Keep up the excellent work!! This is a great location and all the staff is very courteous and helpful. I for sure will return to this location for my truck rental needs.JONATHAN MICHAEL L.
Customer Reviews for Lockaway Storage Shaenfield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANTHONY L.
Customer did not leave a comment.LUCAS R.
Michelle was very courteous and helpful. I had a great experience and would definitely return to this location in the future.JONATHAN MICHAEL L.
Customer did not leave a comment.VICTOR V.
They were rude. I got my rental late because they were unorganized, didn't have the dolls or furniture covers.. the truck was all beat up and the back door was hard to lift because it was betterERIKA E.
Customer did not leave a comment.Sonia R.
Customer service was wonderful very friendly and knowledgeable.JULIA F.
I really can't think of anything except possibly making sure the window washer fluid is filled. The customer service was impeccable and the truck was the perfect size for what I needed and easy to drive. I will be back should I need to move anything too big for my personal truck.MICHELLE C.
Great customer service!!MARY ALICE L.
Excellent customer service.Gilberto V.
Customer did not leave a comment.DAN M.
Super friendly staff, equipment was ready to go even ahead of schedule. Super clean facility and employees practiced covid measures of masks and hand sanitizer available. Would definitely do business at this location in the future.DARIO O.
The truck needs updating there was no a/c and tire was unsafe im a regular customer and felt very undervalued todayANTHONY L.
Good place to rent fromSEAN W.
Customer did not leave a comment.Frederick G.
Customer did not leave a comment.Odelia B.
Poor customer service from the representative I spoke with initially at the location. I was charged gas even though I have proof I refueled. I was charged a cleaning fee even though I had hardly been in the vehicle & cleaned if before returning. Horrible serviceAYLEAH W.
Great customer service. Great experience. No wait time. Very convenient.JAVIER R.
I have not dealt with a more un professional staff in my life. EVERYTHING went wrong. First you wanted to rent me a death trap. The truck was filthy and it rattled when i turned the wheel. Then you did not have the 3 dozen pads per my reservation. I was literally on the phone for over an hour and a half and all you did was send me to another place to get them. That took 2 more hours off my schedule. Traffic in Culebra road is awful. I called the â€œregional â€œ manager 7 times and he did not have the decency to even call me back. All I got was a $25 credit. Really! For all the gas I used up, and 5 hours of my time! That is an insult! Im sure you pay your lowest employees at leat $10 per hour. Disgraceful is all I can say you value my time and effort so lowly! Unfortunately I had already made reservations for 5 days later also with Uhaul to keep my return trip home back to Savannah. And I also am having issues with this leg of my journey. I think 4 words best describe how I feel: NEVER AGAIN WITH UHAUL. I will tell all my friends, coworkers and strangers that think of moving with UHaul to stay away like the black plague. Im also sure this complaint and the nextbone for the next leg of my trip WILL FALL IN DEATH EARS. I don't expect anything more from your company since tou have already proven to me you ARE THR WORSE in this business. I never want anything bad for anyone or any company, but right now I'm trying to stay positive. Its been really hard. You have made my moving experience the WORST EVER!!!LUIS A.
Customer did not leave a comment.SANDFORD S.
Customer did not leave a comment.TAM D.
Customer did not leave a comment.Mystica G.
The truck was newer and easy to drive. Had no issues.KATHRYN M.
Customer service was excellent.MATTHEW P.
Customer did not leave a comment.ADAM R.
Improved the level of service provided to customer.Andriana F.
Customer did not leave a comment.HAL L.
Customer did not leave a comment.John F.
Customer did not leave a comment.CHRISTIAN L.
Customer did not leave a comment.Michael K.
Location and truck were awful. I was charged for 13 gallons of gas even though I drove the truck only 36 miles and returned it well before it was due. I will never rent from uhaul again.Acacia P.
Customer did not leave a comment.OSCAR H.
Customer did not leave a comment.RICKIE W.
