Customer Reviews for Lol Liquors
(U-Haul Neighborhood Dealer)

231 reviews

12107 Toepperwein Rd #6   Live Oak, TX 78233

(210) 494-8343

Hours

  • Mon–Sat
    10 am–9 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/3/2022 - 12/31/2022: Closed

Services at this Location:

Contact Us

(210) 494-8343

12107 Toepperwein Rd #6
Live Oak, TX 78233

Services at this Location:

Hours

  • Mon–Sat
    10 am–9 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/3/2022 - 12/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colleen G. 
Rating:
5.0

Customer did not leave a comment.

Stephan P. 
Rating:
5.0

All; lights are in working order.

Edgar P. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

ABOVE AND BEYOND SERVICE!!! Angels is disguise!! 👏🙏😊

Tiffany O. 
Rating:
5.0

Customer did not leave a comment.

MATTATW G. 
Rating:
5.0

Customer did not leave a comment.

pete B. 
Rating:
5.0

the guys hthelpedme we so erful!

Brian C. 
Rating:
1.0

Had to drop off tuck in an alley basically. There is a church or worship center of some kind on the corner of this strip mall. They were having a service that day. Cars were lining the alley, the entrance & where the UHAUL was supposed to be parked. It was impossible to properly park it. Horrible drop off location.

Michelle S. 
Rating:
2.0

While the young man who TRIED to help me and one other customer was very pleasant and apologetic, he had no idea what to do because the person who "does the U-Haul" was not there. I got there at my check-out time and still didn't get away until over an hour later because there were no dollies, as I had reserved, and then I learned that the appliance dolly I reserved was not available at that site. Fortunately, I was able to get one at a location near my destination. Had I known ahead of time, I would have taken care of that before I went to pick up the truck. The employee at the location where I picked up the truck had to search their store to find the utility dolly I had also reserved. I understand this is not the primary business of this location, but having knowledgeable employees on site would have made this a much better experience for me.

Teresa F. 
Rating:
5.0

The gentleman that helped me was very nice and very friendly. Thank you for all your help!

Araceli M. 
Rating:
3.0

Improve punctuality. Went back to location three times before rental was available. Manager was running late, understandable, but train other employee as backup.

Anita R. 
Rating:
5.0

Everything good

Danisbel E. 
Rating:
5.0

Excellent customer service. I will rent from this location again.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

First off the mobile ordering app was a nightmare. Spent 35 minutes trying to get verified. I got hung up on by customer service so then I decided to just go inside. While inside the guy lost the key to the truck and spent 15 minutes looking for it while I waited even longer. At least giving the truck back was easy and hassle free, but there wasn't much reassurance someone else wouldn't be taking it under my name after me since I returned it early.

NATHAN L. 
Rating:
5.0

Nothing really. This worked out perfect.

JOANN A. 
Rating:
3.0

Make sure there is room at the drop off before scheduling. Went to 5 locations with no room. Wasted 2 hours just trying to drop this trailer off. I will never use uhaul again, this was infuriating. Person also said they would come out. The way a previous customer parked their trailer make it very difficult to park this one. Maybe if someone had come out to help that person park it wouldn't be parked that way. At least this location had some type of parking though and the person was more helpful than any of the others. Unfortunately by the time I got there I was already pretty pissed because I had already been to 5 locations traveling almost 30 miles from the original. No fault of the person but uhaul in general. Not knowing if your lot has room is pretty shit, especially since we called the uhaul help number to have our location changed twice. We gave up after that.

BRADLEY S. 
Rating:
5.0

Remind the customer to take a picture of mileage and gas level when they return vehicle.

ZENOBIA C. 
Rating:
5.0

Customer did not leave a comment.

BRATTN S. 
Rating:
1.0

I returned my rental truck a whole day earlier and was charged an extra day. No communication at all. Would not recommend to anyone.

Paul Alejandro S V. 
Rating:
5.0

Very nice people second time using uhaul love this place

guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

The customer service was excellent. I dealt with 3 different people and they were all amazing. They went out of their way to make sure my needs were met. Really impressed by their kindness and professionalism! As a matter of fact, they were better than the Uhaul customer services reps I called.

CHRISTOPHER G. 
Rating:
3.0

Was overcharge on my credit card.. Still waiting for credit refunds..

Carlos C. 
Rating:
2.0

It had only 3/4 tank and they charged me like it had full tank

Gabriel A. 
Rating:
5.0

All very good

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
4.0

Customer did not leave a comment.

HANNAH B. 
Rating:
3.0

I was charged for furniture pads, which I did not order. They were not even in there just a dolly which I didn't order either. Now I'm being charged for them

TOMAS C. 
Rating:
5.0

It is a little odd to rent a truck at a liquor store - especially for those of us who don't drink, but the attendant was incredibly friendly and accommodating.

David B. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
4.0

Customer did not leave a comment.

Mia G. 
Rating:
5.0

Not a thing they treat you like family

Mathew D. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Do not rent trucks that have no cruise control!!! Also, the truck was filthy and smelled like B.O. !! The girl who called to confirm my truck location pickup the night before was extremely RUDE and actually told me that the place I was picking up from had pads and when I got there, of course, they did not have any. Customer Service is extremely lacking and most likely I will rent a truck from somewhere else next time.

jean M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Very happy with service

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

jeff K. 
Rating:
5.0

Customer did not leave a comment.

yvette S. 
Rating:
5.0

Customer did not leave a comment.

