Customer Reviews for Lopez Tire Services Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lopez Tire Services Inc

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BRYAN M. on

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Glenn P. on

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Angel H. on

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Jerry C. on

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Charlene W. on

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We scheduled pick up at 9 a.m. We had to drive 3 hours to get there. at 9 p.m. the day before pick we were told our pick up had to be delayed until 11 as uhaul gave an extension to the people who had the truck. that put us in rush hour traffic and two accidents on our way. We had to wait an additional 20 minutes before anyone could help us. We lost the help loading that we had scheduled for the morning. I have used uhaul under my name 3 times in the past year. Under my Mother in laws name twice. We moved from the coast to the middle of the state. We had asked for the drop off location nearest us. they told us it was Rockingham...35 minutes away. so 8 extra trips, gas, mileage for our car and the truck and then we find out when we rented this one that there was a uhaul dealer 3 minutes from our new house. they gave us a $50 certificate to use on this one, but that did not cover the costs and aggravation by any means. If thats the best uhaul can do to make up for the inconvenience they cause us, i guess i will use another company in the future. and we use uhaul a lot. not sure i will in the future.

Kimberly R. on

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Thanks so much for your help! I would use your services DEFINATELY again! The main asset for your business is your MANAGER "CHRIS!" HES AWESOME! AND EXPLAINED EVERYTHING IN GREAT DETAIL! HE WAS SO POSITIVE AND WITH EVERYTHING I HAD TO DEAL WITH WHEN MOVING HE WAS ONE OF THE POSITIVES!! HE DESERVES A RAISE! THANK YOU AND HAVE A BLESSED DAY!

Douglas W. on

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have vans available for one way rentals. Rates for adding tow car were very high.

James M. on

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Better customer service the attendant call 24hrs before the truck was due back and was rude when I got a chance to speak to let him know his error instead of apologizing he blame it on his long day and bad week. Then we the next week we rented a smaller trailer and was 20 min late and he charged full day no courtesy.

BERLIN C. on

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RUSTY S. on

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Office opened 30 minutes late. Called the day before, was told to be there at 8: 00am, personnel did not get there to open until 8:30. Quote was double what was told on the phone the day before.

Teddy N. on

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Aubrey J. on

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Staff was efficient, friendly and helpful

Robbie H. on

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The mobile pickup would not work. It took 45 minutes to get to the code portion and then we were given the incorrect code.

Kevin W. on

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dana M. on

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Frank C. on

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Annette W. on

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WILLIAM B. on

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The people were nice and helpful. I was satisfied.

mitchell R. on

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Jeff H. on

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Gene G. on

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joyce G. on

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When truck was dropped off, personal was not on site. Employee had to call the U-haul personal on the phone, who was in New Hanover Co. which is 24miles from Burgaw NC. I think if you text a customer and informed them to drop off a truck during normal business hours they should have personal on site.

JAMES A N. on

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joyce G. on

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The drop off did not satisfied with the truck. They informed me it was old and the tires on the back had not been changed, and could have blown. The personal stated that she would not put the truck on the road due to it not being inspected and it looked as if the oil had leaked prior to our using it.

Takila B. on

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Roger W. on

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BERT P. on

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Elizabeth S. on

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There was not a truck available in Wallace NC as I ordered it there. I get a text from 2 different locations asking for confirmation, neither in the location I needed it. I had to end up calling twice to resolve the issue but the customer service reps were great. Then the truck I got only had 3/8 of a tank of gas. I had to put gas in it which was not a problem except no one told me how efficient the truck was and I ended up putting almost $70 worth of gas in it and left it almost full with the drop off U-Haul representative. That made me a little angry because I wasted money on giving gas to the next person. I was flooded out of my home and I'm trying to save as much money as I can and so that $70 in gas was a total loss for me! I do appreciate the extra mileage that was given to me but did not end up needing it. I have always used U-Haul in the past when I have moved and will probably continue to use Uhaul in the future when I move.

scott M. on

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SHAMEKA M. on

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Fran F. on

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DONNIE H. on

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KEITH J. on

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Mr Lopez was an excellent contractor to rent from

ricky R. on

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Wendy W. on

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Nathaniel R. on

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I think it was too expensive to rent for a local move.I think if I move again I will use Budget.They won't charge me so much per mile.I went less than 20 miles total.102.00 for a weekend is a little too much money.the dolly I had wouldn't roll and I didn't use it anyway.

KENNETH B. on

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Nothing

Tony P. on

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Was a great move, I had no problems I would highly recommend U-HAUL to anyone for their next move YOU GUYS ROCK!!!

Otha D. on

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JEFFREY E. on

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Michael R. on

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Joy H. on

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There was a problem with billing. I was overcharged. And have been told it takes several days to credit back to me. It should be refunded as quickly as you received payment.

EDNA A. on

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Stuart P. on

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Personnel didn't seem to know or care very much about customer or trailers.

beth E. on

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beth E. on

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Kristyn P. on

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sybil L. on

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Craig N. on

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Closest to Wallace NC as old location is closed.

GEORGIA L. on

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Didn't have a knowledgeable person at the desk and even though we did express check in, picking up the truck took quite awhile- didn't seem to have the order ready and we had to ask for things we ordered.

Alisa G. on

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BENTON T. on

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My overall experience was okay I think having to pay $0.69 per mile is a little overpriced I had the truck for 24 hours and I had to pay like $175 worth of mileage fees I think it should be a one flat rate for a 24 hour truck

EDDIE J. on

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Justin D. on

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Make sure vehicles are clean and drive smooth. Ensure that windshield wipers function correctly. Learn the rules of how to rent out trucks to customers (didn't charge me the correct way, didn't provide proper documentation for drop off location)

ROSHECTA S. on

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Train your customer service people better regarding the policies of how you do business!

lakisha P. on

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lynn S. on

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Sanchez was extremely nice and helpful to me when I returned the U-HAUL truck to his location in Burgaw, NC

Gregg C. on

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The truck was great. The car tow dolly needed some TLC.

EDDIE J. on

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Gregg C. on

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The lot is not lit at night, and I had no idea where to park the truck