The location is small and gps directions are horrible. Not enough room for two vehicles to go through the entrance at the same time. If a car is coming out, you will be sitting on the access road and hopefully no one hits you. The u-haul truck we had (10â€) was very noisy (like something was gonna break at any minute) and it shakes badly. The inside was not clean as it should have been but I digress. I didn't have the pads or dolly in the truck as I requested. They still tried to charge me for the pads after I said I didn't have them.Sherwanda C.
Truck had an unusual rattle while at idle but stopped under acceleration, that kind of thing could be expected from a vehicle with 119500 miles. Otherwise, it was a great truck!MARK K.
Great experience, the staff were very friendly and accommodating.ISAAC T.
Customer did not leave a comment.Evelyn F.
For my short legs, the pickup was a bit high to get into & out. But, once I conquered that, it was fine!CHARLENE R.
Customer did not leave a comment.Trevor L.
Customer did not leave a comment.Tera J.
Customer did not leave a comment.LAVELLE ANDRENET B.
Customer did not leave a comment.LEONARD M.
Customer did not leave a comment.Sergio R.
EASY PROCESSRAUL Z.
Nothing. Counter person very polite and knowledgeable.ROBERTO S.
The Lady was very helpful, a great customer service, I recommend this place.DANIEL P.
Customer did not leave a comment.ASHLEY D.
Customer did not leave a comment.BRIAN H.
I had several problems with the rental and the rental location support... 1. The appliance dolly I rented was not in the truck as promised; had to get it from another store; not a U-Haul store. -- The U-Hual location should have notified me that the dolly was not available and I would have made other arrangements or rented the truck from another location. -- I had to rent an appliance dolly from another store; cost me money and miles on the truck 2. The truck was not full of gas as indicated by the attendant but I was held responsible to fill it. -- I drove 42 miles and the truck needed 13.78 gallons of gas 3. The truck was dirty when I received it - When I returned the truck, the attendant told me to drive it to the back lot, without him checking it, and threatened if I didn't he would charge me $100. He made no effort to get up and check the miles or status of the truck. - The truck was checked in over an hour after I returned it and I was charged a cleaning fee; no idea why.. . the truck was swept out prior to returning it. 4. The truck has something wrong with the exhaust and is VERY loud Overall, the experience was unsatisfactory and I would not do business with this location for any reason.ROBERT C.
The location was great and had their ducks in a row. The u-haul mobile pick up though needs a lot of work and took up a good chunk of my rental time.Michael M.
Customer did not leave a comment.GILBERT L.
Customer did not leave a comment.Margaret S.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.KRISTINA P.
I was charged for the utility dolly even though no one touched it. Now I have to spend time on the phone to dispute the charge.MICHAEL N.
Customer did not leave a comment.ISRAEL L.
Very convenient. Needed to pick truck up early. Able to use my phone to check in before they opened. It went flawlessly. Great experience.Richard L.
Customer did not leave a comment.PETE P.
I tried using the app to secure my reservation. And I just found it confusing, hard to navigate. Looked simple enough, wasn't what to do when. I think it sucks. So, I went into the store, and asked the receptionist (title?)- and she was very helpful. Found account really fast, gave me the keys, said i was already set to go. Same thing when i came back, wasn't sure what I needed to do. Where to leave the truck, leave the keys where? So again I walked inside and she took care of it. Truck had dirty floors (old mud markings/dirt)- front of truck was splattered with dead bugs. Also I drove the truck about twenty miles total, and it took over 2 gallons to refill. Obviously the person before me didn't fill it up, and Uhaul did not fill it up. It should have taken that much to fill up. So, the needle looks full, but obvious that I didn't start out with a full tank. So, i pay for $1.69 per mile, plus $5 for gas, even though it wasn't full when i got it. Hmm. Only good thing about this experience was the helpful clerk.Alfred T.
Customer did not leave a comment.San S.
Customer did not leave a comment.Megan K.
Customer did not leave a comment.Philip Z.
To large of location to just get truck and having to return it to the same spot.ROSEMARY G.
Not charge me for 2 gallons of gas when I had put 1 in it already and only drove 8 miles. 2 gallons for 8 miles bullshit robbery.Philip W.
