This was an offsite location that is also a tow company. No was there to assist me. When the “owner” finally got on the phone with one of his callers he recommended that I go to another uhaul. I had to call customer service to walk me through it. Then the owner asked one of his workers to help me get the key and he said that wasn’t his job. I would never ever ever go back to that location or recommend it to anyone; not even my worse enemy.
Angela K
Customer Reviews for Long Beach Towing And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional and courteous service. Thank-you very much. Recent customer..
Margaret BI got to location at ny scheduled time and no one was there. Someone working at adjacent business said the guy left to do a tow. After 20 minutes someone was else showed up and while i called uhaul regional area was able to get the van. Then when returning van dame issue. The same worker from adjacent business said uhaul guy left and to just leave car with keys in it. I called uhaul regional again to let them know but was very uncomfortable leaving the van i had responsibility for without actual check in.
lesley sThe left side light didn't work. They had no interest in checking it or fixing it. They told me to go to a Uhaul center and have them fix it. They didn' t even tell me where it was. I had to find it on my own. Fortunately they were able to fix it. Being a Uhaul shop foreman, I found their behavior totally unacceptable. The AFM should either monitor this dealer more closely or close it. It added at least an hour to my trip.
OLIVER CGreat customer service. Keep up the good work!
Deena SSmall / just a drop off / pick up…Not much room but nice folks overall. No animosity / just little options..
Thomas HThe parking is a little crowded, but the woman at the desk was WONDERFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ERIC SIt was so super easy I checked in got the keys and done.. . My return was just as easy the attendant was nice and friendly.
Vaglia DWas friendly and helpful.
Adrianne BUsed the drop box for return.
Erica WThis place was amazing. Thank you.
Lyndon PThe drop off was extremely easy and the gentleman who helped us was courteous.
Rachel MI can’t think of anything I was in a bad situation and Robert took care of me I really appreciate the service.
nikki lMy cell service was at full bars, but when interacting with the webpage it was getting stuck
Angel MEverything was quick and easy. I can not think of anything to add except maybe, free coffee. LOL 😆
paul cThe vehicle was difficult to return because there was barely any space at the location.
Lea AWebsite, app and customer service all useless. Except the final lady who helped me
Steven BPretty easy. Was in a pinch and it worked just fine.
TYLER SGet your shit together. Lied to me that I wasn't going to be charged for 2days. Area manager was unresponsive. So was parent Co. your customer service is deplorable!
MICHAEL OWorkers were so helpful and professional. They really care and strive to provide excellent customer service. I will be back.
MAKAYLA HI used the self service app and location to rent a truck. Getting the truck checked out was easy and fast. AFter using the truck for 2hrs, returning it sucked ass. The app didnt work, to upload truck info, customer service had me on hold 45 min twice. The one time i did talk to someone, all she had to say was what she couldnt do for me, and that i might get charged if i dont wait on hold again to talk to someone. Worst Uhaul experience ever, and i have rented trucks from you guys 3 times this year.
RONALD DDrop off location was good. Very professional and polite. Very helpful and friendly. Uhaul as a company has gone completely down hill. No reflection on the 3rd party vendors that operate most uhaul pick up and drop off locations. They are always good. But uhaul as a company really sucks at this point in time.
JOSHUA TGreat customer service. Vehicle was clesned and grest condition. online no contract was awesome
Brenda Bgreat customer service. The employee was very helpful and I really appreciate it.
DENISHA SThe customer service was very good. We came a little early but he helped us and got us on our way sooner. Very nice guy.
KELLY AHad what I needed in a pinch when my reservation fell through at a different location.
PENNY PMore parking would be nice.
DEENA SCustomer service was excellent! We didn’t have to worry about a million paperwork and signatures. We were in and out of there in a very short time. Robert was very informative, we appreciate it very much being as this was our very first time renting a UHaul.
ROMEO MRobert was friendly and helpful.
JORDAN CI thought your rates were a little high with the economy the way it is.
Eguene MAsk for Bravo! Excellent service and painless experience! I was in and out in 8 minutes!! Return was simple and easy too!! Looking forward to my next rental!
JONATHAN GThe man who helped us treated us like regulars and we will definitely be back to him
CLAUDIA SI had a good experience with this uhaul excellent service I recommend to everyone 👌🏼
BLANCA RMy experience at this location was excellent. But I only came here because the trailer I reserved at 550 e pacific coast hwy was closed and unable to pick up. The trailer was returned at 4.15 and the dolly and hand truck were placed in the rear with the doors closed. Thank you so much. Dale Lanctot
Dale LI'm clearly disappointed and dissatisfied with the service I recently got at uhaul. I was overcharged I do t agree with the charges
BENITO RClean windows.
Deon MThat guy bravo a good customer service rep
ROBERT WGreat guys working at this location
Kurt PWe got a brand new uhaul. Robert at Long Beach storage was great and the team in Washington were friendly and fast!
heidi lMy one complaint is that the truck I rented was used my smokers previously and smelled like shit. Maybe some air freshener to remove that smell
Donald LVacuum the crumbs from cup holders. They were big crumbs.
Sheree MWas a fine location. Experience was fine. Larger U-Haul facilities are generally more preferable.
Zaya MI took a picture of the gasoline when I left and it was at 1/8 of a tank. I returned with more Gas than it had in it, yet I was charged extra $40 for Gas. How can I dispute this charge? I have the photograph. Do I text?
Jan BHad to wait 30 minutes after are appt for someone to show up to get our keys to the truck.
RACHELLE CMaybe put up a uhaul sign that can easily be seen.
CHRISTOPHER GI my reservation was for 8am. Arrived to the place at 8am exactly! Everything was closed, so called the office and owner answered telling me that he was opening til 8:30! Had to wait, after the owner got there til 8:30, then he took about 30 minutes to finally help me out! Worst service and don't recommend it to any one else! Wont ve going back there again.
OSCAR ZSmall dingy location. Did not feel comfortable leaving vehicle. But trusted it would work out. Tight fit for a 20 foot truck employee stood in the way seemingly hoping we would crash into their car which was parked blocking entrance.
Christopher VInput customer info properly. I was held accountable for a uhaul that was issued to someone else and held accountable for fees and equipment I never even touched.
Josh H