was difficult. The employees didnt know where I should drop. Finally, I backed ip
Eric MProvide a customer support person at your location so when my cell service goes out I have a way of driving home
Remington JTrailer tire was low on air. Otherwise a great experience. Worker was very accomodating.
Karl KAgain this was not the location I chose. I dropped off a U-haul at my chosen store before so this should not have ben an issue.
Leslie CNo one was at this location when the trailer was taken back
ROBERT RI didn’t even see anyone. I had to call a number posted on the gate to get the code to enter the property. Was told where to park the trailer and never saw anyone. I unhooked the trailer myself. I left the place wandering if I was going to be charged for something. I took pictures of the trailer for my protection just in case. Not a good way to do business.
Joseph KMake it easier to know how to get through the gate - maybe a clearly labeled intercom?
Trevor HThe online check out process was with out a doubt rediculous
Matthew HThis agent was also pleasant, informative, and professional
William C