Customer did not leave a comment.Mario H.
Customer did not leave a comment.ALFREDO L.
Uhaul app did not allow me to complete vehicle return. Was stuck in loop.Mario H.
Customer did not leave a comment.Jose S.
No comments, thanks.JAMIE W.
Bigger location or more allotted space for people to park for their truck and to park trucks. The truck veers to the left tooALAN R.
Customer did not leave a comment.Jason Z.
Customer did not leave a comment.SCOTT K.
Customer did not leave a comment.QUINTIN F.
Customer did not leave a comment.WILLIE M.
Remove some redundant steps in the check-in process. Ex. - I'd already uploaded a photo of my license but was asked for it again.Adriana L.
Vehicle was dirty. Bed of the truck had black mulch stuffed in all places. Had to spent my time cleaning before I could start moving. My customer service was great. Just wish the truck was clean.MATTHEW M.
Customer did not leave a comment.Jon W.
Very pleasant experience, Michelle was very helpful.MICHAEL D.
Customer did not leave a comment.Trevor T.
The sales person came out to help me while I was having difficulty doing the remote check in. Vehicle was cheaper than I expected and less restrictions than renting at conventional rental car companies. Thank you.DAVID G.
Outstanding Service!!!WILLIE M.
Customer did not leave a comment.CHRISTOPH D.
I had requested for moving blankets and furniture dolly as part of my rental. When I got to the location on the day of the rental, the helpdesk person said that they did not have furniture dollies and simply cancelled those items from my contract. The moving blankets were not loaded into the truck and had I not looked for them, I would have not even known. The helpdesk person did not even mention to me that I have to pick them up from the front office. While the location had the truck size I needed, an otherwise pleasant checkout experience was marred by the lack of attention from the helpdesk.Stephen J.
Customer service was excellent.Vincent P.
The mobile check in process was far from convenient. I had to walk about 200 feet from the parking lot, around a fence and a storage building, because the system said we were at the wrong location. The verification process was also difficult, we didn't realize someone other than us would have to be called to verify us, and since we just moved to a new state, our local contacts are limited and were not available to be called. We also reserved a furniture dolly with our truck, and one was not provided. It would have made our move a lot easier if we had it. Otherwise the truck was fine, and the equipment we had worked as expected. But the mobile check in process could definitely use some work, and wasn't quite the customer service I know U-Haul is capable from my past experiences.Ryan A.
The transmission was slipping, the truck was extremely dirty, the alignment is off, and it wasn't swept before we got it. It was my literal worst experience driving a rental truck and I rent one for a move EVERY year. Pick anywhere else, maybe even something other than a UHaul in general.Christopher H.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.JOSE ALFONSO M.
Needs someone at reception desk all the time.Thomas G.
Great place.Blaize D.
Customer did not leave a comment.James D.
Only a very narrow and short length parking space to park the 15 foot truck was available. Took 20 minutes to accomodate truck in space and avoid any damage to truck and adjacent vehicle and nearby fence. the self check in uhaul app is very difficult to use. It is not compatible with my Apple Safari browser because would not verify the drop off location, used a work around with Firefox browser instead. The photo upload of the gas gauge, truck cab interior, inside hauling space, front/back/side exterior, was requested multiple times in order to complete the check in process. The complete drop off process required at least 40 minutes to complete, from arrival to check in complete. Uhaul should modify its self check in process or provide a location with on site personnel to assist on 24/7 basis. Salvador Cuellar 210-296-8561 email@example.comSalvador C.
Staff was super helpful. Thanks!Mark P.
Customer did not leave a comment.Carol L.
Customer did not leave a comment.Kevin A.
Great people!!CLAYTON DEAN C.
All U-Hauls are sketchy. I did not like the fact that you must have a cell phone number but it was not told to me the reason; why until it was too late. Which is you have to fill out the inspection report via text message and all I have was email address. We currently live outside United States and have outside the United States cell phones and we're moving from one storage unit to another storage unit perfectly common were you a citizens we could do these things your company needs to transform.abram M.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.Christopher H.