NOSLEN P. 
Rating:
5.0

Excellent experience!!!!

eli T. 
Rating:
1.0

I couldn't get in the truck because the website was not working properly. They did not put the dolly in I had paid for. The gas was almost empty. It took 30 minutes to get a hold of someone to get it sorted out. There was a trailer blocking my exit so I had to pick it up and move it to get out.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL R. 
Rating:
4.0

Customer did not leave a comment.

Ashley E. 
Rating:
4.0

Customer did not leave a comment.

ALMA N. 
Rating:
5.0

Customer did not leave a comment.

YVONNE M. 
Rating:
3.0

Customer did not leave a comment.

juan T. 
Rating:
5.0

The owner was cool, worked with me in a last minute situation.

CHRISTIAN M. 
Rating:
5.0

Keep doing what you doing

Bobby W. 
Rating:
5.0

The mobile checkout was so easy to use. The truck was parked in front and I could get the key from the lockbox. No issues with the truck. I returned the truck with more gas than required and the lockbox key, which I mistakenly took. The gentleman surprised me by giving me a $10 credit!! I will definitely use them again in the future and recommend them for your U-Haul needs!!!

Karen M. 
Rating:
5.0

Staff was very friendly. I had a very good experience.

MARGERET C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Absolutely nothing they are great everytime I've used them to move my things.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Wilbertson S. 
Rating:
5.0

Customer did not leave a comment.

Passion L. 
Rating:
5.0

Excellent service, staff was courteous and made the process very convenient and accomadating.

ANGELO G. 
Rating:
1.0

They didn't help to hook up the trailer , lights wasnt working

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Leo C. 
Rating:
3.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I'LL GO outa MY WAY TO rent FROM THIS LOCATION GREAT /BEST SERVICE EVER

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Shwanda F. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Very pleasant and helpful staff.

Dianna L. 
Rating:
5.0

Equipment only had minor prior damage to one of the wheel cover/fender. Pointed it out to owner, and to drop off location. Did not effect the equipment's towing capability.

Lorenzo C. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
4.0

Customer did not leave a comment.

GENARO C. 
Rating:
1.0

Did not check the drivers license against the rental information used to reserve the uhaul. My information was used by an unknown person to rent a truck. This could have been avoided had the sales person simply checked the ID and information used to reserve the truck and made the changes needed.

JAKE F. 
Rating:
1.0

N/A

Brian S. 
Rating:
5.0

Paras was so helpful and flexible, he is the nicest person.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

Manuel V. 
Rating:
5.0

Order early.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

Danyel H. 
Rating:
3.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

There was a problem with the back sliding door but that fluke had nothing to do with the overall positive experience and immediate response to help with the stuck door.

Kathy M. 
Rating:
5.0

Location is great. However you must go to the business to retrieve keys. No lock box. Also, I needed to pick up the vehicle around 9-9:30am. The location is a liquor store which does not open until 10am. I had to wait 45 minutes while friends sat around waiting for me.

Michael S. 
Rating:
1.0

My Uhaul broke down 3 times, the oil was low, brake fluid was low, hoses were not properly maintained. Power steering would work sometimes.

James M. 
Rating:
3.0

Customer did not leave a comment.

Keegan M. 
Rating:
5.0

AMAZING Customer Service at LOL ... Will certainly return anytime we need a UHaul

Kelli C. 
Rating:
5.0

Thanks for all the help and easy process!

Roy C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

I would have rated this store higher but there was a discrepancy when I turned in the U-Haul there was a different guy there from the one who checked me out and he overcharged me on the mileage I had went around the corner which was less than 1 mile and he charged me for 18 miles And I felt like that was a scam because the mileage was never documented correctly from the first guy.

TERRIE D. 
Rating:
5.0

Customer did not leave a comment.

javier N. 
Rating:
5.0

I love the guys at Live Oak Liquor's! Everyone I talked to and worked with on this rental was friendly and amazing service as always

Kenneth O. 
Rating:
3.0

There were questions about the return and charges. Thank goodness we had our original paper work or we would have incurred additional charges.

Tom S. 
Rating:
5.0

This location had the best staff we have ever worked with. Our move was hard and full of disappointments. These guys literally restored our faith in humanity.

Lara R. 
Rating:
5.0

Customer did not leave a comment.

evans D. 
Rating:
1.0

Be better prepared. I purchased equipment for my move and none was provided. Plus gas tank in truck was on E upon pickup!! I had to fill tank myself. A $30 credit was promised to me and never received. Then upon drop off location when agent ran the return through system I was held up for an hour because of an “accident” that was reported with the truck I returned at 10am specifically. I was still asleep and truck was safe in gated apartment parking lot at that time. Worst experience I've ever had with a moving company. My entire cost should've been comped due to the lack of customer service. Will not be using this company again.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

PARAS A. 
Rating:
5.0

Perfect

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

chianna K. 
Rating:
5.0

Customer did not leave a comment.

Preston W. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
No reviews have been submitted for this location.

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